Jorge Huaman - PeerSpot reviewer
Technology Manager at Italtel
Real User
Top 20Leaderboard
Easy for clients to connect to their information
Pros and Cons
  • "They have a good system operator in the firewalls and it provides many tools that they can use to protect their networks."
  • "Maybe they could add some tools and more competing services, like servers, but that would increase the cost of the solution."

What is our primary use case?

Our primary use case is for the perimeter connection of our clients in the network. Our client brings their services to their clients, and they have the option to connect to a webpage. With Palo Alto Networks NG Firewalls they can safely provide a username and password to their clients.

It is mainly on-premise, because the majority of the clients at this point want that kind of option. But many of them are already asking for the cloud option, like Prisma, for example.

How has it helped my organization?

It has improved our clients' organizations because previously the clients did not have the option to fully connect. In this solution, they have the opportunity to add services to their web page and book clients.

What is most valuable?

The feature that I have found most valuable is the connection. It's very easy for the clients to connect to their information. They use an SSL connection by BPM.

What needs improvement?

We work very closely with the vendors here and at this point they use external support.

Maybe they could add some tools and more competing services, like servers, but that would increase the cost of the solution.

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For how long have I used the solution?

My company has been using Palo Alto Networks NG Firewalls for almost one year. It is new for us. We have more experience with Cisco and Fortinet.

What do I think about the stability of the solution?

In my company, I am responsible for the development of the proposal that we give to the client. We develop the spectrum and the pricing. We make presentations to the customer to explain the solution and answer questions about it.

What do I think about the scalability of the solution?

The scalability is very strong. The vendor provides has high availability.

Our clients are medium sized businesses.

Palo Alto is not a cheap solution. It is expensive. But because of its technology it pays itself back. In each case we work with the vendor to obtain a major discount for their business. I give that discount to our customer, who benefit from the services that we can bring them.

How are customer service and support?

This is our first dealing with Palo Alto. With other vendors we have more experience, like with Cisco and Fortinet.

Palo Alto's documentation and manuals are very complete. It's very easy to obtain the information that way.

Which solution did I use previously and why did I switch?

The client still uses Cisco, Fortinet, and Checkpoint. Palo Alto has very good administration tools which is not the case with the others. You can't compare all vendors. Also, the granularity of the information that they can obtain from the firewalls is better.

How was the initial setup?

The initial setup depends. In the case of one client, for example, they have a very complex connection of networks, which is architectural. It is integrated and we need to pick it out and include all the rules that they have and to put in the firewalls which they want to buy in the next month. That kind of job is not easy for us, not just regarding Palo Alto but for other vendors, too.

What other advice do I have?

On a scale of one to ten, I would give Palo Alto Networks NG Firewalls a nine.

I would recommend this product to others.

In terms of what advice I would give to future customers looking into implementing Palo Alto Firewalls, I would tell them that they have a good system operator in the firewalls and that it provides many tools that they can use to protect their networks. You don't find that in the other vendors.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Associate cloud system admin at Innocap
Real User
Is used to secure our Internet traffic and the application traffic
Pros and Cons
  • "The payload is a very valuable feature."
  • "The technical support needs improvement."

What is our primary use case?

We use the solution to secure our Internet traffic and the application traffic from the Internet. 

There is also no need to connect to a VPN most of the time.

What is most valuable?

The payload is a very valuable feature. 

What needs improvement?

The technical support needs improvement. 

For how long have I used the solution?

I have been using Palo Alto Networks NG Firewalls for six years. 

What do I think about the stability of the solution?

It is a stable solution. 

How was the initial setup?

The deployment takes five to ten minutes. 

What's my experience with pricing, setup cost, and licensing?

There are security licenses. 

What other advice do I have?

Overall, I rate the solution a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Palo Alto Networks NG Firewalls
May 2024
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,679 professionals have used our research since 2012.
Cloud and Data Center Ops at a financial services firm with 201-500 employees
Real User
Provide a unified platform that natively integrates all security capabilities
Pros and Cons
  • "The most valuable aspect of this solution is pre-sales and post-sales because of the support and relationship building."
  • "The solution could be more cost-effective."

What is our primary use case?

We chose Palo Alto Networks NG Firewalls to replace our outdated firewalls.

How has it helped my organization?

The overall security of the organization has been improved.

What is most valuable?

The most valuable aspect of this solution is pre-sales and post-sales because of the support and relationship building.

