Security and IT Infrastruture Senior Manager at a retailer with 1,001-5,000 employees
Real User
Helps to eliminate security holes and enables us to manage our firewall security in-house
Pros and Cons
  • "The technical support is great."
  • "There is a tradeoff between security and network performance, as security is always top-notch, but performance can sometimes lag and has room for improvement."

What is our primary use case?

We use the solution as a firewall for our network. We can manage our traffic between internal traffic and external traffic handling. The solution protects the traffic and we manage the standard firewall issues.

How has it helped my organization?

The solution's embedded machine learning in the core of the firewall that provides in-line real-time attack prevention is important and provides good insight for us. The machine learning actions and learning activities provide some useful information. 

The solution's machine learning for securing our networks against rapidly evolving threats is good. We utilize an IoT tool that comprehends IoT devices, such as webcams, and can therefore interpret their behavior and send information on their activity. The tool also applies appropriate firewall rules to these devices, taking into account the clearance level of each device based on its traffic.

Before implementing Palo Alto, we had to rely on a management company to handle our firewall security. However, now that we have Palo Alto, we can manage our firewall security in-house.

Palo Alto Networks NG Firewalls unified platform helped to eliminate security holes.

The zero-delay signature feature helps keep our security updated against new attacks.

What is most valuable?

Palo Alto Networks NG Firewalls provides a unified platform that natively integrates all security capabilities which is important to our organization.

Palo Alto Networks NG Firewalls' zero-delay signature feature is important, and it receives daily updates.

What needs improvement?

At times, server capacity can result in issues. While Palo Alto is a top firewall company, it's crucial to properly size the firewall to meet our needs. In the case of larger attacks, the capacity of our current firewall may not be adequate, requiring us to obtain more advanced and expensive versions to ensure network protection.

There is a tradeoff between security and network performance, as security is always top-notch, but performance can sometimes lag and has room for improvement.

The cost of the solution has room for improvement.

Buyer's Guide
Palo Alto Networks NG Firewalls
May 2024
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
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For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

I give the stability an eight out of ten.

What do I think about the scalability of the solution?

The solution is not very scalable. We need to define our requirements and purchase the correct product for our needs.

We are an enterprise company with over 3,000 people. All the network traffic goes through the solution but we have five people that work directly on the solution.

How are customer service and support?

The technical support is great.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Check Point NGFW and switched to Palo Alto Networks NG Firewalls because of the stability.

How was the initial setup?

I give the initial setup a five out of ten. The deployment took one month.

What about the implementation team?

Implementation was completed in-house by a consultant.

What's my experience with pricing, setup cost, and licensing?

Compared to other firewall solutions, this is an expensive solution.

What other advice do I have?

I give the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ahmed Hesham - PeerSpot reviewer
Network Security Engineer at Raya Integration
Reseller
Top 5Leaderboard
A next-generation firewall with useful functions and features
Pros and Cons
  • "I like all the functions and features."
  • "I think automation and machine learning can be improved to make bulk configurations simpler, easier, and faster"

What is our primary use case?

We use it for LAN users, internet access, and more. The NG Firewall has many functions like user control, access control for servers, natural controls based on applications, schedules, ports, RTs, and IPS functionality with antivirus or security functionality. We also use it to control internet access, traffic shaping for bandwidth control, and fraud prevention.

What is most valuable?

I like all the functions and features.

What needs improvement?

I think automation and machine learning can be improved to make bulk configurations simpler, easier, and faster. Scalability can also be better.

For how long have I used the solution?

I've been working with NG Firewalls for six years.

What do I think about the stability of the solution?

Palo Alto Networks NG Firewalls is a stable solution.

What do I think about the scalability of the solution?

I don't think Palo Alto and Fortinet firewalls are scalable. Only Cisco is scalable. For clustering, Cisco activity models like the 4000 model are better. For example, if the firewall is undersized due to expansion, you can cluster and add more appliances to the system.

How are customer service and technical support?

I think Palo Alto has good support. Technical support helped me solve most of my issues very quickly. 

How was the initial setup?

The initial setup depends on the client's infrastructure and the project's scope. 

If it's migration, Palo Alto has a great tool called the Expedition tool. It helps to migrate any firewall to the Palo Alto firewall. This process takes about a day, and it's very simple.

