Wrike Reviews

I started using Wrike 4 years ago at a previous company and now I'm still using it today with my current company (we had to get them on board). We manage ALL tasks in Wrike. If there's anything we need to do, we put it in Wrike, assign it out, and collaborate within the tool. It does everything we need.

I have used a few different task management tools. Asana, Trello, Producteev, Todoist, Wunderlist, Microsoft's stuff; but Wrike tops them all. While it sounds a little cliche, I haven't found something that I wanted to do/organize that I couldn't do on Wrike. It allows for nested upon nested sub tasks, timeline views, priority management, time clocking, and awesome collaboration. 

We had a lot of people, including myself, losing track of tasks or projects. Not any more. 

We really stick to things and keep track of what we're doing thanks to Wrike.

You can't get custom notifications. If I want to be notified of a project at 10:15 a.m. on Sept. 12th, I cannot.

More than three years

None

There have been times in the past that a description wouldn't load properly but it's generally very stable. Never been down or lost any data at all!

This is where Wrike shines actually... you can do anything you want with a limitless number of people!

Very good. They even have a great Twitter help account.

Pricing when we started was a lot lower but now there are a lot more features. It is worth the cost. 

Collaboration made easy, unlimited tasks that can be linked to more than one folder/project, email interface.

Collaboration efficiency like when writing an article. The description of the task is great for reference to keep in mind for everybody. The file sharing and locking capabilities makes working on files cleaner and more efficiently avoiding duplicates, missing versions, etc. The comments within the task help people have all the communication about the task in one place. The subtasks feature allows to create and delegate things to do as they come up, still linked in the same project/task.

The mobile interface really needs work. It's hard to navigate and find tasks or folders/projects. It crashes often, it's slow, etc. It might have improved but since I have tried several times making it hard to be a quick reference or place to follow up on my tasks I stopped using it.

Yes, in academia there is no culture for the use of project management tools. Motivating people to use it was difficult. Also, when I started there were some issues with creating new accounts. I recommended to Wrike to allow people to have access to more than one group (or accounts) and since they applied my suggestion, it became a lot easier to start.

Yes, one that has happened to me several times is that it gets stuck. I then have to clean cookies, etc so that I can use it freely. The mobile interface has even more problems.

Not really. I added over 50 members and it worked alright.

Customer Service: Awesome: 10 out of 10. From how they set their website so that you can find the info, and look at videos to immediate and thorough response in the live chat. If there is any trouble they don't rest to find a solution. And if there is no solution to meet my needs they suggest to add a system feature suggestion that is actually done if it goes with their priorities and/or enough clients vote for it.Technical Support: Shy from great. They some times have a hard time figuring it out. However, as I said, it is clear they care and will find a way to solve your problem.

The lab I joined was paying but really not using Basecamp. It appeared complicated, and most importantly it charged by user which really didn't help our team. At that point it was not easy to use email to create/update tasks and also there was a limit on the projects. All these reasons motivated me to find a new solution that matched our flexible and ever changing group with a large number of small and medium projects.

Straightforward for me since it recommends you to do simple, somewhat gamified and guided steps to get you familiarized with the most important features of the system. I also found the short videos clear and very useful. And they invite you to a webinar right when you start so that you get the most out of your experience. However, I noticed that other people who did not follow through that process had a hard time understanding how it worked. I'm not totally sure how it could be improved as I found it pretty clear.

I did it independent.

For me personally was 100%.

Since it was implemented in academia, this is hard to estimate given that it was not a structure implementation. It wasn't either a switch that affected the whole organization. The cost really was then the cost of the system and maybe 4 hours of familiarizing. This however would not be the same if I had to change what I currently have to another project management tool. Then the setup cost might be greater. Depending on what system was used I'd say a few days of switching because it's obviously not only importing to the system but organizing and setting up collaborators/users, etc etc.

I made a comparison with MANY different options including Onepoint, Clarizen and Liquidplaner.

