We use the solution for general life cycle management, account provisioning and six petition processes, the regular IGA stuff.
I feel the provisioning to be done well. The model offered is very good and customizable.
The interfaces need to be revamped. They are too antiquated. This is the biggest issue I can think of.
I rate the support as a solid C. Of primary concern is that there are not too many people employed nowadays with the requisite support knowledge. Since we are talking about an increasingly antiquated product, it is likely neither easy, nor desirable, to train support staff with the requisite knowledge. The support at the moment is not very efficient.
It would be nice to see a size version of the solution, a cloud version.
The solution is not the best or the fastest available.
The solution is rather stable, but not remarkably so, as there are certain persistent bugs which tend to be present from one version to the next.
The initial setup is rather complex. While they've made efforts to improve this and there's a separate version that comes with a pre-package model, the process remains, nevertheless, complex.
We have been using Symantec Identity Governance and Administration for 10 years.
The solution is rather, but not remarkably, stable, as it is plagued by a number of bugs which persist from one version to the next.
The solution is easy to scale. It requires a certain amount of configuration which surpasses the norm, but it takes a rather nice load.
The support could be greatly improved. As the solution is becoming increasingly antiquated, there does not seem to be a capability or a desire to provide support staff with the adequate knowledge. It is inefficient. This is why I rate it a C.
In spite of the efforts that have been made to improve the initial setup process, and the inclusion of a separate version that comes with a pre-package model, I still find it to be rather complex.
I used to work for the vendor and this is how I acquainted myself with the deployment process.
While the deployment does not entail specific maintenance, it does a certain amount of data maintenance, as is required of any product. One must monitor his processes and ensure that everything is running smoothly. While this will, obviously, depend on the number of integrations one has, it is no different in this respect than that of a regular application, the only difference being the tendency to be more critical to the general infrastructure.
We have four or five people responsible for the maintenance.
I do not recall the approximate prices or licensing models, although I do so that it was priced per user number. As there were certain drastic cutoffs depending on the volumes, the values had much variance.
I am not certain of the number of users who are making use of the solution in our organization, although I believe there to be four or five when it comes to my European colleagues. Globally, there are probably more.
I would recommend this solution to others, since it gets the job done. While it may not be the best or the fastest solution, it is a work machine, so it is good enough.
I rate Symantec Identity Governance and Administration as a seven out of ten.
Need a strategic plan for implementing service tools, looking around the corners that will provide maximum benefit to your environment. Sometime you may need multiple services to operate your requirement. I, personally would recommend to opt for the best one that would provide the most. This way, it's easier to maintain and manage.