Senior Presales Engineer at a comms service provider with 1,001-5,000 employees
Real User
Plenty documentation online, scalable, and stable
Pros and Cons
  • "The solution is stable."
  • "The solution could improve by having a feature to backup iSeries workloads."

What is our primary use case?

Veritas NetBackup is used for backing up data.

What needs improvement?

The solution could improve by having a feature to backup iSeries workloads.

For how long have I used the solution?

I used Veritas NetBackup within 12 months.

What do I think about the stability of the solution?

The solution is stable.

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What do I think about the scalability of the solution?

You have two agents, one on the server-side and the other on the client side. For the server-side, the product is licensed using Front-End Terabytes. You must buy more Front-End Terabytes licenses for the server to scale, allowing a higher quantity of backup data. On the client side, it is easy to scale, you can add all clients as you wish. Using Windows Server or Linux Server, if you want to back up databases, such as Oracle SQL Server, or if you want to back up applications, such as SAP or Exchange, it can be done.

How are customer service and support?

Veritas NetBackup has a lot of documentation on the web, in the public domain, it is easy. If you like to read a lot of documents, there is a lot of information available. You have the documents, guides, manuals, that are detailed for all kinds of products, for all kinds of clients and agents. When you need to reach technical support, that means your issue is very hard and documentation has no solution.

How was the initial setup?

In my experience, the Veritas NetBackup installation is hard. However, when it is running in operation, it works with no issues or problems. There are some challenges here in Chile and the whole implementation process can take 60 to 75 days.

What other advice do I have?

At the company where I currently work, Veritas NetBackup is our corporate solution an
when my customers ask for a backup solution, my first option is Veritas NetBackup.

I recommend this solution to others.

I rate Veritas NetBackup a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
System Engineer with 1-10 employees
Real User
Short-term recovery options help our clients easily get lost data back into production
Pros and Cons
  • "We are quite satisfied with the performance and reliability of the NetBackup product. When it comes to specific features, the most valuable is the Instant Recovery feature, which we call "short-term IR". Instant Recovery allows users to spin up backup images and bring back any VM instantly."
  • "Veritas NetBackup has been in the backup and recovery market for quite a long time, but somehow, from my own observations and from feedback from end users, its user interface is lagging behind other comparable solutions such as Veeam."

What is our primary use case?

We are an IT company that provides solutions to end users. Most of our end users come from the banking sector, the government sector, and other government-linked companies. When I say that we use Veritas NetBackup, I don't mean to say that we use it internally, but rather that we propose it and use it in solutions that we offer to clients.

Most of our clients use Veritas NetBackup to protect their highly critical workloads, which are often situated in virtual machines with Hyper-V or VMware. The primary workloads are databases ranging from Exchange, Oracle, MS SQL, and IBM Db2. And then it goes on to the application sites such as with SharePoint, NFS data, and all those things. Our users require this type of workload data protection on a full-time basis.

For backups, we use Veritas NetBackup and Veeam, and for virtualization we mostly use VMware. This covers our environment for all disaster recovery and replication scenarios. At times, we also rely on the default replication tools from either Veeam or VMware.

About 70% of our customers come from government agencies, and there are regulations from the Malaysian government that don't allow any data to be transferred to the public cloud. However, that doesn't stop the cloud backup initiatives in Malaysia because the regulation only states that it's not allowed when it goes to a cloud of which they don't know the location. Thus, many of the backup vendors work with local cloud providers to enable cloud backups.

What is most valuable?

We are quite satisfied with the performance and reliability of the NetBackup product. When it comes to specific features, the most valuable is the Instant Recovery feature, which we call "short-term IR". Instant Recovery allows users to spin up backup images and bring back any VM instantly.

It is called a short-term recovery option because once the backup image has been spun up, the end user can extract whatever data is needed from the image and bring it back into production. This is definitely the most-valued feature for our customers.

What needs improvement?

