Splunk ITSI (IT Service Intelligence) vs Uptrends comparison

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Executive Summary

We performed a comparison between Splunk ITSI (IT Service Intelligence) and Uptrends based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability.
To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: April 2024).
768,924 professionals have used our research since 2012.
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:One particularly useful feature of Splunk ITSI is the ability to create custom services.
    Top Answer:The product is expensive. It's one of the most expensive options, although maybe not as expensive as Datadog.
    Top Answer:In Splunk ITSI, thresholds automatically trigger incidents when a service value falls below the threshold. This prevents us from automatically triggering alerts for situations where the service value… more »
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    8.0
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    Overview

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Maximize your uptime

    Your users expect your website to be available around-the-clock. Uptrends helps you deliver on that expectation, monitoring HTTP(S), web services (SOAP, REST API), SSL Certificates, DNS, and servers, alerting your team instantly.

    Optimize for performance
    Nobody likes a slow, inconsistent website. Utilize website performance monitoring, track slow first/third-party page elements, and view rich waterfall reports to help prevent failures and downtime, using Uptrends’ easy-to-use tools.

    Maintain critical transactions
    Don’t lose revenue because of a broken website interaction. With Web Application Monitoring you can monitor your website’s multi-step transactions for uptime and performance, delivering instant alerts and data the moment your search, forms, and logins fail.

    Sample Customers
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Information Not Available
    Top Industries
    REVIEWERS
    Financial Services Firm35%
    Computer Software Company18%
    Insurance Company12%
    Logistics Company12%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company14%
    Government13%
    Manufacturing Company8%
    No Data Available
    Company Size
    REVIEWERS
    Small Business10%
    Midsize Enterprise19%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise7%
    Large Enterprise79%
    No Data Available
    Buyer's Guide
    Application Performance Monitoring (APM) and Observability
    April 2024
    Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: April 2024.
    768,924 professionals have used our research since 2012.

    Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews while Uptrends is ranked 81st in Application Performance Monitoring (APM) and Observability. Splunk ITSI (IT Service Intelligence) is rated 8.2, while Uptrends is rated 0.0. The top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". On the other hand, Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management, whereas Uptrends is most compared with Azure Monitor.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.