Director at a consultancy with 1-10 employees
Reseller
Feature rich, useful QoS function, and straightforward installation
Pros and Cons
  • "The valuable features of this solution are the VPN, load balancer, and the QoS for splitting the ISP band."
  • "The reports could improve, they do not seem complete and more information could be added."

What is our primary use case?

I use this solution for a firewall and proxy server.

What is most valuable?

The valuable features of this solution are the VPN, load balancer, and the QoS for splitting the ISP band.

What needs improvement?

The reports could improve, they do not seem complete and more information could be added.

For how long have I used the solution?

I have been using the solution for approximately two years.

Buyer's Guide
Sophos XG
May 2024
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,679 professionals have used our research since 2012.

What do I think about the stability of the solution?

I am very happy with the stability of the solution.

What do I think about the scalability of the solution?

There are currently five people using this solution in my organization.

How are customer service and support?

The technical support is good and they provided me assistance through email.

How was the initial setup?

The initial setup is easy. It takes approximately three hours to install.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution that is priced well and all the features are included.

What other advice do I have?

I would recommend this solution, it is very good.

I rate Sophos XG a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Senior Manager, Information Technology at a university with 201-500 employees
Real User
Top 20
Reliable and easy to install, but the policies should be upgraded
Pros and Cons
  • "It is simple to use."
  • "In the next release, I would like to see improvements to simplify the interface and more policy deployments."

What is our primary use case?

We use this solution as a firewall for everyone to connect to the internet.

We protect ourself and we use it as a VPN to connect to the internal network. 

How has it helped my organization?

It is improved significantly. 

What is most valuable?

It is simple to use.

What needs improvement?

The interface should be changed. It should be more user-friendly.

They should also update the policies and statistics because Fortinet is better, but Sophos could grow.

In the next release, I would like to see improvements to simplify the interface and more policy deployments.

For how long have I used the solution?

It was Cyberoam and we upgraded to Sophos XG. We have been using Cyberoam for more than 10 years and more than one year with Sophos XG.

We were on version 17 and have just upgraded to version 18.

What do I think about the stability of the solution?

It's stable. We have no problem at all with stability or with Sophos XG.

What do I think about the scalability of the solution?

Its high availability is fine, it's good. It's scalable as well.

 We have approximately 500  employees using this solution.

We will continue and increase our usage of this product.

How are customer service and technical support?

We had one issue with Cyberoam, but it was upgraded with Sophos. They helped us, but it takes a bit of time to resolve it but it's fine. 

Which solution did I use previously and why did I switch?

We also use Fortinet FortiGate for large locations. The Fortinet usage is completely different than Sophos. Sophos is simple, but I prefer Fortinet.

How was the initial setup?

It's easy to install. 

It takes the team one hour to launch it.

We have a team of 15 people to deploy and maintain this solution.

What about the implementation team?

We completed the installation ourselves.

What's my experience with pricing, setup cost, and licensing?

We purchased the technical appliances for on-premises.

We have our license for three years.

Which other solutions did I evaluate?

Yes. Fortinet. However the price is much better to Fortinet.

What other advice do I have?

I would recommend Sophos XG to others, but it would depend on their capacity.

I would rate Sophos XG a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Sophos XG
May 2024
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,679 professionals have used our research since 2012.
AdemolaOlamide - PeerSpot reviewer
Business Development Manager at Computer Learning centre
Real User
Secure, highly reliable, and good online support
Pros and Cons
  • "The security of Sophos XG is very good."
  • "Sophos XG could improve by coming out with more innovative feature developments."

What is our primary use case?

Sophos XG is used as a firewall to manage our WiFi connections.

What is most valuable?

The security of Sophos XG is very good.

What needs improvement?

Sophos XG could improve by coming out with more innovative feature developments.

The solution is secure, but security could always be better, they should work on perfecting the security of Sophos XG.

For how long have I used the solution?

I have been using Sophos XG for approximately a few years.

What do I think about the stability of the solution?

I have found Sophos XG to be very stable.

What do I think about the scalability of the solution?

