We performed a comparison between Kaseya VSA and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"The ease of access and ease of use was great."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The remote support is the most valuable aspect of the solution."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"Kesaya is highly configurable."
"The training that we received was quite good."
"Very easy to implement and to respond to my clients' needs."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"Straightforward tool."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"The stability of the solution is good but it can be improved."
"The agent-based monitoring solution can be improved."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"I would like to see improved virtual infrastructure management."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"There is room for improvement in price."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"There is inherent complexity with this tool because of the number of things that it can do."
"Their cloud management is also not that great compared to other products."
"The interface is not user-friendly."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Kaseya VSA is rated 7.6, while ServiceNow is rated 8.4. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
