We performed a comparison between ForgeRock and Symantec Identity Governance and Administration based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The administrative features and SoD are valuable."
"User-friendly solution."
"The most valuable feature is the automatic provisioning and reconciliation of things like the Active Directory groups and memberships."
"Omada Identity Suite has a very powerful workflow engine. It is used for requesting access for approval to everything that's around Access Management and for re-certification purposes."
"The most valuable feature in Omada is the governance. We work with other products and other product vendors, but the sweet spot in the market for Omada is where things are heavy on governance."
"The support for the validity of the resources is valuable. The tool allows resource assignments within a validity period so that the managers do not have to remember to revoke the access once the work is done."
"It scales in terms of numbers and types of identities. It can govern the on-premise applications as well as the cloud applications. So, it can manage hybrid environments with all types of identities and various load amounts."
"Surveying is a valuable feature because it allows us to import data and see who has access to what data, for example."
"Easy to customize and adaptable to any environment."
"I like the intelligent authentication feature."
"ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"The product is easy to set up."
"The most valuable features of ForgeRock are social login and data protection."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"Word mining and risk campaigns are the most valuable features of this solution."
"Using the implementation guide, I was able to implement the solution with ease."
"What I found most valuable in Symantec Identity Governance and Administration is its simple GUI. It's also easy to deploy compared to other products. With other products, you have to install the Windows version inside the Windows machine on all units, but with Symantec Identity Governance and Administration, it can work offline, so the solution is a little bit easier than other systems."
"Automated provisioning removes manual labor and manual provisioning."
"I've used it to manage users, create and update, delete users, change passwords, and assign and change rules."
"It has improved our user management. It is definitely streamlined."
"The most valuable features are role-based access and identity provisioning, which allow a single point of user access to multiple places."
"I like that it is easy to diagnose. It has a version of a virtual appliance so we can download it, run it, configure it, and it would take about 10 to 15 minutes to configure the cluster or so."
"When the re-certification process is launched that makes Omada very slow. There are performance issues in the current version."
"The Omada support response time has room for improvement."
"When you do a recalculation of an identity, it's hard to understand what was incorrect before you started the recalculation, and which values are actually updated... all you see are all the new fields that are provisioned, instead of seeing only the fields that are changed."
"The reporting on the warehouse data and the import process both have room for improvement."
"The comprehensiveness of Omada's out-of-the-box connectors for the applications we use could be better. We are getting a new HR system called Cornerstone for which they do not have an out-of-the-box connector, so we have to take the REST connector and play around with it."
"Omada Identity has two main issues that need to be solved or improved the most. One is its setup or installation process because it's complex and cumbersome. I'm talking about the process for on-premises deployment because I've never tried the cloud version of Omada Identity. Setting up the cloud version should be much easier. The second area for improvement in Omada Identity is that it's piggybacking on Microsoft's complex way of having all kinds of add-ons, extensions, or setups, whether small or large, such as the new SQL Server, and it's cumbersome to make sure that everything works. Omada Identity is a complex solution and could still be improved."
"The solution should be made more agile for customers to own or configure."
"I would like to search on date fields, which is not possible now."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"The solution's documentation is not very good, and they do not give more details."
"The solution's deployment should be made easier."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"The identity management model needs a bit of improvement."
"They should improve the solution by include reporting."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"The product's technical support could be better."
"Symantec is only on-premises, not on the cloud."
"It has a large footprint which you'd expect to be much, much smaller. Just to run basic services, we have 10 different servers. Also, if it were easier to manage, that'd be useful."
"They should easier and better integration with other software."
"The Identity tool needs to do more kinds of reporting for audit purposes. It doesn't really track any of the metrics that are useful to us, at this point."
"The product works slowly while accessing cloud-native solutions."
"The development process to create this connector is not as easy as I would like."
"The drawback with the CA Identity Manager is they don't have a connector to HR systems like SAP, or PeopleSoft, or Workday. That's a major drawback with the CA Identity Manager. For that we have to do lots of custom quoting to get data from HR systems. And if they could connect it to GRC systems, that's good to have in an identity product."
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ForgeRock is ranked 6th in Identity Management (IM) with 27 reviews while Symantec Identity Governance and Administration is ranked 20th in Identity Management (IM) with 65 reviews. ForgeRock is rated 8.0, while Symantec Identity Governance and Administration is rated 7.6. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Symantec Identity Governance and Administration writes "Works well on-premises and has partial capabilities but lacks many feaures". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas Symantec Identity Governance and Administration is most compared with SailPoint IdentityIQ, AlertEnterprise Enterprise Guardian, SAP Identity Management, Microsoft Identity Manager and Cisco ISE (Identity Services Engine). See our ForgeRock vs. Symantec Identity Governance and Administration report.
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