We performed a comparison between LogMeIn Rescue and Splashtop Remote Support based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"The time it takes to troubleshoot one of our users is cut significantly."
"Being able to transfer files quickly and easily via the remote file manager."
"It works with different operating systems, I can connect to a PC or Mac."
"Has an easy way to remote on to a remote computer without having prior access to it."
"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The solution is very fast."
"The tool's most valuable features are pricing and easy management."
"The initial setup is simple."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"They need to improve their technical support."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"The solution should add more options and tools for shortcuts, administration, etc."
"The integration features could be better."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"Splashtop Remote Support needs to improve customization."
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. LogMeIn Rescue is rated 9.0, while Splashtop Remote Support is rated 8.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and BeyondTrust Remote Support, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, TeamViewer, Parsec and Dameware Remote Support. See our LogMeIn Rescue vs. Splashtop Remote Support report.
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