PRTG Network Monitor Reviews

We use it for network monitoring, mostly. We look at any metrics that the sensors pull back for us, such as availability, performance. We have some custom sensors for service monitoring.

The solution's historical data helps us optimize network performance. We can find issues by looking at historical data and benchmark it against what it should be.

It's given us metrics which we can then pass on to customers, availability statistics and things like that. It's really added value to the services we provide. From that point of view, it has definitely improved things.

It makes our IT department more cost-effective because we can detect failures faster, we can do something about them. We can get early warnings on things that are going to go wrong, be proactive about dealing with them, and have less downtime.

It gives us the needed feedback on our IT infrastructure, such as utilization of disks on a server. We get that information back and are able to act on it.

One of the valuable features is the diversity of metrics available to us to monitor. It's all there, it's all in the box. It's all made very easy, by virtue of it being pre-configured. You point it at the box, pull your credentials in if you need to, and off it goes and does it. A lot of solutions do that, but this just has it all in one box, which is what makes it really good.

The solution’s sensors and remote probes are great, spot on. They keep improving them. It's only a problem from time to time when old sensors get deprecated and you have to replace them with a new one, but other than that it's a very good selection.

The overall feature set is good. It's diverse, it's all there.

I don't think the Desktop app is that great. I don't like it. I would like to see cross-compatibility on different platforms. Also, the window management isn't that great, and the refresh rates aren't that great.

Their roadmap is good and the features that they're releasing are good, but our main ask is around the scalability issue that I've mentioned elsewhere in this review.

If you have enough resources the stability is fine, fairly rock-solid. We're at double the recommended capacity in terms of sensors for our instance, and it's running fine.

Scalability is the only major sticking point for me. There is a recommended number of sensors, which is around 10,000, and we're double that. We're not comfortable putting any more than that, even though the server might be able to handle it. It's already well outside the support boundaries for the solution. 

The only option we have to scale is to buy another core, which would be a separate, stand-alone instance, would not be managed through the same interface, and we would have to be looking in two different places. We love the product, but at the moment that is the main sticking point for us.

There have been no real problems with tech support. We don't really need to go to them, the product takes care of itself. When we have needed them, they have been very responsive and gotten back to us quickly.

We did have system downtown before implementing the solution, but it didn't really influence our decision to get PRTG. We needed a monitoring system anyway, by virtue of the nature of our business.

We would have been using an open-source solution before PRTG but we needed a more feature-rich product to work with, given the number of solutions we were operating.

The initial setup was very easy. There's nothing much to do, honestly. You just install the software on the core server and then you can install remote probes in any private sub-nets that you need and they will speak back to the core. It's very straightforward.

Within about a half an hour of installing it, we had information back.

We did it ourselves.

Subjectively, it probably has saved our organization money, but it would be difficult to quantify it.

We pay for a perpetual license and we have a support fee.

We've had PRTG in place for a number of years, so what we evaluated was in the early days, a lot of open-source solutions: Zabbix, Nagios, Cacti, etc. PRTG is differentiated because it caters to all platforms and endpoints, has features for Windows, and WMI sensors which aren't necessarily available out-of-the-box in the other solutions. That would have been a determining factor.

It will do the job, more than anything I can think of. It will give you really useful monitoring statistics out-of-the-box, and will give you the ability to customize and do things that aren't there by default. It will take care of all your monitoring needs, pretty much, but just be conscious of scale.

I would say PRTG is an eight out of ten. We're very happy with the functionality. Those missing two points come from the scalability issues.

Monitoring of all our disparate sites through a central console is our primary use case.

The historical data provided by the solution helps to optimize network performance because it gives us trends. We can look at what we're using, what our peaks are, what our lows are, to know if we can downsize our links or if we need to scale-up in the future. It gives us really good forecasting.

In addition, with the solution we're proactive now, we're not reactive. We used to wait for the users to call us with an issue. Now we have complete warning thresholds so we can fix issues before they become issues. Our users perceive it as our being able to provide a very high level of service because we're avoiding situations where they suffer downtime. It's definitely made our infrastructure more reliable from a user's perspective.

It also enables our IT department to be more cost-effective because we're not doing as much hands-on monitoring. We're able to let the system monitor things for us so we can focus on other things. We're getting more value out of our techies.

