We performed a comparison between Microsoft Azure DevOps and ServiceNow IT Business Management based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Azure DevOps finishes slightly ahead of ServiceNow IT Business Management. Azure DevOps is easier to use and implement and integrates seamlessly with other Microsoft solutions. It provides excellent collaboration and the ability to monitor numerous activities all at once. Workflows are easy to learn and manage, saving time and money, which helps to keep teams productive and profitable.
"It is good for the purpose it is designed for. It is good for maintaining a repository of application code, creating pipelines for deploying the code, building the code, and deploying the code. It can be easily used by developers. There are no issues."
"We can eliminate some of the middleman processes."
"Some of the valuable features are the functionality and the wide range of capabilities."
"I found the Kanban board to be the most useful for my needs."
"The solution is scalable."
"DevOps is easy to use because we can arrange each task in a project and follow up with the testing, development, and business teams. We manage everything through this."
"Fields can be customized and the reporting is good."
"Azure DevOps' collaborative features are good, and it integrates well with other tools in the software development process, like quality testing, documentation, and agile development."
"The solution is scalable."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"The interface is extremely user-friendly."
"With the query feature, we have to group items, so it becomes difficult for everyone to understand it. It's easier in JIRA, which has filters and other query options."
"The ability to integrate Microsoft Azure DevOps with other platforms and Microsoft products can be improved."
"I would like to see more customization available to the administrator."
"I can't think of anything I would like to improve, since I don't have complete knowledge of the platform yet. I'm sure that as I gain more experience, I will understand it better. The price could maybe be cheaper, but I'm sure I'll have more ideas as to improvements and additional features once I've used it more."
"The tutorials for building pipelines are an area that is a bit technical for a beginner."
"We did have some brief performance issues, however, that was due to putting everything on one epic instead of breaking a project up."
"The administrative capabilities of the tool need a huge improvement. Its Wiki and reporting also need a lot of improvement. Their support can also be better."
"The ability to extend work items was more flexible than it is now. Talking version control, one of our customers had some issues because they found it very difficult to manage more than 1000 repositories for one team project."
"The interface isn't user-friendly."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"The configurations are fine, but the user interface could be improved."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"The price is too high."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →
Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 127 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. Microsoft Azure DevOps is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Microsoft Azure DevOps writes "Allows us to deploy code to production without releasing certain features immediately and agile project management capabilities offer resource-leveling". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Microsoft Azure DevOps is most compared with GitLab, Jira, TFS, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Jira, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management report.
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