Veritas NetBackup has been in the backup and recovery market for quite a long time, but somehow, from my own observations and from feedback from end users, its user interface is lagging behind other comparable solutions such as Veeam.

Our end users are more accustomed to better user interfaces and NetBackup still has a way to go in this regard. The features are great, but the user interface needs improvement, especially when you're looking at the web-based user interface. Most of the operations in NetBackup must be done using their base client user interface, and the feedback from our end users is that it isn't the most user-friendly interface.

Another area where we hope to see improvements is on the integration side. Nowadays, people aren't just looking at strictly backups and recovery features alone. They're now expecting more integration features along the lines of enhanced visibility, dashboard integrations, AI integrations, and so on. The users desire these integrations so that they can make the whole process of backup and recovery less complex, without having to perform any level of scripting.

For how long have I used the solution?

We've been using Veritas NetBackup for almost 12 years. 

What do I think about the stability of the solution?

I believe NetBackup is very stable. The only drawback is the subpar operation of the user interface, but apart from that we are very happy with the stability and reliability of the product.

What do I think about the scalability of the solution?

It's quite easy to scale. For every additional workload that you want to protect, you just add it on top of your server as needed. So it's easy to understand how to scale it, and it's easy to actually do so.

How are customer service and technical support?

I think their technical support is very good. Everything from their level 1 support up to their engineering support is on point.

How was the initial setup?

The complexity of the initial setup largely depends on the client's infrastructure. If they want to protect VMware workloads, then it's quite straightforward because we just integrate it directly with their workloads. In this case, the implementation is simple.

However, if we are required to protect SAP HANA or some Oracle cluster, for instance, that requires a lot more work. It's much more complicated because it's not based on a user interface, and we need to have a high level of perspective and understanding. So, ultimately, it depends on what needs to be protected.

What about the implementation team?

At our company we normally provide end-to-end solutions in terms of the product, for better product absorption. So we'll start early by going to the customer, preaching the positives about the product and the technology, talking about how it will solve their problems, and how it will protect their data. And then from there, our team provides installation and configuration services, as well as after-sales service comprising support and warranties.

What's my experience with pricing, setup cost, and licensing?

When you compare NetBackup's software licensing system with Veeam's, which is simpler and based on instances (or how many physical machines or virtual machines you want to protect), NetBackup isn't that competitive for smaller scale companies. However, if you're running many large workloads, then NetBackup may be the better option.

What other advice do I have?

About seven or eight years back, Veritas and Commvault were considered the de facto leaders in the backup landscape. During that time, there were no major alternatives such as Veeam, and many customers relied solely on Veritas and were loyal to the product.

But nowadays, new customers have options, especially when it comes to smaller scale backup solutions for the small-medium type of companies. With us, we now see a multitude of different clients, from small companies to the enterprise.

The average company that is using multiple virtualization platforms, or physical platforms running Unix systems, will typically go with Veritas NetBackup rather than Veeam because Veeam is still in its infancy period when it comes to supporting these kinds of platforms. However, it does depend on the environment. Some of the smaller clients that we see will only have 4-5 VMs, and in that situation NetBackup typically won't be a good match because it's oriented towards a more sophisticated environment, especially concerning licensing.

When we do pre-sales with our customers, we tell them that they need to have back-to-back support from their executives, and we always teach them to allocate their reports to the OPEX budget, because they will need to have at least the latest supported version at all times running alongside their production servers. Unfortunately, somehow, there are always one or two customers who are still using unsupported machines.

I would rate Veritas NetBackup an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Veritas NetBackup
May 2024
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,127 professionals have used our research since 2012.
Azleen Ismail - PeerSpot reviewer
Presales Consultant at Progenet Innovations Sdn Bhd
Reseller
Top 5Leaderboard
Fully integrates with the other products
Pros and Cons
  • "The tool provides recovery. The support for their legacy software is very good."

    How has it helped my organization?

    The tool fully integrates with the other products.

    What is most valuable?

