Trend Micro Deep Security Reviews

It is lightweight and provides a multi-platform for the client. It combines host intrusion prevention and provides AV, file monitoring, log collection, etc. in a single agent.

There are a good signature set and a high rate of detection.

It is one of the best client protection available for cloud computing.

I have used this product for three years.

Installation and operations may have issues on some machines owing to their configuration of the network cards as the product is a DPI driver. The typical client-server issues exist as with any other product.

The setup is simple as the agent provides a feature called as the Recommendation Scan. This scans the profiles of the host computer and provides recommendations on the appropriate signature and the policies to apply.

The installation of the agents, subsequent patching of the agents, etc. can be automated, thereby reducing the management overhead.

We evaluated McAfee and Symantec.

If you are looking for an all-rounder for endpoint protection, then don't look any further than TM Deep Security.

The most valuable feature for us is that it's agentless, meaning we can implement it without having to protect every guest at a guest-by-guest level. That's huge for us.

Everything on our ESXi host is protected and we don't have to worry about pushing an anti-virus to individual guests. All we have to do is activate Deep Security in the console and we're set.

There's a little room for improvement as far as being more concise with the error messages. It's a small thing, and maybe that's coming in a newer version. Better notifications would be nice, such as error messages that a particular ESXi host is not protected properly.

If there's a problem, you have to drill down manually. You have to click and click and click to see what the message is. It would be nice to have a more transparent meaning instead of having to click so much to get to different levels.

I've used it for six months.

We did have one issue where the signature files we received were not valid files. It caused the host to continuously try to scan, causing a performance issue. We had it resolved within a couple of hours by powering up our Deep Security appliances until we got the proper update. Then we were able to move on.

Mike Horton is our account rep. He and technical support work as a team. We all work well together.

Technical support is where Trend Micro really shines. They're not a big group, which is great because you feel like you're not just a customer, but also a partner in the product. You really feel like they're interested in making sure you know how to work the product to its full potential.

Be involved with the installation so that you really get a feel for what the product's doing. If they provide any support or any training, definitely attend that. It is an intuitive product but there's a lot of moving parts. You're doing virus scanning so you definitely want to make sure you understand what you're doing because if you do have an issue, it’s very important piece of your infrastructure to make sure you're protecting your server.

I primarily use the solution for web security and port encryption. It helps protect endpoints. 

The solution offers advanced options for endpoint security. There is predictive machine learning and AI monitoring. 

The endpoint protection is very good at that level. 

It helps protect us from hackers. We're able to add locks on data to protect everything. 

There's useful monitoring on offer.

The logs are quite helpful. 

It easily increases the performance of the servers. It doesn't take a lot of performance away from the server itself. 

It is scalable.

The solution is stable and reliable. 

We'd like to have more application control. It would help us block things more strategically. 

Support could be faster. 

I've used the solution for a while. 

This is a stable solution. There are no bugs or glitches. It doesn't crash or freeze. 

The solution is scalable. You can expand usage as needed. You just need to buy more licenses. 

We have more than 60 users on the product. 

Technical support typically responds within one hour. They are responsive. Of course, we'd always like faster responses when we are facing issues. 

The initial setup is installed locally. It can be a bit complicated as we have to do it on-premises and we need to gain console access.

We can pay for the license on a yearly basis. If you want to do financing, you can go month by month.

I'd recommend the solution to other companies. If a company has a critical or high-availability server, this is a good product. It's also great for endpoints. It's great for companies with critical services. 

I would rate the solution nine out of ten. We've been happy with how it has been working so far. 

We primarily use the solution for security purposes. 

I cannot speak to any specific feature that has wowed me. 

It serves its purpose and works well.

The initial setup is easy. 

The stability of the product has been good over the last 12 months. 

We have found that the solution scales well.

The cost is very high. it would be ideal if they would work on the pricing.

Technical support could be much better.

The product should be able to host a vulnerability scanner. Right now, we need to pay extra. It would be ideal if they could do a vulnerability scan of my endpoints. 

I've been using the solution for 12 months or so. It's been about a year. 

The stability has been very good in the year that we have used it. I haven't found any issues. There are no bugs or glitches. It doesn't crash or freeze.  It's reliable.

The scalability is very good. If a company needs to expand its usage, it can do so. 

Technical support has been below expectations. They don't seem to be as helpful or responsive as we need them to be. 

The price of the product is high. It's expensive. 

I'd rate the solution at a seven out of ten. It's been an okay solution, however, there still needs to be more done in certain areas. 

We use this solution for protection from ransomware. 