Palo Alto Networks NG Firewalls provide a unified platform that natively integrates all security capabilities. 

The integration of all security capabilities in Palo Alto NG Firewalls provides a unified platform, which is crucial as it reduces complexity.

Having machine learning embedded in the core of the solution for in-line, real-time attack prevention is of great importance to us, it is a top priority. 

This is significant because it enables automation, reducing the number of man-hours needed.

When evaluating the ability of Palo Alto Networks NG Firewalls to secure data centers consistently across all workplaces, I would give it a rating of eight out of ten.

By using Palo Alto Networks NG Firewalls, we have been able to decrease our downtime by several hours per month.

What needs improvement?

The solution could be more cost-effective.

For how long have I used the solution?

I have been using Palo Alto Networks NG Firewalls for two years.

What do I think about the stability of the solution?

Palo Alto Networks NG Firewalls is a very stable solution.

What do I think about the scalability of the solution?

Palo Alto Networks NG Firewalls are easily scalable.

Which solution did I use previously and why did I switch?

We previously used Barracuda Networks.

We switched to Palo Alto Networks NG Firewalls after having a bad experience with our previous vendor for firewall solutions.

Palo Alto is more forward-thinking when compared to Barracuda.

How was the initial setup?

I was involved in the initial setup. It was complex in multiple ways.

The solution itself is not a simple solution.

What about the implementation team?

An integrator assisted us with the deployment.

They were helpful and knowledgeable.

What was our ROI?

I have experienced a return on investment with Palo Alto Networks NG Firewalls. One benefit is that there are fewer man-hours required for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

That solution's pricing and/or licensing are very convoluted.

What other advice do I have?

Based on my experience with Palo Alto Networks NG Firewalls, if a colleague at another company said they were only looking for the cheapest and fastest firewall, I would not recommend Palo Alto.

I would rate Palo Alto Networks NG Firewalls a nine out of ten.

Attending an RSA conference provides high value and helps us to see the impact of our organization's cybersecurity purchases annually.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Quality engineer of the 1st category at Modern Expo
Real User
Top 20
Great protection without requiring a special dedicated network team; saves us a lot of time
Pros and Cons
  • "Protection from a single packet and ease of making security rules."
  • "It's not so easy to scale out your security capabilities."

What is our primary use case?

We have two 3000 Series Firewalls placed in our primary location. We have two sites and the secondary site uses the primary site for internet access. All traffic to the secondary location goes through a VPN tunnel. I'm a network administrator. 

What is most valuable?

The value of this solution for me is the protection from a single packet and ease of making security rules. It also doesn't require a special dedicated network team, I'm able to do it myself. It's a time saver for me and now in this pandemic period, users have access from home.  

What needs improvement?

I'd like to see some changes to the licensing policies and, on the technical side, improvement in scalability. It's not so easy to scale out your security capabilities. With the situation in business today, everybody lacks money and if you have to increase your resources and to constantly pay more for that, it becomes a problem. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

It's been 10 years and I don't remember any outages because of a hardware failure or a logical error in configuration. We had problems with servers or switches initially but it works like a charm now. 

What do I think about the scalability of the solution?

Scalability is the main disadvantage of Palo Alto. They call themselves a firewall with router capabilities but it's not a router and it requires a good bandwidth in VPN which could become a problem because you have to scale to really big hardware. We can solve the issue with other solutions, but for me the idea is to have less devices in your environment.
It's all about the hardware.  

How are customer service and technical support?

The support is quite good. A couple of months ago, I sent an email with an issue and we got an answer in 15-20 minutes. In my experience, Palo Alto support is one of the best, maybe the best support available.

Which solution did I use previously and why did I switch?

We previously used Juniper which is currently called Net Screen. I also looked at Sonic Wall. We carried out a proof of concept five years ago and they had to decide whether to go with Palo Alto or another vendor. 

How was the initial setup?

For me, the initial setup is very easy. To get the device running with some capabilities but maybe not all security rules takes about an hour and it's the same for any upgrades. We have around 900 users and one admin person from our organization who deals with any issues. 

What's my experience with pricing, setup cost, and licensing?

Palo Alto is an expensive solution, we currently have a three year contract. I'm not sure what our terms are. People always want cheaper, nobody wants to pay more. In our region, I think if Palo Alto was cheaper, more companies would buy the solution. 

What other advice do I have?

