What is our primary use case?
I am a customer of Palo Alto Networks. If any issue arises, I raise a ticket with Palo Alto.
How has it helped my organization?
We are currently using Palo Alto in our national data center, which is a large Tier Three data center. As all communication is now going through APIs, it would be beneficial to improve Palo Alto by adding an API scanner in the future.
What is most valuable?
The most valuable feature of the solution is the network protection.
We decided to use Palo Alto because they are the leader in the market.
Palo Alto does provide a unified platform that natively integrates all security capabilities.
These days, DDoS attacks are becoming more frequent, especially in external data centers. Therefore, we need to enhance the DDoS attack block list and update patches in our national data center.
What needs improvement?
The API scanner could be improved.
The support could be improved.
Palo Alto does not have a support team located in Bangladesh, and their support team operates from another location. Therefore, when we raise a ticket, it takes some time for them to respond, which can be problematic for us.
For how long have I used the solution?
I have been working with Palo Alto Networks NG Firewalls for seven years.
What do I think about the stability of the solution?
Since we have definitely used Palo Alto Networks NG Firewalls, it's not possible to compare them with any other product.
The stability of Palo Alto Networks NG Firewalls is good.
What do I think about the scalability of the solution?
The current solution is satisfactory, but we require more scalability from Palo Alto.
How are customer service and support?
Technical support is good.
I would rate the technical support a nine out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Previously, we did not use another solution.
How was the initial setup?
The initial setup was straightforward, as we prioritize quality over price for our federal work. Our main concern is protection, as we need to safeguard national assets.
What about the implementation team?
What was our ROI?
We have observed a positive return on investment because if a DDoS attack were to occur, it would result in a loss of business and other adverse effects.
By using Palo Alto to protect our data, we can prevent such attacks and ensure that our business runs smoothly.
What's my experience with pricing, setup cost, and licensing?
We always aim to reduce the pricing, as it is currently a bit high and needs to be lowered.
Before my organization purchases any product, they must obtain my permission and also conduct an evaluation.
Which other solutions did I evaluate?
From the very beginning, we have been using Palo Alto Networks NG Firewalls, I cannot make a comparison with other firewall solutions.
What other advice do I have?
Palo Alto is the market leader in firewall technology, and we also use their firewall. However, we have been experiencing DDoS attacks and are using Palo Alto to protect against them.
In some cases, we may need to increase the DDoS block list and update patches through Palo Alto.
As someone who works in the national data center, we always strive to use the very best, not the cheapest.
I would rate Palo Alto Networks NG Firewalls a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.