We performed a comparison between Salesforce Sales Cloud and UiPath based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."I've found lead management to be the most valuable feature of Salesforce Sales Cloud. It helps capture, track, and manage leads throughout the sales process. The tool is easy to learn."
"I find the forecasting the most valuable feature. It's valuable because there are two types of forecasting, customizable and collaborative forecasting."
"It is a very stable solution."
"The most valuable features are performance and integration."
"Salesforce Sales Cloud is a stable solution."
"There are many extremely useful features."
"You can capture all the contacts that relate to an account or business, including personal details."
"This product is lightweight."
"The speed that in which it can be deployed is something I really like because that cuts down on delivery times. I also like the ease of use. In addition, I like the fact that we can program our own .NET to plug into it and there are APIs for multiple different solutions..."
"I do all my developing in Studio. I develop and publish into the orchestrator cloud, and then I try and run everything unattended. So, Studio is a very valuable feature for me."
"The most valuable feature is the fluidity of the products. When I want to use RPA, I can use RPA. When I want to do process mining, I can do process mining. Those are the two top that I typically use it for."
"They are providing an architecture that is really amazing."
"UiPath has saved our staff time. Using the automation of UiPath, it triggers an email or notification for a process that we have created. This keeps us informed at all times. However, if we don't use it, content may get missed and we would lose a lot of opportunities."
"Being able to customize this is extremely helpful for us because we have other attended automation processes, and they can each be tailored to the needs of the business."
"The most valuable features of UiPath are Excel automation and web portal automation."
"UiPath's OCR enables data processing of handwriting, which in turn allows us to automate elements of the billing process from incoming customer checks, which is a fantastic feature for us."
"The solution's design could be improved."
"I would like to see licensing fees reduced in the next release."
"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
"The solution's customer support is not so good."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"The reporting formats could be better."
"Salesforce Sales Cloud is not as simple to use as Zoho. It requires some level of expertise before you can use it. However, you can easily learn how to use the solution as you go along."
"There are bugs here and there. My only complaint is that each time we open a new ticket, we get someone new and have to explain how everything is set up all over again."
"The error handling is in need of improvement. We'd had a problem tracking when errors occur, and troubleshooting how things are captured in production."
"The pricing could be more transparent. Overall, I think the pricing is fine, but they keep changing it. It should be more structured. They don't have to tell us what their pricing is, but they should publish how the product is broken down."
"They need to work on security."
"UiPath should improve its licensing because its competitors offer a cheaper and more sustainable model for even small-scale industries."
"It should be less focused on the howtos and more on demonstrating business value add. A business outcome should be that I was able to approve something in however many days or hours compared to my peers when I benchmark across my peers. That would be a business outcome as opposed to a technical outcome."
"They could make it more user-friendly."
"Sometimes, in my experience, Picture In Picture is a bit buggy. It takes over your control, then the controls get mixed. That is one of few issues that I have found."
Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 760 reviews. Salesforce Sales Cloud is rated 8.4, while UiPath is rated 8.8. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Oracle Fusion Service, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and Pega Robotic Process Automation.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
