Senior Director Digitalization & Processes at a manufacturing company with 11-50 employees
Real User
Top 20
A user-friendly cloud solution for HR, CRM and data management

What is our primary use case?

We use the solution for many purposes, including HR, CRM, Contact, data management and holidays.

What is most valuable?

The UI is very user-friendly.

What needs improvement?

The import of terms and conditions needs more handwork.

For how long have I used the solution?

I have been using Odoo for two years.

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What do I think about the stability of the solution?

The product is stable.

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

20 users are working on the solution.

I rate the solution’s scalability a ten out of ten.

How are customer service and support?

The customer service’s response time and quality could be better.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have experience with SAP. SAP is powerful, but it is complex and expensive for most of the requirements. Odoo is less powerful than SAP but is much more user-friendly.

How was the initial setup?

The initial setup is simple. We started with Software as a Service hosted by Odoo, which runs very easily. When you make any adjustments, they charge for every line of code. This is a disadvantage, but there is no cost once you leave software services hosted on your server.

What's my experience with pricing, setup cost, and licensing?

I rate the product’s pricing a ten out of ten, where one is expensive and ten is cheap.

What other advice do I have?

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Technical manager at Djamboree
Real User
Top 5Leaderboard
A flexible solution for invoicing but needs improvement in performance
Pros and Cons
  • "Odoo is flexible and serves us quite well. Its interface has improved."
  • "The solution should improve its performance."

What is our primary use case?

We use Odoo for invoicing and business management. 

What is most valuable?

Odoo is flexible and serves us quite well. Its interface has improved. 

What needs improvement?

The solution should improve its performance. 

For how long have I used the solution?

I have been using the solution for eight years. 

What do I think about the stability of the solution?

Odoo is stable. Initially, we encountered some issues. 

What do I think about the scalability of the solution?

The solution is quite scalable.

How was the initial setup?

The tool's installation is straightforward. 

What other advice do I have?

I rate Odoo a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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May 2024
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Ahmed Mahrous - PeerSpot reviewer
IT Manager at Zaki Hashem & Partners
Real User
Provides good customization and technical support
Pros and Cons
  • "The most valuable features of Odoo are its customization and the fact that I can add modules whenever I want to the solution and the customization."
  • "The solution's reporting could be improved."

What is our primary use case?

I work in the legal industry and use Odoo to communicate between the legal, finance, and sales departments.

What is most valuable?

The most valuable features of Odoo are its customization and the fact that I can add modules whenever I want to the solution and the customization.

What needs improvement?

The solution's reporting could be improved.

For how long have I used the solution?

I have been using Odoo for six years.

What do I think about the stability of the solution?

I rate Odoo a seven out of ten for stability.

What do I think about the scalability of the solution?

I don't know if the solution can be scalable for bigger organizations, but it is scalable with regard to modules.

How are customer service and support?

Odoo provides great technical support.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s initial setup is easy.

What about the implementation team?

The solution's deployment involves installing the software, doing some environmental changes, and customizations, which may take weeks if we have to make a lot of changes.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, where one is cheap, and ten is expensive, I rate Odoo's pricing a six out of ten.

What other advice do I have?

Overall, I rate Odoo an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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GM at Masr Pay
Real User
Easy to implement, cost-effective, and efficient
Pros and Cons
  • "Being open source, it is more affordable compared to alternatives like Oracle or SAP, and I appreciate how easy it is to customize with the available sources."
  • "Odoo has room for improvement in industry-specific features."

What is most valuable?

I like Odoo because it is an effective and cost-effective solution. It is easy to implement, and in Egypt, where I work, it is great because it relies on our current resources. Being open source, it is more affordable compared to alternatives like Oracle or SAP, and I appreciate how easy it is to customize with the available sources.

What needs improvement?

Odoo has room for improvement in industry-specific features. Currently, customization often relies on hiring a system integrator or buying additional add-ons. It would be beneficial if Odoo could develop more built-in features tailored to specific industries, reducing the need for extensive customization. This would enrich the overall offering and make it more versatile for businesses.

For how long have I used the solution?

I have been using Odoo for a few years.

What do I think about the stability of the solution?

I would rate Odoo's scalability at an eight out of ten. It is highly scalable and a good solution for small to medium-sized enterprises. In my company, approximately 11 users are using Odoo daily.

How was the initial setup?

I would rate the easiness of the initial setup as a six out of ten. Deployment took a few days. Maintenance only requires one person who follows up with us. We use a WhatsApp group to open tickets, and they take care of fixing whatever is needed.

What was our ROI?

I have seen a quick return on investment with Odoo. Typically, results are noticeable within a year of internal investment.

What's my experience with pricing, setup cost, and licensing?

Odoo's pricing is average.

What other advice do I have?

Overall, I would rate Odoo an eight out of ten. It is the best solution for our current needs.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Juan Pablo Barragán - PeerSpot reviewer
Owner and Principal at Odoo Concept
Real User
Top 5Leaderboard
It's a cost-effective tool for small businesses that can't afford more expensive commercial solutions
Pros and Cons
  • "Odoo is a cost-effective tool for performing core ERP functions, such as inventory management. It's also good for manufacturing use cases."
  • "Odoo's automation and workflow design tools could be better. It has some limitations compared to other ERP solutions like SAP. You should have the option to design workflows in order using BPM diagrams and tools that make it more versatile in terms of adapting to any workflow through low code."

What is our primary use case?

I am a consultant providing Odoo for my clients. I help my clients automate workflows. They have workloads that are hard-coded, so we need to go beyond the limitations and start connecting all those through APIs with an automation engine.

What is most valuable?