Finally, it provides us with needed feedback on our IT infrastructure. We can look at individual devices or solutions and see if we're getting throughput, and how to utilize the hours. And that informs our buying decisions. It gives us a perspective from every angle.

Speed of deployment is one of the most valuable features. It's really quick to install. You can also scan whole subnets or different networks and it comes back with a full scan of what you've got on your network.

It allows you to do different verticals. There are different ways you can monitor things with custom sensor probes. It's really adaptable to your environment.

The solutions sensors and remote probes are very good, quite thorough.

My overall impression of the solution's feature set is that it's a great product, especially the mobile app. I'm on call and I get push notifications, so it gives me a heads-up before there are any issues that get reported to me by users. It's all good.

The Desktop app is good but it can be really sluggish at times, especially when you're editing different elements. If they could speed up the way you maneuver around different OUs that would be really good. The map creator is quick blocky. It's not very user-friendly.

Also, when doing an auto-discovery, I wish that there were an approval stage. If you pick "full detail scan", it comes back with everything, and then you have to go back and delete them bit by bit. If there were an approval saying, "These are ones that are available," you just go click, click, click and be done. That would be great.

It's rock solid. We've had zero downtime with PRTG.

It's hard for me to talk about its scalability. We've got the basics, the 2,500 sensors, and that's what we use. It's fine. It has grown with our business but we've only grown marginally.

We haven't had to use technical support.

We previously used various open-source options like Nagios. They were quite limited and required specific agents being installed on all the hosts. They were slow to roll out. PRTG was a completely different ballgame. It was click and go. It was great.

The setup was super-easy. It was a simple click-and-go install, give it your basic SNMP strings and your subnet ranges, and away it goes. It took less than an hour from the time I set up the solution until it provided feedback on the IT infrastructure. It's really quick.

I did the deployment myself.

It's hard to answer definitively, but I would say it has saved money because it has avoided system downtime by enabling us to be proactive.

We had previous experience with things like HP OpenView, but it's been many years now. Our experience with it was that it was quite sluggish, very expensive. PRTG seemed to be at a very attractive price point, and its speed and the reviews we'd seen about it were really compelling.

Give the demo a go. You'll find it super-quick and you'll love the benefits of it.

I would rate the solution a ten out of ten. It's super-easy and cost-effective.

We use PRTG as part of a general support platform we offer to our clients. It provides a single pane of glass to monitor network hardware and software and head off critical incidents. 

The network visualization helps us to drill down deeper. 

PRTG could use reporting tools and mobile alert tools. It should be easier to diagnose and respond to problems from a mobile device on the go. 

I have used PRTG Network Monitor for about three years.

I rate PRTG seven out of 10 for stability. It's stable, fast, and accurate.

PRTG has above-average scalability. 

I rate PRTG Network Monitor seven out of 10. 

We are using PRTG Network Monitor for performance monitoring. We use it to
monitor traffic and to identify network issues. In our school, the network is slow, so we use PRTG Network Monitor to capture the network and traffic status, and through it we found out that one of the servers is sending out messages.

PRTG Network Monitor is okay to use, but you need some time to analyze the data, so this could be an area for improvement.

If this solution has the feature of automatically locating or identifying the problematic area, it would be helpful to customers. This is a feature I'd like to see in the next release.

We've been using PRTG Network Monitor for many, many years.

This solution is stable.

PRTG Network Monitor is scalable.

The installation of PRTG Network Monitor was simple and straightforward. It took us two hours to complete, because we needed to locate and identify the rejected data.

We implemented this solution in-house, for a school.

We've used PRTG Network Monitor in-house before, but now we're using it for our consultation service.

The performance of this solution is okay.

We currently have 10 customers we provided PRTG Network Monitor to. We have three engineers in the network team who handle the deployment and maintenance of this solution.

I'm recommending this solution to people who want to start using it.

From what I know, people just need to go to the website and get the license for this solution.

My rating for PRTG Network Monitor is an eight out of ten.

 PRTG Network Monitor is used to monitor our client's network.

The most valuable feature of PRTG Network Monitor is its ease of use.

PRTG Network Monitor can improve by having better integration with devices.

