We compared TitanHQ SpamTitan and Proofpoint Email Protection across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: TitanHQ SpamTitan offers a user-friendly interface, detailed reporting, and multi-layered security with advanced features like rate limiting, user-managed allow/block lists, and geo-blocking. Users describe Proofpoint Email Protection as a convenient all-in-one solution that offers effective defense against phishing attempts.
Room for Improvement: TitanHQ SpamTitan users want a lower false positive rate and enhancing logging features. Proofpoint Email Protection could make its interface clearer and simplify admin management.
Service and Support: TitanHQ SpamTitan's customer service and support are commended for their responsiveness and ability to explain things in simple terms. Proofpoint Email Protection’s customer service is described as responsive, professional, and knowledgeable. However, there are some concerns about availability.
Ease of Deployment: The feedback on the initial setup of TitanHQ SpamTitan is mixed. Some users found it challenging and noted the lack of a proper onboarding procedure. Proofpoint Email Protection can be set up in a relatively short amount of time. Some users found it simple, while others mentioned that it requires technical skills.
Pricing: Users appreciate SpamTitan’s cost-effectiveness and flexibility. They find the licensing agreement seamless and accommodating. The opinions on the cost of Proofpoint Email Protection vary, with some users finding it costly while others find it reasonable.
ROI: TitanHQ SpamTitan is highly regarded for its ability to save time and costs, boost profitability, enhance security, and improve productivity. It effectively combats spam, phishing emails, and viruses. Proofpoint Email Protection stands out with its robust phishing signature file, surpassing competitors in threat detection.
Comparison Results: SpamTitan's most valuable features include its user interface, layered security, and reporting. Users suggest improvements to SpamTitan's logging and false positive rates. Proofpoint Email Protection provides effective email protection and strong threat-detection features. However, it needs to simplify its user interface and administration.
"The Phish Alarm button allows users to submit questionable emails for review and complete analysis."
"Proofpoint Email Protection is stable enough and does its job of virus, malware, and email scam detection. Setting it up is not too complicated."
"It's very good at identifying threats."
"Its anti-phishing functionality is the most valuable. Certainly, the biggest problem I have is phishing."
"The anti-spam features are excellent on the email firewalls."
"There is no downtime."
"The solution's technical support is good. I rate the technical support a ten out of ten."
"The solution scales well."
"The overall intuitiveness is really good. We have been able to run reports, set up quarantine emails, and integrate with our Exchange server. That has all been extremely straightforward."
"They also let you customize it to match your organization's feel, so it looks like a product from your organization. I like when companies do that. Our city logo is on it when you log in to this system."
"The overall system is straightforward to use, and the UI is excellent. It significantly streamlines the process of dealing with spam emails."
"We get reports on blocked emails. I review them weekly to see who the heavy hitters are inside the office. We need our email addresses out there to do business, so we have sales and customer service email addresses that need to be out there. Those are the biggest targets for spam. SpamTitan cuts down the amount of spam that we receive, but it's about the same as Barracuda."
"The key differentiator of TitanHQ for its partners is the Sandboxing Service. The email filtering will open up any attachments and run them through two antivirus sandboxes before they reach you. You can pretty much guarantee there's not going to be a virus in them. I've not seen anyone else do that."
"Another nice feature is how tailored it is so that I can adjust the domain reputation score. At certain times of the year we run marketing campaigns and I can raise the score a little bit and that way we get feedback more readily. And during Christmas time, when the bad guys try to pull people in, I can turn it down and make it a little bit tighter."
"The user interface for regular users is quite intuitive. The email report that they receive is pretty self-explanatory. The online interface for administrators is simple yet really quite effective. It's really a set-it-and-forget-it, and everything is available when needed."
"[One of the] things that make[s] it really attractive to end-users... is their ability to manage their own spam queues via the reports that SpamTitan offers. It allows them to determine what is spam and what isn't."
"The high cost of the product is an area of concern where improvements are required."
"Proofpoint Email Protection could improve on the training. Every organization is different and to fine-tune it to block everything properly there needs to be better training. Sometimes it can block some of the information it shouldn't."
"The flexibility of the solution can be improved."
"Proofpoint Email Protection could improve by allowing more customization of the reports, such as exceptions and black-and-white lists."
"The incident reporting on offer needs to be improved. It's lacking right now. It should be on the platform somewhere."
"Integration and filtering out who you want and don't want to have integrated ID could be improved."
"The accessibility of Proofpoint Email Protection, particularly access to product trials, could be improved. It's hard to get a trial for Proofpoint Email Protection, and many customers prefer not just to do the POC or demo but try the product out."
"Proofpoint should have better integration with complex environments that need more than one instance of Proofpoint, as there are issues with nested instances."
"The inter mailbox email flow needs improvement. If you are in the same domain, it does not have the capability to transfer one email to the same domain through SpamTitan. They need an API for Office 365 which is currently being developed"
"The only improvement that comes to mind is updates. We are technically on TitanHQ's private cloud. We are responsible for updating our platform when a new version comes out. I would personally prefer to have SpamTitan just notify me, and say, "At this specific time on this specific day, we will be upgrading you to the newest platform.""
"Sometimes when I'm trying to pull up reports, the speed can suffer."
"With SpamTitan, the false positives and false negatives seem to be higher than those with the product we had previously. The other area for improvement has to do with how to deal with false positives. If something slips through, there's no easy way to mark it as spam globally. The add-in has not been working. We haven't even deployed it to our entire organization yet because it's not working for the few in the pilot project."
"The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that they're opening a support office in the U.S. There is, currently, some overlap in support, but it's difficult to get real-time support and, a lot of the time, I just need a quick answer."
"The admin management portal needs a facelift. I've asked them for a way to authenticate admins of the organizations that want to admin the SpamTitan product itself. Adding additional management security would be a great feature. There are a few tiny improvements they could also make. For instance, the GUI itself is a little outdated, and it could be more user friendly. The same goes for ArcTitan. It's got a horrible GUI that's worse than SpamTitan. It also could use that authentication mechanism upgrade as well. I would also suggest combining the two products into one control panel. ."
"Its GUI can definitely be improved. As the administrator of the product, the GUI isn't very logically built. If you need something, you don't have one menu where you can say, "Well, this relates to our customers," and manage everything for your customers in that interface. The naming and placement of some of the menus need improvement. For example, if I'm looking for a log to take a look at what has passed through the filter of a specific customer, I get these ZIP-packed files that I can't use for anything. I have to look under history instead. The naming of some of the features is off by a lot."
"The report comes out every morning. If a valid email gets blocked, I won't know about it until the next morning unless I log into the system to check, but it's quite a bit of work. Some users have requested that they get the report more often than once a day. If someone booked an airline flight or something that's time-sensitive and it gets blocked, they wouldn't find out until the next day. By then, it's probably too late. They would like notifications more often than once daily."
Proofpoint Email Protection is ranked 2nd in Office 365 Protection with 44 reviews while TitanHQ SpamTitan is ranked 1st in Office 365 Protection with 77 reviews. Proofpoint Email Protection is rated 8.4, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Proofpoint Email Protection writes "A reasonably priced product that offers protection to emails, along with spam filters". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". Proofpoint Email Protection is most compared with Microsoft Defender for Office 365, Microsoft Exchange Online Protection (EOP), Palo Alto Networks WildFire, Cisco Secure Email and Fortinet FortiMail, whereas TitanHQ SpamTitan is most compared with Microsoft Defender for Office 365, Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Abnormal Security. See our Proofpoint Email Protection vs. TitanHQ SpamTitan report.
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