We performed a comparison between Microsoft Azure App Service and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Azure data factory is a good tool."
"The stability of Microsoft Azure App Service is good."
"The solution is very simple to set up."
"The technical support from Microsoft Azure App Service is good."
"Some of the features I found valuable are auto-scaling, SSL integration, cost-effectiveness, and the certificates provided by Microsoft Azure App Service."
"The solution overall is very good."
"I like that it's a ready-to-use, out-of-the-box solution that provides all of the necessary functions for customers, such as codes that can be quickly switched from the production version, or from test and DEV versions to production."
"It allows you to host your App Service on Azure and provides the ability to bypass online."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"Assignment Group history is really important to me."
"The incident management has been the most useful feature for us."
"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"The tool is generally easy to use, making it a very user-friendly product."
"The configuration is slow without understanding the systematic process."
"Extended uptime and improved speed would be beneficial for both development purposes and the free tier of the service. Currently, the uptime is limited to a few hours per day, which could be increased to provide more continuous and efficient usage."
"There is still room for improvement in terms of the maturity of the solution. Everything is available that we need, but the issue is that they are still upgrading. Even though they have Azure applications and automation services, they still need to mature more. There are many things that need to mature and the road map for this is quite long, taking another three to eight years to have a mature solution."
"The solution is somewhat expensive."
"The solution is quite expensive. If you need more features, you need to pay for them."
"From an IoT use case perspective, we're all good, however, we should have additional plugins."
"The setup is complex if you have no experience."
"Initially, there were some rare instances when the server went down because it was deployed on Linux."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"The solution is very expensive."
"The UI and mobile UI need to be improved."
"The initial setup requires a lot of customization based on the individual company's processes."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"The basic reporting system is rather static."
"The UI is not intuitive."
Microsoft Azure App Service is ranked 8th in Rapid Application Development Software with 38 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. Microsoft Azure App Service is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Microsoft Azure App Service writes "A solution with great server management and helps improve performance". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Microsoft Azure App Service is most compared with Microsoft Power Apps, Oracle Application Express (APEX), ServiceNow, Pega BPM and Adobe ColdFusion, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Unqork. See our Microsoft Azure App Service vs. ServiceNow Now Platform report.
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