First is to prepare the organization to the use of this tool making sure they know why using the system is useful and important for them and the organization. Arrange the account (folders, general tasks) and strategize the logistics of using the system before implementing with a group so that the organization knows how to directly use it from the start. Having the organization members together go through the most relevant features and logistics of how to use it for organizational tasks to get the most out of it.

• Google Apps integration
• Create tasks from e-mail
• iOS app
• Customizable dashboards
• One task in multiple folders (folders as tags)

Prior systems were painful to use and team members did not take full advantage of PM systems for tracking project data. Wrike is so easy to get started with and so responsive that it is much easier to get team members to make it part of the workflow. Provides a much better overview of what people are working on and the status of project tasks than prior solutions.

I would like to be able to track units other than hours against a task (e.g. gigabytes, pages, etc.) Right now we have kludgy workarounds, but being able to select work units would be helpful.

I would also like to be able to track budgets in the tool. Wrike currently has no budgeting capabilities.

2 years

No.

No.

No.

Customer Service: Excellent. Customer service has been responsive and knowledgeable.Technical Support: Excellent. In additional to great customer support, they have a rich, well organized library of articles and videos on all aspects of using the tool, for both beginners and advanced users. Their blog is also well written and a great way to keep abreast of new features and new ways of using the tool. Finally, they recently rolled out Wrike Club which allows you to engage other users to share tips.

Yes and I spend a lot of time researching options. The prior solution was full featured, but was just too complex and painful to use, especially the collaboration features. We felt it was more important to have a tool that employees would actually use and encouraged collaboration in the tool rather than by e-mail so that project conversations would be saved with the project, even if that means having to split budgeting, invoicing, and other financial features into another tool.

Very straight forward. The only gotcha is that Wrike is very flexible and our team was used to a very rigid system. It is important to spend time training the team and agreeing to certain protocols to avoid chaos.

In-house

Project.com; Zoho Projects; Microsoft Project w/ Sharepoint; MavenLink; BaseCamp; ZilicusPM

We use this solution to organize projects, and each project can be contained in a folder or can contain several folders. We can easily write down the tasks and reorganize them as well as have a progression index. Wrike offers several views including a kanban view and Gantt chart view. 

This solution could be improved if we were able to better analyze how the application consumes cloud resources as this can cause a delay in performance. 

I have been using this solution for two years. 

This is a stable solution. 

The customer support for this solution is good. I would rate it a four out of five. 

Positive

The initial setup can be complex if you don't have a lot of knowledge of how this solution works. 

From a pricing perspective, I would rate Wrike a four out of five. 

I would rate this solution an eight out of ten. 

Public Cloud

We are using Wrike for defining tasks to move between different persons in our company and for managing the status of a task among different persons. We are a global company, and we use it for things like onboarding workers. We create tasks from the beginning of the process and move it from status to status. Each team gets a notification every time you change the status of a task. 

It's a very easy-to-use and flexible tool. We can easily write and create queues for different themes. It's very user-friendly.

On one side, it's very easy to create a task with text, but on the other side, it's not very well-formatted. Therefore, it's difficult to track specific data written in a task. We are making templates, but it's not enough to use a template to know the exact status of different tasks.

One thing that we are looking for in Wrike is a better workflow. Because we can only move the status of tasks, we can't really manage workflow and send a task to a specific person. This is what is really missing in Wrike as compared to other tools. We are looking to replace Wrike because we need support for workflow.

Another issue with Wrike is that they bring a lot of versions of the tool, which it's not so easy. They bring new versions very frequently, and these versions look similar. For example, we are using robots to read the tasks in the tools, which is problematic with Wrike because it is changing very frequently.

I have been using this solution for two years. 

It is stable most of the time. Sometimes, there is a problem with response time, but it's mostly stable.

It is easy to scale and expand. We have about 30 users in our company who use this tool on a daily basis. 

We have contacted technical support, and we get the answers by email. It was okay. We get the answers very quickly from technical support.

We are also using Trello, which is a very similar tool. We are using Trello on a smaller scale than Wrike. It's a free tool, and we are using the free version of Trello. 

Wrike is an enterprise tool, and it has more features than Trello. 

The initial setup was simple. It took two weeks to create all the templates and so on.

