IceWarp Reviews

IceWarp offers very extended cross-platform communication solutions. For us as a hosting provider, that makes it the perfect platform to use. We can help any customer that contacts us with any question.

IceWarp is very open. That way, we were able to integrate it into our Hosting Control Panel, which makes it very easy to use for our customers.

There are some feature improvements possible the way we use it as a hosting provider, but for most we currently have workarounds.

As with any communication suite, it's important that IceWarp keeps making the right choices and maybe partnerships to keep delivering perfect and high-end solutions.

We have been a customer for almost 15 years now.

IceWarp is always ready to help. When there are big changes pending, we always contact and discuss them first to avoid issues.

Over the 15 years, there have of course been bugs/issues on our server, but we were always able to rely on IceWarp. There have been some bugs that were difficult to find, but together we found and fixed them!

We are a customer for 15 years and we have been able to grow perfectly together with IceWarp.

I always have a response within the day, no matter who I contact. If there's a bigger issue, the person contacts me by the phone so we can easily talk it over.

I always have a response within the day through the helpdesk and, if needed, there are remote sessions where we can describe our issues and talk about them.

IceWarp is still our first love.

It was a very straightforward setup.

We implemented it all ourselves.

We use IceWarp for email-related purposes. Currently, we have 3,000 plus customers who use this solution.

It has great communication capabilities for team chatting and web conferences. 

Our customers sometimes have problems receiving mail. There needs to be a desktop application from where they can get a report about whether the mail was delivered or not. For the public cloud, I often have to check from the backend server whether the mail was processed or not, or where the mail was stopped — was it stopped on our side or on the recipient's side? 

I have been using IceWarp for almost two years.

IceWarp is a stable solution.

We are currently working on expanding our IceWarp usage. 

If my customers have an issue, they come to me first. If I'm not available, then they have to contact IceWarp. If I need IceWarp's help, then I can coordinate with the customers and IceWarp's team.

As I have two years of experience with this solution, the initial setup is very easy for me.

Deployment time depends on customer availability. Maximum, it takes two to three days — from start to finish.

If it's a new customer, then it totally depends — at max, it takes one week to switch from the old mail solution to the new mail solution, everything included.

Our licensing is on a yearly basis. There were no additional costs. If a customer requires additional features, which are not including in the plan, then we simply charge additionally.

I would definitely recommend this solution. Overall, on a scale from one to ten, I would give this soluting a rating of nine.

We use it for in-house email.

Its price is the most valuable. It is definitely one of the lowest price solutions.

The Exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating.

Icewarp requires additional licenses to enable ActiveSync for accounts, but even with that (as of 12.2) the server has issues with syncing emails from the tests I ran.

I have been using this solution for about seven years.

It has been a fairly stable platform.

It is reasonably scalable.

They only have online support. They should provide a phone service or at least some option for escalating.

I have used Zimbra and Kerio at my previous companies.

The initial setup was straightforward.

It is definitely one of the lowest price solutions.

It is probably a better solution if you are not heavily relying on Outlook.

I would rate IceWarp a seven out of ten.

• Control
• Versatility
• Ease of use
• Management
• Costs far less than other solutions.

We have control over what was actually delivered in our email accounts, allowing us to control and know what was actually sent and received by the company.

Clients have said they sent something and we could not be sure about delivery. It is possible to now perform auditing with other great advantages, such as: resource calendar (Auditoriums and meeting rooms), centralized company email lists, chat, team chat, web documents, and other tools.

Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way.

Three years.

No, I have 300 accounts (250 active) and it works perfectly.

Effective.

No.

Simple setup.

Yes. Exchange and Gmail Accounts.

An effective, functional, very good tool for controlling resources at a low cost. In my experience, it was 15% of the investment of an exchange.

We are service providers. We provide services to the customers. Currently, we are on the private cloud but many of our customers use both Private and Public Clouds.

At this time, I am supporting the engineer with the IceWarp Mail Solution.

We use IceWarp for emailing solutions, and to collaborate with other collaboration hubs and email solutions.

They have many features. One is conferencing collaboration and there are many more. IceWarp has multiple applications that are easy to use for many people.

Also, they have Outlook Sync, which is most important for email synchronization.

It is underdeveloped with so many features that are available. There are no requirements for new features at this time.

I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications.

I have been using IceWarp for two years.

We are using the latest version.

This solution is stable we have not had any issues.

It's a scalable solution. We have more than 50 customers who are using this solution.

We have a service tech. Once we have any kind of request on our IT or on the cloud, we can check the customer availability and get the issue resolved with IceWarp.

We are also using Cisco Mail Security.

The initial setup is straightforward. It is easy and we can customize the settings.

It took a maximum of one day to complete the installation.

There is one IceWarp technical team in Mumbai. We are resellers and partners with IceWarp. The team consists of myself and my head, which is leading for support.

The license is based on the number of users.

With all of the features that are available for the users included with the license, it is reasonably priced.

I would recommend this solution to others who are interested in it.

It's a good solution and I would rate IceWarp a ten out of ten.