If it's a fresh installation, it depends on the number of policies you need to apply and the number of metrics. You can do it using the command line. You can do it easily and quickly, but it depends on how much the customers prepare. Sometimes the customer has no information to provide, and you struggle to get this information. Sometimes this process can take two to five days or take weeks. 

What about the implementation team?

We implement and maintain Palo Alto Networks NG Firewalls for our customers.

What's my experience with pricing, setup cost, and licensing?

Paul Alto is the most expensive solution in this category. The subscriptions and support are also expensive, but everything is included in the hardware, including the subscriptions.

If a customer is price-sensitive, I will go for Fortinet without a second thought. If customers are willing to invest in their data centers, I might go with Palo Alto and Cisco.

What other advice do I have?

On a scale from one to ten, I would give Palo Alto Networks NG Firewalls a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Palo Alto Networks NG Firewalls
May 2024
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,679 professionals have used our research since 2012.
Nils Paley - PeerSpot reviewer
Network responsible at NMD
Real User
Top 20
Stable product with valuable technical support services
Pros and Cons
  • "The initial setup process is quite easy."
  • "Palo Alto Networks NG Firewalls work slowly for vulnerability management. Its performance could be faster."

What is most valuable?

The product’s most valuable feature is security.

What needs improvement?

Palo Alto Networks NG Firewalls work slowly for vulnerability management. Its performance could be faster.

For how long have I used the solution?

We have been using Palo Alto Networks NG Firewalls for five years.

What do I think about the stability of the solution?

The product is stable. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the product’s scalability a nine out of ten.

How are customer service and support?

The technical support services are good. They respond immediately.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used FortiGate earlier. We plan to switch again to FortiGate as per our vendor’s preference.

How was the initial setup?

The initial setup process is quite easy. It took less than a month to complete.

What's my experience with pricing, setup cost, and licensing?

I rate the product’s pricing an eight out of ten.

Which other solutions did I evaluate?

We evaluated Check Point. We decided to go to Palo Alto for better pricing.

What other advice do I have?

I rate Palo Alto Networks NG Firewalls a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
IT engineer at a financial services firm with 201-500 employees
Real User
The solution provides a unified platform, enhances security, and is stable
Pros and Cons
  • "The application awareness feature that recognizes application IDs and vulnerability protection are Palo Alto Networks NG Firewalls' most valuable features."
  • "The price is high and has room for improvement."

What is our primary use case?

We use Palo Alto Networks NG Firewalls as a gateway for our data center and server files because they are a reliable and robust device, and the best in the security field. We also use their threat intelligence and threat protection services, which are like brass fittings.

How has it helped my organization?

Palo Alto enables telemetry and enriches their systems to protect our network against threats, which is why machine learning helps us secure our network.

Palo Alto Networks NG Firewalls have enhanced our security by around 20 percent.

The solution provides a unified platform that natively integrates all of our security capabilities.

Palo Alto Networks NG Firewalls help eliminate security holes by stopping all the known and unknown vulnerabilities that we are seeing in our network.

The single-path architecture has improved performance and latency.

What is most valuable?

The application awareness feature that recognizes application IDs and vulnerability protection are Palo Alto Networks NG Firewalls' most valuable features.

What needs improvement?

The price is high and has room for improvement.

We have Elite Plus partner support, which means we always have to speak to a partner to open a case. However, not all of the partners are knowledgeable or helpful.

For how long have I used the solution?

I have been using Palo Alto Networks NG Firewalls for two years.

What do I think about the stability of the solution?

Palo Alto Networks NG Firewalls are stable.

What do I think about the scalability of the solution?

When it comes to virtual machine editions or the cloud, I think they are more scalable than hardware. 

We have three administrators, 1,000 end users, and up to 400 servers that use Palo Alto Networks NG Firewalls.

Which solution did I use previously and why did I switch?

We previously used Fortinet FortiGate firewalls but switched to Palo Alto Networks NG Firewalls for their superior performance. We also chose Palo Alto Networks because Gartner's reviews of their firewalls have consistently been better than those of Fortinet.

How was the initial setup?

The initial setup is straightforward. However, enabling the security features and starting traffic inspection can be complex. The physical installation is easy.

