We performed a comparison between IQVIA Orchestrated Customer Engagement and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."I've found the customer 360 degree view to be valuable."
"The user interface is pretty simple."
"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."
"Contact records are most valuable."
"There are many extremely useful features."
"It is a very good tool. There are a lot of interesting features. It is one of the best solutions."
"The scalability is good."
"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."
"I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about."
"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."
"Auto clean for duplicate leads, accounts, and contacts needs improving."
"It could have a more user-friendly interface."
"The built-in functionality is a little dated."
"The solution can be difficult to understand for customers of Salesforce."
"Sometimes, it is difficult to integrate it with my emails. I've had trouble integrating it with my emails. There were a couple of things I did try as well, but I wasn't able to do so. I've had difficulty in other areas too with integration. It was related to syncing my calendars. I want the tasks that I put in to automatically sync to my calendars and update my calendars, but I couldn't figure out how to do it."
"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."
"I would like to see licensing fees reduced in the next release."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
More IQVIA Orchestrated Customer Engagement Pricing and Cost Advice →
IQVIA Orchestrated Customer Engagement is ranked 26th in CRM with 1 review while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. IQVIA Orchestrated Customer Engagement is rated 7.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of IQVIA Orchestrated Customer Engagement writes "Has 360 degree customer view but needs to improve workflow". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". IQVIA Orchestrated Customer Engagement is most compared with HubSpot CRM, SAP CRM and Zoho CRM, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Vlocity.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.