We performed a comparison between Jira and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is working with sprints and having the ability to create sprints."
"The solution has been very stable overall."
"This solution focuses on lean methodology which we have found useful and it can also be used on any device."
"The most valuable features of Jira are the dashboards and user interface. The processes within Jira to monitor, maintain and release are beneficial. It is a continuous development solution."
"It's really smart how they connected third-party vendors into their own marketplace. You can create and add apps. Anybody can do it."
"The most valuable aspect of this solution is its ability to connect everything together."
"It's a very complete product overall."
"What I find valuable about Jira is that it's an ecosystem. Sometimes, it does not provide the best in class solutions, but it's so well integrated. You will not have many problems with integration."
"We like the status report feature. It is something really valuable."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"The performance is good."
"Competitive in terms of research"
"Stable and scalable solution."
"Jira could improve by making the user interface easier to use and the functionality could be better. While we are managing multiple sprints and other elements of the projects, it's very difficult to manage the labels and other aspects."
"The work items structure is not hierarchical and that needs to be changed. It's too flat."
"I think that there is some ease of use that could be brought in to improve certain things."
"Some of the interfaces, especially on the administrator side and for permissions, are not so clear. They aren't very user-friendly."
"Pretty much 70% - 80% of the Next-Gen Projects features are still to be developed."
"The hierarchy for Jira tickets is too flat."
"There could be an improvement in loading files and images for more than 50 MB. It would be good if it allowed more than 100 MB."
"There is always a bit of a performance problem. It's a bit slow to load the whole data."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"The interface isn't user-friendly."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"The product comes with little options out of the box."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"A major improvement we would like to see is definitely around agile management."
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Jira is ranked 1st in Application Lifecycle Management (ALM) Suites with 266 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. Jira is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Jira vs. ServiceNow Strategic Portfolio Management report.
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