We performed a comparison between ServiceNow and VMware Aria Operations based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."I like the ease of use."
"It's great to do statuses or to review tasks."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"We have found change management and CMDB to be very useful."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"The reports: Print any kind of reports or generate them, and send them to somebody if they say my VM is going very slow."
"It has helped us with troubleshooting key points of our environment. If there are issues that come up, we can dig down to a virtual machine and see if it's having issues and where those issues lie: if it needs more memory, CPU, or if there is a storage issue."
"It speeds up time for troubleshooting and it gives simple-to-use dashboarding for executives and managers to be able to see what the issues are in an easy way, so they can escalate or question. From an operations side it lets you get to the core of the apple and figure out the problem quickly."
"You take all of vCenter's built-in items and you've got one pane of glass for the policies: DRS policies, SRM policies, all of those things work well with VROps."
"The one that comes to mind is the ability for us to see how our VDI environment."
"It has great charts and graphs which provide a high level overview of our environment. Being able to click through those to deep dive, we can easily get to the information that we are looking for."
"Alerts and monitoring were most valuable. It was also pretty user-friendly and interactive. I was able to generate good reports in PDF and HTML formats, which was really helpful."
"We have all the information that we need in one place and don't have to search for our monitoring tools everywhere."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"The setup was time-consuming and required a lot of internal resources."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"One thing I don't care for is the reporting and the way it functions."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"Moving forward, I would like to see some tighter integration with the vSphere Web Client, just so that I don't have to open multiple windows and jump back and forth. We've currently running vSphere 6.7 and there is a lot tighter integration between vROps and vSphere, but it can always be better."
"From a personal perspective, I would like it made clearer what options are available in the suite that the customer is not using."
"For me, the technical support is the biggest problem. I've been working with them since 2016 and in the first years their response was faster than it is today. That is a problem. Also, I need to put together and send them a lot of information. And then I wait one day, two days. The support has been getting worse over the last few years. They need to improve it."
"It wasn't exactly proactive. It was supposed to, but there were a lot of delays. It could also be because of our infrastructure and the way our network was set up. If vROps could be more proactive, that would be nice. It is nice to have the information beforehand, but when there is downtime, it takes a lot of time for us to be able to see an issue in real-time, which becomes a bit challenging. If there is a way to improve the data collection for the whole vCenter that would be nice because data collection takes a lot of time."
"The only problem we have is monitoring of the disk space used by the program."
"I would like to see them add a little bit more functionality and the ability to create more dashboards."
"They should improve the vROps Federation Management Pack, so each customer can create a single pane of glass for multiple sites of vROps."
"Our hands are tied by using this product. It is not as flexible as it could be."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Operations is ranked 1st in Virtualization Management Tools with 360 reviews. ServiceNow is rated 8.4, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Veeam ONE and Nutanix Prism.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
