We performed a comparison between Oracle ATG and Salesforce Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are all the promotion capabilities and the tiered-pricing capabilities."
"The tool's most valuable features are its integration with various scanners, OCR capability, and ability to populate the system with a lot of information. We use the workload automation feature occasionally."
"The merchandising part is where the business user adds and configures permissions, which is quite important for us."
"The features that help us to change the product and pricing are good. They give us enough flexibility to manage this application."
"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"Not having to worry about maintaining one's own infrastructure."
"Commerce Cloud's best features include sales service and cloud marketing."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"The implementation team can customise the implementation to customer needs."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"The pipeline and lead management features are the most valuable."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"One drawback is that the tool could be more agile in adding new features. Since the product is very big, new features aren't added continuously. However, it already meets most of our requirements for day-to-day use."
"So far, with Oracle ATG, I haven't seen any good cloud-based solutions."
"Oracle has a cloud solution, but some on-prem features are not available in the cloud version."
"There should be some sort of native integration. All the integrations that we build are completely customized. There should also be a mechanism for user surveys and product reviews. As of now, I don't see any feature related to these. It must have a provision for doing customer surveys and allowing customers to give product feedback. If I have a customer who purchased something on the website, there has to be a mechanism for a company to capture the feedback. This feature is currently not there. Similarly, if a customer wants to do a review of the product, there is no native feature for that."
"Salesforce's technical support is not as good as Elastic Path."
"The performance of the solution has room for improvement. We sometimes experience some delays."
"The dashboards for this solution could be improved."
"The solution is expensive."
"The connection with Marketing Cloud should be improved."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"There is always room for improvement with any solution."
"There is space to have better communication with other kinds of platforms."
Oracle ATG is ranked 4th in eCommerce Platforms with 7 reviews while Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews. Oracle ATG is rated 8.2, while Salesforce Commerce Cloud is rated 7.8. The top reviewer of Oracle ATG writes "The solution offers a great way to share products, profiles, and user accounts across multiple sites". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". Oracle ATG is most compared with SAP Hybris Commerce, Oracle Commerce Cloud, Adobe Commerce, Shopify and Salesforce Sales Cloud, whereas Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Adobe Commerce, Shopify, HCL Digital Commerce and Sana Commerce. See our Oracle ATG vs. Salesforce Commerce Cloud report.
See our list of best eCommerce Platforms vendors.
We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.