We performed a comparison between Pega BPM and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The case management is great."
"Pricing is a little on the high side."
"The solution is operating well overall."
"Pega BPM offers a lot of out-of-the-box functionalities."
"The initial setup is pretty straightforward."
"I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop."
"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."
"Can do a lot of things with minimum time and cost."
"The reporting capabilities are pretty user-friendly."
"It works beautifully. I haven't had any errors."
"The process and the workflows are amazing."
"It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce."
"What I like about the Salesforce Platform, in particular, its enterprise edition is that apart from its many features, you can have a wider view of the customers, a 360-degree view. I also enjoy managing opportunities in the Salesforce Platform a lot because it's easier and gives you a wider view, compared to HubSpot."
"Scalability-wise, I rate the solution a ten out of ten...I rate Salesforce Platform's technical support a ten out of ten."
"The solution can scale."
"The solution is easy to use."
"UI needs improvement."
"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."
"Pega should work on redefining their model and creating a demand for their skills."
"Lack of stronger cloud support is somewhat inconvenient for users and implementation."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."
"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"Better flexibility in editing emails created from templates would be great, and being able to add hyperlinks in emails for scheduling meetings would allow us to automate more."
"Integration needs improvement."
"When we're documenting information such as notes, and so forth, if we were to go back to the same case all notes go missing."
"There's a learning curve. It was a bit hard to understand the logical way of working with it, just at the beginning."
"I want more analytics in the platform and the addition of AI-based models, for example, predictive feedback. The Salesforce Platform needs to be more intelligent and intuitive to make it a great solution."
"An improved UX may be helpful in the solution's next release."
"They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way"
"I have found it takes an exceedingly long time to put opportunities or clients in the system. If I have an opportunity that I need to put in the system it could take approximately 10 minutes. This is a lot of time when you have multiple opportunities to put in. There are other tasks to do that are required by supervisors, such as forecasts. What I have done to save time is I did not input as much detail as I could have because I knew it was going to take me an hour to get five leads in."
Pega BPM is ranked 7th in Rapid Application Development Software with 55 reviews while Salesforce Platform is ranked 9th in Rapid Application Development Software with 80 reviews. Pega BPM is rated 8.2, while Salesforce Platform is rated 8.2. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and Mendix, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Mendix. See our Pega BPM vs. Salesforce Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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