    The tool provides recovery. The support for their legacy software is very good.

    What needs improvement?

    The pricing could be improved.

    For how long have I used the solution?

    I have been using Veritas NetBackup for five years.

    What do I think about the stability of the solution?

    The product is stable.

    What do I think about the scalability of the solution?

    The tool is easy to scale.

    How are customer service and support?

    We need to wait until the other support center is open. We have to stay outside the working hours to get a support.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup is straightforward and requires two engineers to support it. 

    What was our ROI?

    We have achieved 60% ROI.

    What other advice do I have?

    One should find a stable backup solution within budget.

    Overall, I rate the solution a seven or eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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    PeerSpot user
    PeerSpot user
    Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
    Real User
    Top 10
    The good integration in a heterogeneous environment and protection against malware
    Pros and Cons
    • "Our customers who have faced ransomware attacks were able to recover their data in less than one day without any stress. Veritas is ransomware resilient and because of its implementation, it is not dependent on the operating system to work."
    • "Like the other enterprise solutions, Veritas NetBackup isn't easy to implement. It's a little bit hard compared to other solutions like Data Protector for HPE. You have to struggle to learn a lot of features that Veritas NetBackup offers to customers."

    What is our primary use case?

    We are a solution provider company and we have several support contracts with our customers. We try to select the best solution for each. In smaller environments, we prefer using Veeam Backup. For our larger enterprise customers, we use Veritas NetBackup. This solution is very stable and flexible for experts who wants a feature full backup solution.

    Veritas NetBackup is implemented as a primary tool in the organization for making backup a huge landscape of Aix, Unix, Virtualization, and Windows machines. This includes Oracle, DB2, and SQL Database, and etc.
    We mainly looked at a trusted long-timer in the market to be able to invest to ensure the solution is proven to be trusted.

    How has it helped my organization?

    In my view, it's been a reliable backup solution for all of our enterprise customers. Our maintenance cost has been reduced and we were able to have more time to service more customers.

    As one of the best data backup and recovery solution worldwide, NetBackup gives enterprise IT a flexible and powerful way to ensure the integrity and availability of their data from the edge to the core to the cloud.

    The main feature Includes:

    Flexible Deployment: Support for any workload, any cloud, any architecture at any scale.

    Operational Simplicity: Orchestrate and automate discovery, protection, and recovery.

    Enterprise-Grade Resiliency: Ensure recovery of business-critical data with near-zero RPO and RTO.

    What is most valuable?

    Veritas integrates well with the cloud, all databases, all operating systems, all hardware, and all software. Veritas also has solid malware and ransomware protection features. From time to time, we face a new kind of attack, and Veritas has always proven to be the best protection solution for some of my customers. Our customers who have faced ransomware attacks were able to recover their data in less than one day without any stress. Veritas is ransomware resilient and because of its implementation, it is not dependent on the operating system to work. Most of the functions of the Veritas software are isolated from the operating system and it's not dependent on the operating systems involved. This is very important. When some of our operating systems are infected by a virus, Veritas still works perfectly and protects our data. This feature is very well implemented in Veritas NetBackup.

    Main features of Veritas NetBackup are:
    Log management and truncation.
    Third-party integrations.
    Hypervisor aware.
    Physical and virtual protection.
    Cloud system security.
    API integration.
    Database consistency preservation.
    Integrated appliance.

    What needs improvement?

    Like the other enterprise solutions, Veritas NetBackup isn't easy to implement. It's a little bit hard compared to other solutions like Data Protector for HPE. You have to struggle to learn a lot of features that Veritas NetBackup offers to customers. I don't think it's impossible to simplify this solution. Some solutions like backup solutions are mandatory solutions and they are inherently complicated because you have to integrate them with other services. We have a lot of services and each service has its own conditions. After several years, every engineer can learn most features of this solution and in some companies, they could use support from the source company. As such, I think it's not challenging for all customers. 

    For how long have I used the solution?

