We performed a comparison between Bitrix24 and Odoo based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"Offers, a free version."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"Collaboration and CRM are the most valuable features of Bitrix24."
"Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."
"I find the financial module, along with the integrations of projects and the HR human resource module, to be the most valuable aspects of Odoo."
"The most valuable feature of Odoo is its payroll localization."
"The most valuable features of Odoo are its customization and the fact that I can add modules whenever I want to the solution and the customization."
"The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email marketing, and more, which can greatly benefit businesses."
"Being open source, it is more affordable compared to alternatives like Oracle or SAP, and I appreciate how easy it is to customize with the available sources."
"What I appreciate most about this solution is its ease of customization compared to other products. Odoo is straightforward and simpler to customize. Additionally, it offers stability by decentralizing the entire ERP with multiple products, making management and support more efficient. Moreover, the availability of talent in India is a key advantage, as the salaries for Odoo professionals are relatively lower than SAP or Oracle ERP professionals. This makes it easier for us to find suitable talent for projects seamlessly."
"Odoo's setup phase is easy."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"The solution's open channel and contact center could be improved."
"I would like to see improvements with Bitrix24's marketing automation."
"We didn't have the ability to customize the solution."
"The solution’s performance could be made faster."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"The client interface is not very user-friendly."
"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."
"They could add more features and details regarding the business details and some extra modules for business features."
"The tool needs to improve its scalability."
"Odoo provides their apps on mobile, but it is not good enough, especially for my clients."
"The range of choices and functionalities has space for enhancement."
"Odoo lacks a complete dashboard, and the reports are basic. The reporting could be improved by adding some graphics."
"They could thoroughly study the market dynamics of different regions and connecting areas."
"The authorization management needs to be improved."
Bitrix24 is ranked 10th in CRM with 18 reviews while Odoo is ranked 11th in CRM with 31 reviews. Bitrix24 is rated 7.4, while Odoo is rated 8.0. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Odoo writes "Offers everything we need in one system, has well-integrated modules, and is priced well". Bitrix24 is most compared with Zoho CRM, Asana, Microsoft Dynamics CRM, ClickUp and HubSpot CRM, whereas Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and Zoho CRM. See our Bitrix24 vs. Odoo report.
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