We implemented it ourselves. We don't use external help for this kind of tool. The maintenance of Wrike is automatic.

Wrike is not so expensive, but I don't know exactly how it compares with other tools. Wrike might not be so cheap when we are using it for a lot of users. 

You have a lot of tools with the same kind of functionality in the market. You should exactly define the precise requirement that you need from the tool and also think a few steps ahead in terms of the needs of the company in a few years. 

It is not enough to see the present specific requirements because sometimes, the solution we choose is not enough to grow. It's not easy to change from one solution to the other. These tools look very simple, but you have to think about what exactly you want to manage within the tool.

I would rate Wrike a seven out of ten. We are looking for real workflow support and management of tasks features. 

Private Cloud

Other

• Building Gannt charts
• Following and unfollowing as well as adding followers
• User management and permissions at task or folder level
• Document versioning

We are using Wrike to quickly turn notes into activities and build on the current methods to do a continuous improvement of the processes that were in place before the PMO mindset settled in. Wrike has allowed us to collaborate with ease and to be able to communicate expectations quickly not only internally but also to external contributors. The multidimensional aspect of the folders comes in very handy when your projects are long and transversal on scope and resources. It is very convenient and being allowed to interact directly from the Gannt is a big win.

• Price
• Allowing to participate in multiple Wrike sessions at once
• Portfolio management

For more than a year.

When too many updates were done, we had to reload the web-app, the same did not happen on the iOS or Android App.

Sometimes it´s best to use the App on the iPad than on the Web.

Being cloud based we did not even worry about this, and no downtimes ocurred.

Customer Service:

Very Good.

Technical Support:

Very Good.

We switched from excel and Outlook.

No complexity.

Keep user list dynamic.

Yes, Asana, Trello and Project.

I wish some of the functionalities like Dashboards were also available to the Common Users.

Task assignments and the custom dashboards.

I can see at a glance what assignments are in process, who they are assigned too. Basically, it saves me a lot of time and confusion trying to keep track of everyone and their workloads. It also makes it easy to reassign a task or review the communication related to a project or task.

Better ways to establish private communication between users vs collaborators.

3 months

No

No

The users are limited on the version I use, but with unlimited projects and unlimited collaborators that hasn't been a issue yet.

Customer Service:

Excellent

Technical Support:

Excellent

Yes, Base. It wasn't as intuitive or visually versatile.

It took a little trial and error to determine what setup would best fit my workflow, but it didn't take me long. The support videos were very helpful.

In-house. Meaning me, myself and I.

Need more time to determine.

Realize that most of those who use your Wrike system can be collaborators, even if they are on your team. You only need to provide user licensing for those with a more administrative role.

Yes. I looked at Basecamp, 17Hats, Insightly and tried Base.

The best features for me are -

• The environment is just like a social network
• The easy way to create a task in the tool
• It has an easy way to delegate a task
• The way that you scope your task

You can document all the projects inside the company. The systems we used before were to hard to use but this one is easy, by comparison. Therefore, people don't get crazy at the point of documenting or commenting inside the jobs or task.

• Costs
• The way to handle inventory inside projects

I started using it three years ago.

No we didn't.

None encountered yet.

None encountered yet.

Customer Service:

The customer service is great, but it is not perfect but they really help you. Also, in the forums about Wrike, you can find a lot of tips to use that can make your usage more efficient.

Technical Support:

They are good people who really help you.

Redmine and Netsuite, were so hard to use, and sometimes difficult, besides poor performance.

The vendor has a great level of expertise, and they really know the tool. If we have got questions, they get us the answers.

We evaluated Wrike alongside our previous solutions of Netsuite and Redmine.

Wrike is a powerful tool to make a project a success, in my own opinion, for small and medium projects. With the kind of tasks you can do in some large projects, you can integrate your team members all around the world with Wrike. It has an easy to use web interface, just like a social network, is easy to delegate tasks to your team, and to complete the project well. If you want to implement some kind of small PMO and learn a lesson in integration, you need to use Wrike.

Overall, I would simply say use it, and give a Wrike a chance.