    I have been using this Backup solution for more than 15 years.

    What's my experience with pricing, setup cost, and licensing?

    In Veritas, I'm hoping for a better price. Veritas NetBackup is very expensive, and I think price is the main reason which some customers don't want to use this solution. 

    Which other solutions did I evaluate?

    When evaluating and choosing a solution, it depends on the situation. We choose the best solution for our customers, so it's hard to say if I would recommend Veritas over Veeam. In many ways, Veritas is a unique product. It has advantages when you want to transfer your data over SAN. SAN backup solutions are very important in some environments. Where window time is very limited for them and a huge amount of data needs to be transferred in less than five or six hours a day, we have to use a SAN backup feature. In this area, Veeam is not good compared to Veritas NetBackup. When you want to use this feature, you have to share the mainline of your storage with Veeam Backup, and many customers refuse to adopt this method of SAN backup. Many customers don't want to compromise their source of data, so they prefer Veritas' SAN backup in this area. I think it's one of the best, like IBM TSM.

    What other advice do I have?

    I would rate Veritas NetBackup nine out of 10. I can't find any problems. I think it is the best. I think it's perfect.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
    PeerSpot user
    Sr. System Architect at a tech services company with 201-500 employees
    Real User
    Easy to navigate, Heterogeneous platform support, works well for Oracle
    Pros and Cons
    • "It supports multiple, heterogeneous platforms."
    • "The deployment time is longer than it is with other products."

    What is our primary use case?

    We are a solution provider and Veritas NetBackup is one of the backup and recovery solutions that we implement for our customers.

    What is most valuable?

    This is a product that I recommend for enterprise environments with mixed servers.

    It supports Unix, Linux, Solaris, and AIX servers very well. It supports multiple, heterogeneous platforms.

    This is a good product for backing up Oracle databases.

    The interface is very easy to navigate. I could step away from the product and not use it for two years, then return and find that I can easily navigate all of the features.

    What needs improvement?

    The deployment time is longer than it is with other products.

    For how long have I used the solution?

    I have been using Veritas NetBackup since 1998.

    What do I think about the stability of the solution?

    This is a very stable product.

    What do I think about the scalability of the solution?

    This is a scalable product and it is the one that I recommend for large environments. I like the combination of Veritas and Data Domain.

    In my new company, where I am now, I have three or four customers who are using this product.

    How are customer service and technical support?

    The technical support from Veritas is good.

    Which solution did I use previously and why did I switch?

    I have experience with several backup and recovery solutions, including products by Veritas, Commvault, and Veeam.

    How was the initial setup?

    Installing Veritas is okay and I find it easy. It can be deployed by one engineer.

    Deploying Veritas will take longer than other products, such as Veeam. The length of time it takes depends on how big the environment is, and how many servers there are.

    What's my experience with pricing, setup cost, and licensing?

    The licensing fees are expensive. It is a capacity-based license that is billed on a yearly basis. I renew it every year.

    What other advice do I have?

    I know this product well and it is very good. I definitely recommend it for others if they have a very heterogeneous environment. This is not a product for smaller customers. I have other recommendations, such as Backup Exec, which is very cheap and good for SMB-level customers.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Senior IT Infrastructure Analyst at a energy/utilities company with 1,001-5,000 employees
    Real User
    Easy to use, reasonably priced, and scales well
    Pros and Cons
    • "It is very easy to back up and recover files compared to other products."
    • "Technical support is somewhat slow and is in need of improvement."

    What is our primary use case?

    We are using NetBackup for our file server. It is not being employed by end-users for their backups. Rather, it is being used for infrastructure.

    What is most valuable?

    The most valuable feature is the ease of use. It is very easy to back up and recover files compared to other products.

    What needs improvement?

    Technical support is somewhat slow and is in need of improvement.

    For how long have I used the solution?

    We have been using Veritas NetBackup for the past ten years.

    What do I think about the stability of the solution?