I have used PRTG Network Monitor within the past 12 months.

The price of PRTG Network Monitor is reasonable. 

I rate PRTG Network Monitor a nine out of ten.

RTG Network Monitor is used for monitoring many parts of our network, such as IP telephone system, internet traffic, firewall, and network utilization. Additionally, it can monitor server information, for example, CPU and memory usage.

I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server.

PRTG Network Monitor could improve by having a feature to allow uploading of preset standard network switch configurations and the ability to monitor the SLA configuration, such as uptime for the switches or internet connectivity. This would be very useful.

I have been using PRTG Network Monitor for approximately five years.

The solution is stable.

PRTG Network Monitor is scalable, I can add more network components if I was to need them.

This solution is best fitted for small to medium-sized businesses.

I have not needed to contact technical support.

The initial installation was easy and it took approximately two weeks to cover all the network components.

I can do the implementation of the solution myself.

I rate PRTG Network Monitor an eight out of ten.

We use PRTG Network Monitor for connectivity and communication between devices.

The most valuable feature of this solution is being able to see things graphically.

I would like to see more updates available in this solution.

I have been working with PRTG Network Monitor for five months.

We are using the latest version. We just run the updates.

It's updated often. 

I have not had the need to contact technical support.

We are also using Zabbix.

The initial setup is pretty straightforward. It requires you to enter the IP addresses of what you want to monitor.

The price is pretty comparable.

To others who are interested in using this solution, I would recommend it, it's a decent product.

I would rate PRTG Network Monitor a seven out of ten.

• We run two data centers and are a hosted voice provider. 
• We have an Azure presence. 
• We use PRTG as a monitoring solution to effectively monitor all of our servers, routing infrastructure, and switches. 
• We have some Session Border Controllers, which are effectively Voice Firewalls. We monitor the uptime and availability of those via things like Ping. However, we are also using SNMP sensors. 
• We've written some SQL queries that PRTG is utilizing. 
• We check things, like error logs, through PRTG.
• We are feeding things, like system log messages. 
• We use SNMP Traps.

The scheduling has improved organization, effectively the ability to set maintenance windows where alerts won't go off on an evening. We have an on call router, as many businesses do. In our previous on call solution, we would be inundated with information that would come through outside of working, core business hours, which meant that the on call staff, like myself, were woken up when we didn't need to be. Whereas, with PRTG, it has been great. We can go in, and say "We only care about these core set of criteria outside of this time period." 

If there are upgrades, or things where we know alerts will be generated, we can go in and suppress those. While quite a simple feature, it is comprehensive, and it has a lot of capability to it.

The product is easy to use. The web interface is fantastic. It is very easy to create a user, giving it to someone with little explanation of how to use it. That is its biggest strength. 

It is very colorful. We have used it in quite an open office environment. We have screens on maps that we've made, which is great when customers come in. It gives them a clean visual.

There is a great variety or sensors. We use the custom SNMP sensors quite a lot, where you can import MIB files. The sensors has some cool little tools, as well, which you can use for modifying MIB files and importing them to PRTG. 

It is nice to have one place where all the information is right there in front of us.

The capacity planning is quite good, as you can monitor the CPU increase over time. While it is a manual process, we can go in and correlate it against an increase in user count, etc.

The feature set is very strong compared to other products that I have used. It's great, because it does everything that we need it to do. It's easy to use. It looks great when you present it in an open office environment. If you have it onscreen, it displays the information nicely. The ability to set thresholds against sensors are great. 

The desktop app is terrible. If I had to pick any flaw with the product, that is it. It seems like they haven't updated it. It has been six months since I last used it, and while they may have done something since, it was somewhat clunky. We use 4K resolutions on our laptops, and it didn't work properly. So, we had a few problems with the desktop app.

I would like to see improvements on the desktop app and mobile app. We use the mobile app a bit. However, since we try to keep our data centers really fenced and secure, we don't use it extensively, just in our offices. Some improvements to the desktop application would be great. 

The thing that we do struggle with a bit is in the historic data. If I want look over 30 days, because it averages out onto one graph, you can't zoom in and drill down information. E.g., if we had a problem with something a week ago, I can't really go back in and drill into what that might be, because it has already averaged it out over that time. While I get that this might be for technical reasons, it is still a bit of a limitation.

