We performed a comparison between BMC Remedy and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The incident management console is available out of the box."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"The solution helps us manage, escalate, and solve incidents."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The solution offers some very good features."
"The service management features are beneficial – very good."
"The remote support is the most valuable aspect of the solution."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"Kaseya VSA's best features are auditing and reporting."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"The ease of access and ease of use was great."
"The training that we received was quite good."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"BMC Remedy's change management module needs enhancement."
"Could be more user friendly for admins to manage."
"There is room for improvement in terms of support."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"There are issues from a product functionality perspective."
"The solution must be flexible."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"Sometimes, the product misinterprets the functionality of a machine."
"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The user interface is somewhat outdated."
"The audit and KNM tools could improve."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. BMC Remedy is rated 8.0, while Kaseya VSA is rated 7.6. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and ManageEngine IT Asset Management, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
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