    I can say that NetBackup is 95% stable. There are positives and negatives, with 5% here or there.

    What do I think about the scalability of the solution?

    From a scalability point of view, it is fantastic. It is even possible to scale up in the newest version of this technology.

    How are customer service and technical support?

    The technical support has had a major impact on us. Sometimes, they do not support us properly. Support is available, but it is not immediate.

    Our last problem was approximately one year ago. They were slow to respond so I continued to research the problem, found the solution, and implemented it myself.

    Since my last contact with them was about a year ago, I don't know if things have improved or not. These days, I am more familiar with the product and don't need any support.

    Which solution did I use previously and why did I switch?

    We are also using Veeam, although it is for a different scenario. Veeam is what we are using for virtual server backup, whereas we are using NetBackup for physical servers.

    How was the initial setup?

    The initial setup is straightforward.

    What's my experience with pricing, setup cost, and licensing?

    Price-wise, most of the backup products are similarly priced, and NetBackup is the same. There is perhaps a 10% difference in price between solutions.

    What other advice do I have?

    I received the most recent version one week ago, and it seems that they have covered all of the loopholes. This is a very competitive product because all of the latest features and technology is in there.

    Product-wise, this is a good one and I recommend it.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Architecte Backup at a comms service provider with 10,001+ employees
    Real User
    Stable, scalable solution with good customer support
    Pros and Cons
    • "It is important, when we chose a solution, that the customer service/technical support team could help us when we needed it, but the support was good."
    • "I do not really like NetBackup as it is coming from a mix of other software packages."

    What needs improvement?

    The security of the solution can be improved to include a secure backup feature with full encryption capabilities.

    For how long have I used the solution?

    I have been using the solution for about one or two years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    How are customer service and technical support?

    It is important, when we chose a solution, that the customer service/technical support team could help us when we needed it, but the support was good.

    Which solution did I use previously and why did I switch?

    I previously used Dell EMC Avamar and NetWorker.

    How was the initial setup?

    The initial setup and deployment can be done in one day and one night.

    What about the implementation team?

    The implementation of the solution was done in-house. The implementation involved having someone from the network team, and someone for the storage and backup.

    What other advice do I have?

    I do not really like NetBackup as it is coming from a mix of other software packages.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Service Delivery Manager - Storage & Backup at a pharma/biotech company with 1,001-5,000 employees
    Real User
    Automated the disk-based offsite to the other location as part of the disaster recovery plan.
    Pros and Cons
    • "The Replication Director, Auto Image Replication, Accelerator, Oracle Intelligent Policy, synthetic and VADP backups are the most valuable features."
    • "The virtual environment, cloud integration, copy data management features need improvement."

    How has it helped my organization?

    It helped us to:

    • Improve the backup success and recovery rate.
    • Reduce the window to backup.
    • Automate database backups.
    • Automate the disk-based offsite to the other location as part of the disaster recovery plan.

    What is most valuable?

    The Replication Director, Auto Image Replication, Accelerator, Oracle Intelligent Policy, synthetic and VADP backups are the most valuable features.

    What needs improvement?

    The virtual environment, cloud integration, copy data management features need improvement.

    What do I think about the stability of the solution?

    There were no stability issues.

    What do I think about the scalability of the solution?

    There were no scalability issues.

    How are customer service and technical support?

    Technical support is excellent.

    Which solution did I use previously and why did I switch?

    Initially, we were using IBM TSM and Legato Networker (now EMC NetWorker). However, due to the support and legacy of the product features, we switched over to this solution.

    How was the initial setup?

    The setup was straightforward, it is easy to configure and user-friendly to administer.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is pretty costly as compared to the other products but worth investing for the long term and high ROI.

    Which other solutions did I evaluate?

    We looked at HPE Data Protector and Commvault.

    What other advice do I have?

    It is an excellent product, i.e., if you are looking for a stable and performance oriented backup infrastructure with improved RPO and RTO.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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    Updated: May 2024
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