We performed a comparison between Jira Align and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Agile Planning Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The reporting structure is great."
"The most valuable features are the ability to customize the entries and to update them quickly. Since the new version they released, we started utilizing the customization features to create specific codes and symbols for our teams that were not available before. For example, in team A each person had their own symbols and we had our own demarcation. When our project or task was completed, we had a code that we could enter online that let the main project managers know that it was time to remove it."
"Defect tracking and dashboards are the most valuable features of Jira Align."
"Jira Align's most valuable feature is the view of strategic control reports for high-level directors."
"The most valuable feature is that engineers can access the Jira database and just search for the tasks that are assigned to them. They can then update the status on their own in those records that are assigned to them."
"Jira Align helps us manage communication and tasks for a variety of teams without overlap."
"It's easy to set up."
"I like Jira's structured project plan, with tasks and subtasks. Jira can use various external plugins. Third-party providers can add new features to the solution. If I need some functionality, I can usually find an app for it. They have thousands."
"Competitive in terms of research"
"The interface is extremely user-friendly."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"The product is quite convenient and user-friendly."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"One area for improvement is that Jira Align's double menu and multiple menus can be difficult for new users."
"Deployment was very complex."
"One feature that needs improvement is the tool's ability to change schedules automatically. Users can't simply drag and drop tasks to reschedule them without notifying the entire team. This lack of functionality can hinder project management control, as changes should be communicated transparently to all team members."
"There is no linkage between the Jira records and the overarching schedule. We maintain the overarching schedule in Microsoft Project, and there is no linkage back and forth with the Jira tasks. They are independent of each other."
"In my company, we found the solution to have many issues regarding its ability to handle claims and other processes since the solution is not available on a single window."
"One of the biggest issues I found in the new version was once we clicked on one of the tasks that were specifically for our group and went to look at the other portfolios in other areas we had to browse all the way back to the beginning. If you click the back button, it would not work, it stayed the same place. Additionally, if you click on page B, but then you wanted to go back to page A it would not go back to page A. You would have to browse back to the portfolio and then find your group again and open it. This was the only issue that I had with it and I am not sure if it is a Jira issue or it was because of the way the site was laid out."
"For future releases of Jira Align, I would suggest making workflows simpler and more user-friendly."
"Jira Align's setup process could be more straightforward, and they could make training and educational documentation more accessible."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"The cost could be improved. The solution is quite pricey."
"The interface isn't user-friendly."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"The product comes with little options out of the box."
"I would like to see some artificial intelligence incorporated into the management functions."
"The configurations are fine, but the user interface could be improved."
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Jira Align is ranked 3rd in Enterprise Agile Planning Tools with 36 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. Jira Align is rated 8.0, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Jira Align writes "Creates visibility, has lots of reports, and removes silos". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Jira Align is most compared with OpenText ValueEdge, JIRA Portfolio, Planview AgilePlace, Microsoft Azure DevOps and Rally Software, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Jira Align vs. ServiceNow Strategic Portfolio Management report.
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