We run it in a cluster, so we have two that run together. The cluster behind it is sketchy at times. Maybe that might be due to a configuration on our side. 

From the stability point of view, it's 90 percent there.

Now that we have the distributor remote probes, it is pretty strong. The product used to be affected by load. This was because we were exceeding their recommendations. If you follow the recommended hardware guidelines and keep the sensor count to what they recommend, then it is pretty stable.

The remote probe thing is great. We have multiple data centers with multiple regions that we have to monitor. It's nice to know that all we have to do is throw up a remote probe into one of these areas, then have it talk back to the master cluster. We don't have to worry about anything outside of that. We don't have to worry about deploying brand new PRTG servers, as it's a lightweight installer. From there, we can even do an auto scan.

If we do build an entire new data center, we can just install a probe, get it to scan its local subnet, then feed that information back, which is really good.

The solution can 100 percent grow with our business.

The technical support seems to be quick, clever, and has a comprehensive knowledge base online, which is fantastic.

We have never really had a point where we were like, "We want to do this," but PRTG was the limiting factor. If we do ever hit that point, which we do on occasion, the technical support is brilliant. 

You can go to the technical support, and say, "We want to achieve this." For example, we wanted to compare two links in completely different data centers. We wanted a way where could present a graph on the screen that would compare the two and see how they were doing against each other. We didn't know how to do it. We couldn't figure out how to do it, so we approached PRTG. They said, "It's fine. You just want to do a custom sensor and follow these steps." 

If we do ever hit walls, we go to the technical support. To be fair, we rarely seem to hit any walls.

Before PRTG, we used something called MRTG, which was an open source alternative. Previously, it was very clustered, small monitoring systems which were just syslog-based with  big text files. It was alerts generated for just about everything. We had no central way of doing anything, and it got to the point where it was unmanageable. It became a case of needing one solution which could come in and just do everything.

The remote probes are great. We had some base core probes starting up, where they would collapse under the stress and the load. Setting up the remote probes has been great, especially the remote administration aspects of them. 

In the early days, we overloaded it a bit too much. We didn't distribute it out enough and had quite a lot of issues with it clustering, which I don't thing that we have entirely remedied now. However, its installers are quick and the web interface is exceptional. Once you get to that point, there are no problems at all.

We went direct to PRTG to buy it and implemented it ourselves.

It doesn't take long, maybe an hour, to do the setup and start receiving basic feedback on the functionality. Though, trying to get useful information, that can take a lot longer. Sometimes, there is a bit of information overload, which is not PRTG's fault. As users, you are quite eager to go scan everything and see what comes back. To really understand the information, sometimes it can takes months. However, that is not on the software.

It has saved time, because it makes it easier for us to find and identify problems. In the past, we might have gone to four or five different monitoring systems. Whereas, we now just go to one. It is one interface (webpage). We go there and find out everything that we want to know.

We paid quite a good chunk of money for it, but we don't have to pay for anything else (in terms of monitoring).

We bought a license for 4000 sensors.

We looked at the market, and it wasn't PRTG at first, which was just something we found from recommendations from other people along with a carrier that we worked with, a partner of ours, they actually used it. That was what sort of led us to it. They were using it for their end users, showing customers PRTG data files, stating, "We can give you all this information." We were like, "We want to do that as well!" So, we sort of stole it from them. 

We are extensively using its feature set, and there are a load of features in the product that which other solutions don't have.

It is abundantly helpful in bringing all our stuff in-house. Another platfrom that we use is SolarWinds Orion, which is a pure network monitoring tool. PRTG is much more reliable, easier to use, and the information is more clear and concise.

PRTG is great for everyone. It is really broad, and you can use it as intrinsically and technically as you want. At the same time, you can get some nice, clean, concise front-ends. We use it every day. We rely on it heavily and trust it. We have so many people that use it, and I receive very little complaints about it. The only problems we have: The desktop app is not great, and every now and then, we have issues with the clustering. 

PRTG has everything pretty much hammered down. They should keep releasing sensors. They also seem to be producing stuff at quite a good rate.

The product has been great, as it has really brought together all our monitoring.