We use artificial intelligence in the Trend Micro engine for deep security inspection. It allows us to analyze the data and threats.

It's easy to use and the interface is simple.

The biggest drawback with Trend Micro is even when it is connected to the server, it will show as offline.

Another issue is, if I want to suggest this solution to a customer, we won't get the pricing immediately, which is a major problem.

I would like to see cloud-based integration.

I have been using this solution for four years.

It's a stable product.

It's a scalable solution. We have installed 10 to 15 customers.

We have contacted technical support, and they are very good.

We provide OfficeScan, OfficeScan XG, Apex models, and Worry-Free Business.

The installation is the same as in Symantec. We have not installed the cloud-based version of Trend Micro. We have installed the on-premises version and it is easy to do.

To deploy the server, it will take 15 minutes and only five minutes to deploy each client.

We would recommend this solution to others who are interested in using it.

I would rate Trend Micro Deep Security a seven out of ten.

Deep Security is a really innovative security solution in the world of software-defined data centers and in the NSX space. It makes controls available to consultants and security architects in the new, software-defined datacenter and traversing up into the cloud. It's optimized to support security for virtual desktop infrastructures.

It's not a well-recognized solution and there's not much buzz around it in the marketplace. When I speak with an auditor about what Trend Micro is doing to cover my compliance footprint, it's not well-understood. That's where the challenge lies.

There were some initial challenges with it, those in my experience have all been worked out, and it's a very stable solution now. We're working on taking it out, we do a lot of consulting in an NSX space, with software-defined networking, and we're taking Trend Micro out to all of our customers.

It works in relatively small scenarios, and up to the biggest scenario that I can imagine.

Never had an issue with Trend Micro support. It's fantastic.

It's in a complex technological space, typically proposed into NSX or cross-hybrid cloud scenario. There are a lot of moving parts and it's a challenging space to implement technologies and controls, but I think Trend Micro does it well.

The important thing that I would encourage people to look at with Deep Security is how it plays with Endpoint, how it plays with your particular software-defined data center or hybrid cloud, and make sure that you understand where the capabilities are available to you. Because for most people it's surprising that Trend Micro can do all the things that it can.

The modules that are included with it will help us displace the local anti-virus that we're currently using today.

There are a couple of areas for improvement. It needs better support for Mac, and there are some challenges in its implementation.

Unfortunately, the relationship with VMware that Trend Micro has, prohibits us from continuing our use of the non agent-based solution as NSX is now required to go forward from version 5.5 to version 6. NSX has now become a necessity to go with agent-based, so we're moving to an agent-based solution on the VDI's and our server-based as well.

We've used it for four years.

There's an ongoing, continuing education process that needs to be in-sync with your Trend Micro staff. It's not a total set-it-and-forget-it type of solution. You need to continually manage and maintain it.

We're experiencing some instability, but my understanding from VMware and Trend Micro is that there's a relationship being built. They're pursuing a strategy to come up with perhaps a light version of NSX.

We've had no issues with scalability.

I was involved in the setup from a managerial perspective. I contracted with Trend Micro support to provide us with implementation support.

We've looked at McAfee, Kaspersky, and Symantec.

My team specifically looks at what's there on a regular basis. We work closely with the security team to be sure that we are making a good, conscious choice on an annual basis.

It's important that you get a baseline of training, then partner with Trend Micro, whether it's an engineer pre-sales or an engineer that's implemented the product before. Be certain that your staff have the steering wheel and Trend Micro are the ones helping you navigate through the solution.

Trend Micro makes up part of our overall security solution.

This product offers good protection against many types of malware.

The most valuable feature is the virtual patching. It means that you don't have to patch applications manually, such as the monthly updates that are released from Microsoft.

Application integration is good. For example, there is a specific module for SAP.

They need to build in a central console because central integration is not very good right now. I have four locations and I need to log in to each location's portal to look at it. That is a very big job and I would like to have a consolidated report for all of them.

We would like to see the advanced threat protection (ATP) built-in, without having to use another product.

I have been working with Trend Micro Deep Security for three years.

I have never had an issue with stability. Some of my colleagues have had problems but technical support dealt with them quickly.

My colleagues were able to receive support for issues quickly. I would rate the support a nine out of ten.

I also have experience with McAfee and one of the nice features it has is a central portal, where different locations are integrated and I can do everything from one place.

The initial setup is not at all complex. Anybody can do the implementation. The length of time required for deployment depends on how many systems are being integrated.

This is a product that I definitely recommend.

I would rate this solution a nine out of ten.