I would absolutely recommend this product, it's expensive but I trust it. There is always room for improvement such as with scalability capabilities in Palo Alto. I know I'm not the only one who thinks this is an issue. It's possible that next time we will try virtualized firewalls, it may be a little cheaper for us. We would consider switching to something else but it would be a big move and quite complicated. Moving to a different vendor is a whole other story.

I rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
M&B at a computer software company with 11-50 employees
Real User
Good protection, easy to install, and reliable
Pros and Cons
  • "The most valuable feature of the solution is the network protection."
  • "The support could be improved. Palo Alto does not have a support team located in Bangladesh, and their support team operates from another location. Therefore, when we raise a ticket, it takes some time for them to respond, which can be problematic for us."

What is our primary use case?

I am a customer of Palo Alto Networks. If any issue arises, I raise a ticket with Palo Alto.

How has it helped my organization?

We are currently using Palo Alto in our national data center, which is a large Tier Three data center. As all communication is now going through APIs, it would be beneficial to improve Palo Alto by adding an API scanner in the future.

What is most valuable?

The most valuable feature of the solution is the network protection.

We decided to use Palo Alto because they are the leader in the market.

Palo Alto does provide a unified platform that natively integrates all security capabilities.

These days, DDoS attacks are becoming more frequent, especially in external data centers. Therefore, we need to enhance the DDoS attack block list and update patches in our national data center.

What needs improvement?

The API scanner could be improved.

The support could be improved. 

Palo Alto does not have a support team located in Bangladesh, and their support team operates from another location. Therefore, when we raise a ticket, it takes some time for them to respond, which can be problematic for us.

For how long have I used the solution?

I have been working with Palo Alto Networks NG Firewalls for seven years.

What do I think about the stability of the solution?

Since we have definitely used Palo Alto Networks NG Firewalls, it's not possible to compare them with any other product.

The stability of Palo Alto Networks NG Firewalls is good.

What do I think about the scalability of the solution?

The current solution is satisfactory, but we require more scalability from Palo Alto.

How are customer service and support?

Technical support is good.

I would rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we did not use another solution.

How was the initial setup?

The initial setup was straightforward, as we prioritize quality over price for our federal work. Our main concern is protection, as we need to safeguard national assets.

What about the implementation team?

I am the consultant.

What was our ROI?

We have observed a positive return on investment because if a DDoS attack were to occur, it would result in a loss of business and other adverse effects.

By using Palo Alto to protect our data, we can prevent such attacks and ensure that our business runs smoothly.

What's my experience with pricing, setup cost, and licensing?

We always aim to reduce the pricing, as it is currently a bit high and needs to be lowered.

Before my organization purchases any product, they must obtain my permission and also conduct an evaluation.

Which other solutions did I evaluate?

From the very beginning, we have been using Palo Alto Networks NG Firewalls, I cannot make a comparison with other firewall solutions.

What other advice do I have?

Palo Alto is the market leader in firewall technology, and we also use their firewall. However, we have been experiencing DDoS attacks and are using Palo Alto to protect against them. 

In some cases, we may need to increase the DDoS block list and update patches through Palo Alto.

As someone who works in the national data center, we always strive to use the very best, not the cheapest.

I would rate Palo Alto Networks NG Firewalls a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of IT Infrastructure at a financial services firm with 1,001-5,000 employees
Real User
Provides a reliable central firewall
Pros and Cons
  • "Identifying applications is very easy with this solution."
  • "The reports it provides are not helpful."

What is our primary use case?

We use this solution as our central firewall, but not as a perimeter firewall. For our perimeter, we use another solution. 

Our organization consists of roughly 2,000 to 3,000 employees. 

What is most valuable?

Identifying applications is very easy with this solution.

What needs improvement?

I don't like the reporting. The reports it provides are not helpful. They should include more executive summaries and other important information — they're too technical.

For how long have I used the solution?

I have been using this solution for three years. 

What do I think about the stability of the solution?

The stability is excellent. 

How are customer service and technical support?

The technical support is good, but not excellent. Their responses can be quite vague and unhelpful at times. 

Which solution did I use previously and why did I switch?

We used to use Checkpoint. We stopped using it because the price was too high. 

How was the initial setup?

Considering our limited amount of experience, the initial setup was easy. Deployment took one month. 

What about the implementation team?

A local reseller team of roughly three to five people implemented it for us — it was a great experience. 

Which other solutions did I evaluate?