Odoo is a cost-effective tool for performing core ERP functions, such as inventory management. It's also good for manufacturing use cases. 

What needs improvement?

Odoo's automation and workflow design tools could be better. It has some limitations compared to other ERP solutions like SAP. You should have the option to design workflows in order using BPM diagrams and tools that make it more versatile in terms of adapting to any workflow through low code.

For how long have I used the solution?

I have implemented Odoo for my clients for the last four years. 

What do I think about the stability of the solution?

I rate Odoo eight out of 10 for stability.

What do I think about the scalability of the solution?

I rate Odoo eight out of 10 for scalability.

How are customer service and support?

I rate Odoo support six out of 10. This is another area where Odoo can improve. They lack services. 

How would you rate customer service and support?

Neutral

How was the initial setup?

Deploying Odoo is straightforward. You can deploy it on a private cloud or on-premises. 

What's my experience with pricing, setup cost, and licensing?

Odoo is an affordable ERP solution for small and medium-sized businesses that can't afford more expensive commercial products. 

What other advice do I have?

I rate Odoo eight out of 10. It's an excellent platform that offers a great balance of cost and benefit.  I recommend finding a reputable partner to implement Odoo. If you try to skimp on consultants, they may perform a faulty implementation that requires you to start from scratch. This happened with many of our clients before they came to us. It will end up costing you more in the end. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Gagan Mittal - PeerSpot reviewer
VP Products at Alethea
Real User
Top 20
Good manufacturing features and CRM
Pros and Cons
  • "We find manufacturing and stock quite useful, as well as the CRM to be the most valuable features."
  • "The performance can be slightly improved for the customization interface."

What is our primary use case?

We are using it for stock, manufacturing, sales, and CRM.

What is most valuable?

We find manufacturing and stock quite useful, as well as the CRM to be the most valuable features. 

What needs improvement?

So some of the things we are struggling with are privacy and dividing rules, data access between people, the hierarchy of people, and things like that.

Moreover, the performance can be slightly improved for the customization interface.

For how long have I used the solution?

We just migrated one year back. We started using it in the last six months. Odoo is very big, and we are using only a small subset of that.

What do I think about the stability of the solution?

It's stable for our usage because our usage is not too high.

I would rate it nine out of ten. Only once have we seen some issues in the last six months.

What do I think about the scalability of the solution?

Our usage is pretty simple, so we don't need that kind of scalability. However, I know that big companies like Toyota use it, so I think it should be scalable.

There are around 15 right now because we are piloting it. I would rate the scalability a seven out of ten. 

How are customer service and support?

There is some third party helping us with some support.

How was the initial setup?

It was not hard. The deployment process took about three months. We had discussions about what to use and how to use it, and there was some alignment that needed to be done. Finally, we had to get our data into it and begin using it, which took that much time.

What other advice do I have?

We are happy with the solution. I would rate it an eight out of ten. There are still some things like data room privacy, access, and hierarchy that are taking time.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Production of pharmaceutical products at khaled.miles@labosalem.com
Real User
Top 5Leaderboard
It's an open-source solution that we can customize to meet our requirements
Pros and Cons
  • "Odoo is open source, so we can develop it and adjust it to our requirements. It's easy to work with."
  • "Odoo could be better integrated with our warehouse management system."

What is our primary use case?

We use Odoo for warehouse development, production, IT, administration, and human resources. Every department in our company uses Odoo. 

What is most valuable?

Odoo is open source, so we can develop it and adjust it to our requirements. It's easy to work with. 

What needs improvement?

Odoo could be better integrated with our warehouse management system. 

For how long have I used the solution?

I have used Odoo for 10 years. 

What do I think about the stability of the solution?

I rate Odoo eight out of 10 for stability.

What do I think about the scalability of the solution?

Odoo is scalable. We've used it for about 10 years with no problems. Our company has about 200 users. 

How are customer service and support?

i consulted the forums a few times in the first year when I was still learning to use Odoo. 

Which solution did I use previously and why did I switch?

We previously used SAP, but we switched Odoo because it's open source. 

How was the initial setup?

It wasn't easy to deploy Odoo initially. It took me a long time when I first installed it, but it has gotten easier over the past 10 years. The basic installation took me about a week because I had to learn how to use the solution. Now, I can deploy Odoo in 10 minutes.  

What's my experience with pricing, setup cost, and licensing?

We pay an annual license.

What other advice do I have?

I rate Odoo eight out of 10. I recommend Odoo if you want to improve and develop IT and other services at your company. Odoo is a complete solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Omr Osama - PeerSpot reviewer
Senior Information Technology Specialist at Surgitech
Real User
Top 10
Quick and seamless sign-in and sign-out fingerprint feature, and is stable
Pros and Cons
  • "The most valuable feature of Odoo is the fingerprint feature."
  • "The most valuable feature of Odoo is the fingerprint feature."

What is our primary use case?

As an end user of Odoo, I can efficiently complete tasks and requests, such as managing inventory, submitting leave requests, and searching for information.

What is most valuable?

The most valuable feature of Odoo is the fingerprint feature. The feature allows for quick and seamless sign-in and sign-out when departing from the workplace within a specific area. This is the smoothest use of Odoo and its best advantage.

What needs improvement?

The cost of the solution can be improved.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The solution is very stable. I give the stability a ten out of ten.

How are customer service and support?

We simply send a request ticket to Odoo on behalf of the person who is having an issue with their device. 

What's my experience with pricing, setup cost, and licensing?

We pay for a three-year license. The cost is expensive but cheaper than some other competitors.

What other advice do I have?

I give the solution a ten out of ten.

We have 500 people using the solution.

I recommend the solution to others.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: May 2024
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