The scalability of Sophos XG is great.

As our business grows we will increase the users using this solution.

How are customer service and support?

I have not connected the technical support from Sophos XG. I have only used online support from websites which was good.

How was the initial setup?

The initial setup is very easy, it took less than one hour.

What about the implementation team?

We used an integrator for the implementation of the solution.

We have two engineers for the deployment and maintenance of Sophos XG.

What's my experience with pricing, setup cost, and licensing?

The price of the Sophos XG is very good. There are not any licensing costs, it is a one-time purchase price.

What other advice do I have?

I would recommend Sophos XG to others. It is a good solution and I am satisfied.

I rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Founder & Chief Operating Officer at a tech services company with 11-50 employees
Real User
Secure, reliable access, with good support that responds promptly
Pros and Cons
  • "It is easy to implement."
  • "It is already secure but it could be better in terms of other breaches that may occur."

What is our primary use case?

We use Sophos XG to provide access to our internal environment, to our infrastructure for our clients.

What is most valuable?

It is easy to implement.

It is very secure, which is why we have chosen it.

What needs improvement?

It is already secure but it could be better in terms of other breaches that may occur.

For how long have I used the solution?

I have been using the latest version of Sophos XG for a few months.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

Sophos XG is scalable.

This solution is being used by approximately 800 to 1,000 people.

How are customer service and technical support?

Technical support is very good. They are very prompt.

Which solution did I use previously and why did I switch?

I have not used any other solutions before using Sophos XG.

How was the initial setup?

The initial setup is straightforward. It is easy to install and it only took a few hours to do.

You only need one person to maintain this solution.

What about the implementation team?

We have an in-house team to install and deploy the solution. We did not use an integrator.

What's my experience with pricing, setup cost, and licensing?

We pay our licensing fees yearly.

I don't think that it is expensive when you compare it with other solutions available on the market.

What other advice do I have?

We have not had any issues with this solution. I would recommend it and my advice is that people should definitely try it out.

I would rate Sophos XG a nine or a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Dipl. Ing. at a tech services company with 11-50 employees
Reseller
Easy to manage and lots of functionality
Pros and Cons
  • "The user interface is very good. It's already quite simple and easy to use."
  • "Recently, I've had a problem with updating things."

What is our primary use case?

The solution is primarily used as a firewall with all the "next Generation" functionality. We sell this solution to our clients.

What is most valuable?

I prefer the solution to other Firewalls as it is very intuitive to manage.  

The product offers a more complete set of security functionality at one price . It differentiates more in objects to protect like web server protection or email protection.

Troubleshooting is easy with XG Firewall because of clear arrangement of troubleshooting features in GUI.  I like the ease of use.

The Base License includes already VPN, network protection and web protection functionality and you have a wireless controller on top. The data stream analysis and security features are built-in; these are the main features we need these days.

The user interface is very good. It's already quite simple and easy to use.

What needs improvement?

Recently, I've had a problem with updating firmware. Updates should be more stable . The last update I did was not successful and ended in a unusable device. Also the support case i opened for it could have been more effective.

I don't use all of the features and therefore it would be difficult to evaluate if anything is missing.

For how long have I used the solution?

I've been dealing with the solution for around 12 months or so. It's been about a year at this point.

What do I think about the stability of the solution?

From the update side, the last update didn't run successfully and this is not good for us as the customer needs this device to access the internet. If this device is failing and it has no connection to the internet  it is a great problem for the customer.

It may be possible to implement a second device in a fail-over cluster and this would avoid such a problem as then if one device fails in the updating process, the other device could be take over, and so it would be not such a great problem. That said, in this scenario, you have to sell two devices. That would be the best way to ensure stability, however.

What do I think about the scalability of the solution?

The scalability of the solution is limited according to sizing. You buy one device with specific performance parameters, which should be equivalent to the customer's needs, and this device is not able to customize to a higher level. If you need to grow, you must buy another device with higher parameters.

In our case, the customers we work with have small setups. They aren't large organizations. Sophos told us about a sizing guide in the future.

How are customer service and technical support?

