We performed a comparison between ServiceNow IT Operations Management and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"Their Event Management is very good."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"Provides everything in one solution."
"I like the tool's discovery feature."
"The solution is very capable and user friendly."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"There is a problems page that shows us every warning or problem that occurs on our VMs globally. The map screen is also really useful because this is something that was missing. I don't know every other tool in the market. So, I don't know if this is a good point of only Zabbix, or other tools are also doing it, but from my point of view, this is the most useful page that I use, along with the problems page that efficiently lists the problem, recovery time, ending hours, starting hours, and so on."
"It has good graphs of what is going on within the operating system."
"Zabbix is very easy to implement."
"We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."
"I have found that the reporting feature in Zabbix is most valuable. Additionally, the solution has given us bandwidth options, we are able to see where problems are. For example, we noticed a problem that occurred because of a bad interface going in the wireless VLAN."
"During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers."
"The most valuable feature is service assurance."
"The most valuable feature is that it provides network segregation for server monitoring."
"The security policies could be increased."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The setup and deployment could be simplified, and the pricing could improve."
"The initial setup phase was hard and could be made easier."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"I would like more manual issues to have automated report-facing options."
"The pricing is high."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The APM monitoring has room for improvement, although I hear that the new 5.2 version has some improvements in that area, and I'd like to give that a go. I would like to see a few more templates out there for different styles of monitoring. I use the Grafana interface for reporting. I would also like it to have an out-of-the-box ability to email reports. You can create reports, but to be able to email those reports would be really helpful. I've got users who are not interested in logging in and generating a report. They want it all pre-canned and sent to an email address. It would also be really handy if we could pin certain reports up onto platforms such as Teams or SharePoint. A GUI for the proxy server would be cool to have for debugging purposes and for the support teams to have a look at, but I don't know whether that's really feasible to do. I get enough from the log files themselves."
"The only improvement I would suggest, revolves around its AI and ML capabilities."
"I would like to better be able to monitor Oracle processes."
"Implementing Zabbix is difficult. I've deployed many solutions over the years, and Zabbix is the hardest to implement. You have to do some development to get it to work with IBM, Micro Focus, or HP products."
"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
"Documentation terminology could be improved."
"Zabbix is not easy to configure, and upgrading is also an issue."
"It would be helpful if they translated the documentation to Cyrillic languages."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 101 reviews. ServiceNow IT Operations Management is rated 8.2, while Zabbix is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas Zabbix is most compared with Centreon, Checkmk, Nagios Core, Amazon CloudWatch and SolarWinds NPM. See our ServiceNow IT Operations Management vs. Zabbix report.
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