The deployment for one device takes one day.

What was our ROI?

We have seen a return on investment in the two years that we have been using the solution.

What's my experience with pricing, setup cost, and licensing?

Palo Alto Networks NG Firewalls' price is expensive.

What other advice do I have?

I give Palo Alto Networks NG Firewalls a nine out of ten.

I recommend Palo Alto Networks NG Firewalls. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager IT Security & Infrastructure at Currimjee Jeewanjee & Co. Ltd.
Real User
Top 10
Gives us visibility and reporting that we didn't have, improving our ability to monitor and secure our network
Pros and Cons
  • "You can easily integrate it with Active Directory, and you can use the GlobalProtect VPN for internal and external purposes. The URL Filtering is also clear and the application filtering is a plus. The application filtering is much better when you compare it to FortiGate or other firewall vendors."
  • "There has been a recent change in the graphical interface. For the monitoring part, they could have a better UI."

What is our primary use case?

We have implemented our own private cloud where we host different services for a number of internal companies that are part of a group. We have financial companies, hospitality, and construction companies; a large variety. We use Palo Alto to provide security protection for all these companies.

How has it helped my organization?

Previously, with our old firewalls, we did not have any visibility. The application layer was zero. We didn't have any visibility there. And we also didn't have any reports. Now, we have good visibility and we are able to get reports and we can monitor the network much better. That's a big change for us and a big help.

What is most valuable?

There are a lot of helpful features

  • monitoring
  • reporting
  • WiFi.

You can easily integrate it with Active Directory, and you can use the GlobalProtect VPN for internal and external purposes. The URL Filtering is also clear and the application filtering is a plus. The application filtering is much better when you compare it to FortiGate or other firewall vendors.

Also, the fact that Next-Gen Firewalls from Palo Alto embed machine learning in the core of the firewall to provide inline and real-time attack prevention is very important. Nowadays, all the modern attacks, hackers, and bad people are becoming more intelligent and automating attacks. Embedding AI is a good idea.

We have complete visibility through the logs and the alerting. It depends on how you configure the firewall. You can configure it to get alerts whenever there's an attack or whenever something is happening. That's how we can assess if the firewall is doing the job correctly or not. We are happy with the way the firewall does its job.

What needs improvement?

There has been a recent change in the graphical interface. For the monitoring part, they could have a better UI.

For how long have I used the solution?

We have been using Palo Alto Networks NG Firewalls since 2012.

What do I think about the stability of the solution?

The big firewalls, like the PA-300 and the PA-3020, are very good, stable, and performant. They are very reliable. The smaller models are reliable, but the performance on their management plane is a bit slow. Even the management plane of the PA-850 is a bit slow when you compare it to some of the bigger models.

What do I think about the scalability of the solution?

Scaling is easy. We currently have about 1,000 endpoints.

How are customer service and support?

We haven't worked with their technical support.

Which solution did I use previously and why did I switch?

We replaced a Cisco ASA Firewall with Palo Alto, and then we started replacing all our other firewalls with Palo Alto. Cisco ASA was not a next-generation firewall at that time. And no firewall could beat the traffic monitoring and the visibility that we had on Palo Alto.

We did a PoC before going to Palo Alto. We placed the Palo Alto in virtual wire mode, meaning a transparent mode. Without changing our existing network infrastructure, we were able to plug the Palo Alto into our network where we could see all the incoming and all the outgoing traffic. Without creating any policies or any blocking, we were able to see all the traffic and we were impressed with that part and we decided to switch to Palo Alto.

How was the initial setup?

The first deployment was very complex. I was not the one who implemented it, it was an integrator, but it was a headache due to some difficulties. After that, things became easy. We have implemented six or seven Palo Altos, and things are easy because of our familiarity with the whole deployment process. The first time we were using this firewall we were not at ease with the product. After that, we got used to it and it became easier.

Because of the issues with the first one, it took one week for the deployment, for the complete transition from Cisco ASA to Palo Alto. Since then, all the deployments have been done in one day.

What was our ROI?

We have seen ROI as a result of the visibility and reporting. These are two things we didn't have, and now that we have the visibility, we can ensure  that our network is secure.

