We compared Oracle CRM and Oracle CX Sales across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CRM users praised its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality. Oracle CX Sales users say that the account portfolio management and mobile application could be better.
Service and Support: User opinions on Oracle customer service vary, with some noting slow responses and inconsistency. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
Pricing: Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
ROI: Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment. Oracle CX Sales users have provided no feedback on its ROI so far.
Comparison Results: Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"The solution is scalable."
"Technical support is very fast. It's customer friendly."
"The forecasting reporting section was the most useful."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"It covers sales very well."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The integration with other systems is easy."
"It is stable and scalable, and their support has been very responsive."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"The lead and opportunity management features are valuable."
"the Oracle CX Sales Eloqua module is very useful."
"The solution integrates well."
"The data visualization should be better in Oracle CRM."
"The initial setup is complex, it could be improved to be more simplified."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"With Oracle CRM, people report some usual downtime and frequent outages."
"The configuration requires a lot of technical intervention."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"The interface of Oracle CX Sales could be more user-friendly."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"Support is very poor."
"The tool must allow developers to check logs."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"You can get disconnected if you do not have a strong, reliable internet connection."
Oracle CRM is ranked 7th in CRM with 31 reviews while Oracle CX Sales is ranked 14th in CRM with 11 reviews. Oracle CRM is rated 7.8, while Oracle CX Sales is rated 7.4. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Oracle CX Sales writes "Can look at all projects under one account and is more process oriented". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service and SAP CRM. See our Oracle CRM vs. Oracle CX Sales report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.