We are a reseller and  our first and only support case was not very effective. It should not be used as a guideline.

Which solution did I use previously and why did I switch?

We also resell Cisco products.

How was the initial setup?

The initial setup is not overly complex.  The process is straightforward. A company shouldn't run into problems but need a understanding of the device and the functions.

The deployment process depends on the requirements. A good planning is beneficial.

What's my experience with pricing, setup cost, and licensing?

The pricing is good due to the fact that you get so much functionality from one overall solution. The base license covers all features you need to protect against threats from internet. Setting up the device basically is intuitive and there are a lot of help from internet community.

What other advice do I have?

We are a reseller of both Cisco and Sophos.

We're using the latest version of the solution for our clients.

I'd rate the solution at an nine out of ten. We've  been satisfied with the product, however, there is still more they could do in testing updates.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
IT Manager at a engineering company with 201-500 employees
Real User
Reasonably priced, implementation straightforward, but could be more user-friendly
Pros and Cons
  • "The stability of Sophos XG is good, it has good performance."
  • "In the Sophos XG, the SD-WAN has all the rules done separately, such as net policy routing. In the previous version, they were all in a single rule and everything was done that way. The way it is now is difficult for us because we are not used to this newer version. The firewall rules should be easier to configure and create. Everything should be done with a single click."

What is our primary use case?

Sophos XG is used as a network firewall.

What needs improvement?

In the Sophos XG, the SD-WAN has all the rules done separately, such as net policy routing. In the previous version, they were all in a single rule and everything was done that way. The way it is now is difficult for us because we are not used to this newer version. The firewall rules should be easier to configure and create. Everything should be done with a single click.

In the next version, the solution would be more user-friendly overall.

For how long have I used the solution?

I have been using Sophos XG for approximately two years.

What do I think about the stability of the solution?

The stability of Sophos XG is good, it has good performance.

What do I think about the scalability of the solution?

Sophos XG has good scalability.

We have approximately 50 people that use the solution in my company.

We use this solution on a daily basis.

How are customer service and support?

We have contacted the support from Sophos XG but we do not require the support often.

Which solution did I use previously and why did I switch?

We previously used Sophos Cyberoam and we switched to Sophos XG because it was the end of life for the Sophos Cyberoam and the bandwidth was poor.

How was the initial setup?

The initial installation of Sophos XG was not difficult.

What about the implementation team?

We used an integrator to do the implementation of Sophos XG.

We only require one person for the implementation and maintenance of the solution.

What was our ROI?

The solution is very good and we have received a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price of Sophos XG is reasonable. 

What other advice do I have?

I would recommend this solution to others.

I rate Sophos XG a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at REDCO
Reseller
Top 5
Nice interfaces and good configuration
Pros and Cons
  • "The most valuable features are its nice interfaces and configuration. The endpoint is also very good."
  • "Areas for improvement would be the access points and the on-premise version, which is very bad."

What is most valuable?

The most valuable features are its nice interfaces and configuration. The endpoint is also very good.

What needs improvement?

Areas for improvement would be the access points and the on-premise version, which is very bad.

For how long have I used the solution?

I've been using this solution for two years.

How are customer service and support?

The technical support is very, very bad.

What other advice do I have?

Sophos is about three or four years behind FortiGate. I would score this solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Director at Graftronics Pvt Ltd
Reseller
Provides excellent firewall endpoint and email encryption
Pros and Cons
  • "The solution offers a good firewall endpoint and email encryption."
  • "SD-WAN needs to be improved because it often fails at the network security level."

What is our primary use case?

We are resellers of Sophos XG and I'm the company's managing director. 

What is most valuable?

I like the firewall endpoint and email encryption that Sophos XG provides.

What needs improvement?

As with solutions like Palo Alto and other firewalls, the SD-WAN needs to be rigorously and aggressively improved because when we provide this solution to our customers, it often fails at the network security level. 

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

The stability of this product is good, we've never had any complaints from our customers. 

What do I think about the scalability of the solution?

The scalability is fine. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs for this product are reasonable. 

What other advice do I have?

I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
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Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.