We evaluated Palo Alto, Checkpoint, Fortinet, and Cisco Firepower. Overall, it came down to the price — that's why we went with Palo Alto Networks NG Firewalls.

What other advice do I have?

This solution is very particular; it's only suited to specific companies — it's a commercial opportunity. 

Overall, on a scale from one to ten, I would give this solution a rating of eight. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Manager Network Design at MEEZA, Managed IT Services Provider
Real User
Top 5Leaderboard
Provides ease of deployment and helps us maintain a secure network environment
Pros and Cons
  • "The product's most valuable features are the ease of deployment, regularly updated security information, and robust hardware."
  • "Palo Alto's various products need better integration to ensure they work harmoniously."

What is our primary use case?

We use this firewall to segment our network into two parts and control traffic between them, providing a secure and efficient way to manage our network.

What is most valuable?

The product's most valuable features are the ease of deployment, regularly updated security information, and robust hardware.

What needs improvement?

Palo Alto's various products need better integration to ensure they work harmoniously.

For how long have I used the solution?

We have been using Palo Alto Networks NG Firewalls for the past six years.

What do I think about the stability of the solution?

The firewall is very stable; I rate it ten out of ten in terms of stability.

What do I think about the scalability of the solution?

The solution is highly scalable, accommodating around 5,000 users at our site. We plan to increase usage, which is a matter of purchasing new licenses without affecting current operations.

How are customer service and support?

While I have not used technical support service, my team has, and they have found it to be very good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We switched from AWS to Oracle Advanced Analytics because while AWS was easy to use, it was more expensive.

How was the initial setup?

The setup is easy but requires careful planning and expert design to ensure optimal deployment. The process involves planning, reviewing requirements, designing, implementing, and operating the firewall.

What other advice do I have?

Palo Alto NG Firewall effectively prevents threats and helps maintain a secure network environment.

I rate it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Chief of IT security department at a financial services firm with 1,001-5,000 employees
Real User
The DPI ability to understand web applications and build access rules on web application categories are great features
Pros and Cons
  • "We have found the DPI ability to understand web applications and build access rules on web application categories first to be a great feature."
  • "They could improve their support and pricing and maybe integration. It's a little more expensive that Check Point but the quality is better. Integration with firewall endpoints could be better. Palo Alto does have very good malware or antivirus protection. I think they could improve on that front."

What is our primary use case?

We use these firewalls on-premise. We use them as a central gateway for internet security. We also use them for organizing access to the internet from organizations, and security access rules.

What is most valuable?

We have found the DPI ability to understand web applications and build access rules on web application categories first to be a great feature. The firewalls have good integration and good log journals' integration with Qradar. This is how the system produces user logs, how they build, how they structure the logs is stable to integrate with SIEM. For example, Check Point is not so good in this category.

What needs improvement?

They could improve their support and pricing and maybe integration. It's a little more expensive than Check Point but the quality is better. Integration with firewall endpoints could be better. Palo Alto does have very good malware or antivirus protection. I think they could improve on that front.

For how long have I used the solution?

We have been using the Palo Alto Networks Next-Generation Firewalls for about 12 months. We are using the latest version.

What do I think about the stability of the solution?

We have found Palo Alto Networks Next-Generation Firewalls to be a very stable solution and very convenient solution.

What do I think about the scalability of the solution?

We don't have any problems with the performance. It works very good. We have not had any problems. If we compare with Check Point, Check Point is not really good in stability, not for monitoring. That is why we didn't choose Check Point to move to Palo Alto.

How are customer service and technical support?

We are satisfied with Palo Alto's support. We don't need to contact them frequently but when we do it is a good experience.

Which solution did I use previously and why did I switch?

If we compare with Check Point, Check Point is not really good in stability, not for monitoring. That is why we didn't choose Check Point to move to Palo Alto. Compared with Check Point, it's excellent. It's very good. It's even better than Cisco also. So for this kind of usage scenario, it's very good. We don't use it as a regular firewall or perimeter firewall. We use it only as an internet gateway. But for an internet gateway, it's very good.

How was the initial setup?

It was a very straightforward install and we were able to perform it from the Palo Alto books available. It only took one or two days for the installation. No problem with SIEM integrations or with the security policies. It's just worked as expected.

What about the implementation team?

We performed the installation in house from the Palo Alto books available. 

What other advice do I have?

I would give Palo Alto Networks Next-Generation Firewalls a rating of nine on a scale of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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