What's my experience with pricing, setup cost, and licensing?

If you compare Palo Alto with other firewalls, it's a bit expensive.

Which other solutions did I evaluate?

At that time, Palo Alto was the leader and I think it was the only next-gen firewall.

We have looked into other firewalls since then. In 2017 or 2018, we decided to replace one Palo Alto with a Forcepoint Next-Gen Firewall. We placed that in the network but, after six months, we replaced it with Palo Alto.

What other advice do I have?

If someone is looking for the cheapest and fastest firewall, I would say the fastest is good, but not cheapest. Palo Alto Firewalls are not cheap.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Server Administrator and Operation Manager at a computer software company with 501-1,000 employees
Real User
Good security with very good web content control and capable of scaling
Pros and Cons
  • "The stability of the product has been good over the years."
  • "The cost of the device is very high."

What is our primary use case?

We primarily use the product for web browsing and in order to protect some sites that we are publishing to the web internet.

What is most valuable?

The solution is very helpful in controlling spam.

The product offers very good web content control and various aspects of security.

The stability of the product has been good over the years.

The initial setup is very easy. Compared to Cisco or other solutions, Palo Alto is very easy to implement and administer. They are both very easy.

What needs improvement?

I can't recall a feature that was missing. It's a pretty complete solution.

The cost of the device is very high.

To buy license support is very slow. For renewing devices and products, it's slow in terms of contacting and activating upgraded devices.

For how long have I used the solution?

I've been using the solution for four years at this point. It's been a while. We've been using it over the last 12 months as well.

What do I think about the stability of the solution?

The stability is excellent. It's reliable. We don't deal with bugs or glitches. It doesn't crash or freeze. Overall, it's been very good in terms of performance.

What do I think about the scalability of the solution?

We have not proven the scalability yet. We're planning to extend our office within the next year or six months to eight months. We are buying some appliances for the process of extending our office.

Currently, around 1,000 people use this solution.

How are customer service and technical support?

We've never been in touch with technical support. Having never dealt with them, I wouldn't be able to speak to how they are in terms of services.

Which solution did I use previously and why did I switch?

We also use Barracuda and Cisco for certain aspects of security.

How was the initial setup?

The initial setup is pretty straightforward. It's quite easy to implement.

The deployment takes about one week, or maybe a bit less, depending on the requirements. That includes both implementing and training.

Currently, two people are required for deployment and maintenance of the product

What about the implementation team?

We implement the solution with our network team. We implement the solution ourselves. We don't need the help of integrators or consultants.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite high on Palo Alto.

On the lower end, it's likely to cost $15,000 for renovation and support.

Which other solutions did I evaluate?

We evaluated Cisco, Juniper, and Dell among other solutions before ultimately choosing this solution. Cisco can be complex in terms of device management compared to other options, for example. Cisco can be cheaper than Palo Alto, but that is not always the case.

What other advice do I have?

I'm not sure which version of the solution we're using. We use a physical appliance.

We're using three different models, for the most part.

My company is an outsourcing company that deploys software and testing.

The solution is very user-friendly and easy to manage and administrate. For that reason, I would rate the product at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Information Security Analyst at a tech vendor with 10,001+ employees
Vendor
Top 20
Helps with audit and compliance, but it should be easier to gather evidence
Pros and Cons
  • "I typically get involved with it when it comes to audit and compliance and having to gather evidence of those firewalls, routers, and rule sets. The evidence that I typically need is there."
  • "I don't deal with it from a day-to-day perspective, but I can say that the evidence that I typically need is there, but sometimes, it's a task to actually get it and pull it out. They can make it easier to gather that evidence."

How has it helped my organization?

Solutions like firewalls and routers improve any company. If you don't have them, then I wouldn't be doing business with you. 

Palo Alto has embedded machine learning in the core of the firewall to provide inline, real-time attack prevention. That's big. We're embedding that type of security and information into every part of our corporate network as well as our products.

It has helped to reduce downtime in our organization. The savings are probably in single digits.

What is most valuable?

I typically get involved with it when it comes to audit and compliance and having to gather evidence of those firewalls, routers, and rule sets. The evidence that I typically need is there.

We got a lot of integrations into it, but I don't know if it integrates with all.

