The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process.
Associate Director at Cognizant Technology Solutions
Mar 6, 2018
It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get.
The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing.
I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere.
Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time.
Scaled Agile Consultant at Anthem Blue Cross Blue Shield
Jul 22, 2020
They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help.
An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities.
Pega BPM is robust, but it still needs some improvement performance-wise.
Delivering Digital Workforce at a retailer with 10,001+ employees
Aug 12, 2022
If it could also be integrated with robotics, it could help with a lot of things, even if we don't have APIs, we could still talk to other applications. If it could invoke a bot, for example.
Associate Director at Cognizant Technology Solutions
Mar 6, 2018
The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother.
Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning.
One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use.
