We performed a comparison between OpenText ZENworks Configuration Management and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out what your peers are saying about Red Hat, Microsoft, HCLTech and others in Configuration Management."Internet-based access with security is what I have found to be most valuable. It is also a stable and scalable solution."
"For Windows services, there are multiple options within Intune to modernize it to be more internet-facing and dynamic."
"The solution is easy to use."
"It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources."
"The most valuable feature is the UEM capabilities."
"Its direct integration with all the other products that we have from Microsoft is valuable. We're using the E5 license, and we have a whole wealth of different products available. It just makes it easier to have everything from one provider."
"The key benefit of Intune is its integration with the Microsoft ecosystem."
"It provides control over all mobile devices that are being connected to the corporate network."
"Helps me perform changes in connected infrastructure thanks to the discovery features."
"The most valuable feature is the impact analysis."
"The single pane of glass for managing devices is helpful because it allows me to perform updates and control things without having to disturb the doctors or nurses."
"I am impressed by the service desk ticketing and asset management."
"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."
"The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing."
"KACE’s knowledge-based articles are very good."
"The most valuable feature is the ability to have an overview of all devices that are accessing our environment."
"The scripting is a very valuable feature, as it saves us time on pushing certain things out to the users, such as software and patches."
"The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant."
"There is room for improvement, particularly in terms of compatibility, extending beyond the well-known major brands."
"Intune doesn't provide much control over Windows servers. It's something we struggle with."
"The reporting and cost have room for improvement."
"Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area."
"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."
"It would be beneficial to have a more straightforward understanding of Intune's capabilities, presented in a simplified manner."
"Sometimes, updating a client policy is very difficult. This needs to be improved."
"They should make it easier to order it, however, that's generally true for everything from Microsoft."
"The native UI should be simplified because it is outdated and a little bit over-complicated."
"The customization of the interface needs improvement for things like end user tickets. While the functionality is good, some of that UI stuff does need improvement."
"It took a little bit of time to figure out how to use the KACE Service Desk. I like the way that I'm able to customize it. But when it comes to how our techs are able to use it, it's not as functional as our current solution, which is BMC FootPrints Service Desk."
"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."
"The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not."
"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."
"It could be designed a little bit more intuitively in terms of administration."
"The GUI needs some work. I love all that it can do, however, it can be just be so cluttered at times."
"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."
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OpenText ZENworks Configuration Management is ranked 21st in Configuration Management while Quest KACE Systems Management is ranked 8th in Configuration Management with 38 reviews. OpenText ZENworks Configuration Management is rated 8.0, while Quest KACE Systems Management is rated 8.8. The top reviewer of OpenText ZENworks Configuration Management writes "It allows us to deploy applications and primitive desktops globally. The upgrade cycle is very long". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". OpenText ZENworks Configuration Management is most compared with Microsoft Configuration Manager and BigFix, whereas Quest KACE Systems Management is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform and Atera.
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