We performed a comparison between Bitrix24 and HubSpot CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I am impressed with the solution's ability to customize workflows."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"The data interpretation feature in Bitrix24 is good."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"The product is user-friendly."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"The technical support was intuitive and had good documentation."
"It is easy to use and very stable."
"The user interface is good, and they have built-in capabilities; I can integrate it with LinkedIn or my mailing list."
"It has nice features and matches our pipeline. Even in the free version, all of the features are available."
"The ability to track revenue and complete forecasting has been the most valuable feature."
"The ease of having everything in one place is valuable."
"What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database."
"I like how you can track one account from marketing to closing the deal. For example, suppose you generated a lead through marketing, you can then track it through to when the deal is closed."
"The most valuable feature of HubSpot CRM is the forms."
"Stability-wise, I rate the solution a ten out of ten."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"Bitrix24’s interface needs to be improved."
"The solution’s performance could be made faster."
"Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way."
"This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules."
"The initial setup could be faster as it currently takes a lot of time."
"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature."
"The product is not very scalable."
"The solution's email capabilities could be improved."
"There is no option to remove duplicate constant contacts."
"The solution's user interface can be simpler with features that are easy to navigate."
Bitrix24 is ranked 10th in CRM with 18 reviews while HubSpot CRM is ranked 9th in CRM with 39 reviews. Bitrix24 is rated 7.4, while HubSpot CRM is rated 8.2. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". Bitrix24 is most compared with Zoho CRM, Asana, Microsoft Dynamics CRM, Odoo and Microsoft Project, whereas HubSpot CRM is most compared with Attio, Odoo, Acumatica, monday.com and IQVIA Orchestrated Customer Engagement. See our Bitrix24 vs. HubSpot CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