What needs improvement?

I don't deal with it from a day-to-day perspective, but I can say that the evidence that I typically need is there, but sometimes, it's a task to actually get it and pull it out. They can make it easier to gather that evidence. From our NetOps team's perspective also, they can make it easier to manage and constantly update those rule sets.

For how long have I used the solution?

I don't know for how long exactly we have been using this solution, but I've been aware that we've had them probably since about 2016 or 2017.

What do I think about the stability of the solution?

It's very stable. They are highly ranked within their space.

What do I think about the scalability of the solution?

It's a good product for securing all types of workplaces. It's specifically good for data centers, which are all brick-and-mortar houses. Small businesses must also have it because they don't have the ability to have everything in a cloud or virtualized firewalls and other things like that.

How are customer service and support?

I haven't dealt with their support team.

How was the initial setup?

I was not involved in its initial deployment.

What was our ROI?

I am able to gather some of the evidence and things that I need. Our NetOps team uses it heavily, and they love it.

What's my experience with pricing, setup cost, and licensing?

I would assume that it's still within mid-range given its company structure and everything else. My guess is it's still okay.

What other advice do I have?

To someone at another company who says, “We are just looking for the cheapest and fastest firewall,” I would say that you just lost the customer because I'm not going to do business with somebody who is going for the cheapest. I'm always looking for a vendor or customer that has more input and cares about the security of their systems.

The value received from attending an RSA Conference includes prizes and other things, but on a personal level, I love the tech talks, knowing about a lot of industry changes, and different product solutions being showcased.

RSAC definitely has an impact on our organization’s cybersecurity purchases made throughout the year. One of my main roles is vendor due diligence, so I come to RSA quite often, and I have conversations with many different sales engineers who can explain the security of their products because that's what I focus on during our onboarding process. 

Overall, I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of Engineering at a tech services company with 11-50 employees
Real User
Has a user-friendly dashboard and a more complete IPS
Pros and Cons
  • "Palo Alto Networks NG Firewalls' IPS is more complete and is very good. This is a user-friendly solution that is easy to install, and it provides the best protection."
  • "Palo Alto needs to improve their training. They do not invest in their partners. I have been a partner for seven years, and it is very expensive for me to certify my engineers."

What is our primary use case?

We have clients in the government and supermarkets, for example, who use this firewall for integration with EDR, NDR, CN, and IPS.

What is most valuable?

Palo Alto Networks NG Firewalls' IPS is more complete and is very good. This is a user-friendly solution that is easy to install, and it provides the best protection.

It's very important that Palo Alto Networks NG Firewalls embed machine learning in the core of the firewall to provide inline, real-time attack prevention because all components are moving laterally these days. We need tools that follow the zero-trust model.

These firewalls have helped reduce downtime in our organization as well.

What needs improvement?

Palo Alto needs to improve their training. They do not invest in their partners. I have been a partner for seven years, and it is very expensive for me to certify my engineers.

For how long have I used the solution?

I've been working with these firewalls for almost seven years.

What do I think about the stability of the solution?

The firewalls are very stable.

What do I think about the scalability of the solution?

Palo Alto's scalability is not as good as that of Check Point. With Check Point, I can integrate the firewall with other products.

How are customer service and support?

We do not have technical support in Brazil, so I would rate it a two out of ten. However, Palo Alto's technical support in the US is good, and I would give them a rating of eight out of ten. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have worked with Check Point, but it's very difficult to configure. Palo Alto is much easier to configure, and the dashboard is very user-friendly as well.

How was the initial setup?

Because I have worked with Palo Alto for seven years, the initial setup is very easy for me. However, new engineers may find the configuration difficult.

What's my experience with pricing, setup cost, and licensing?

Palo Alto Networks NG Firewalls are very expensive compared to other firewalls such as Fortinet. As a result, Palo Alto is losing some of its market share. 

What other advice do I have?

I would rate Palo Alto Networks NG Firewalls an eight out of ten because it's a good product.

I like attending RSA conferences because it gives me the opportunity to see what competitors are doing and what is new on the market.

Attending RSAC does have an impact on our cyber security purchases, but I would like to see manufacturers offer more training, certifications, labs, and demos at RSAC. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
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Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
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Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.