Bizagi vs ServiceNow Now Platform comparison

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Bizagi Logo
2,112 views|1,877 comparisons
92% willing to recommend
ServiceNow Logo
2,717 views|1,841 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Bizagi and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Bizagi vs. ServiceNow Now Platform Report (Updated: May 2024).
772,567 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Your team can work on it having basic training about databases and BPM modeling.""It automates a completely manual, complicated process.""Its cost is the most valuable. It is not as expensive. It is also easy to make different types of processes for the users.""The product enables the users to automate the processes and provides a good user experience.""The product allowed users to connect with flow chart elements with ease.""The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it. Its speed is very good, and it is also stable and easy to deploy.""I very much like the reusable rules and forms, and the way Bizagi controls the process flow. I also like the document generating system to generate PDFs and then .doc files with information gathered from a flow. At the end of a process, you can generate a document that can be printed.""The solution offers a free version of their product."

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"The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces.""The level of automation within the platform is great.""ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit.""The integration with other tools is pretty good.""We have seen a big improvement in the experience that we want to create for our end users.""It is a scalable and a stable platform.""The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue.""The initial setup is very straightforward."

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Cons
"The gateway through which it connects with other vendors, specifically RPA vendors, is one aspect that could be improved.""Bizagi doesn't have integrations with other solutions, such as ERP systems. In the industry and your company, you have a lot of systems with which you need to integrate, but Bizagi doesn't have such integrations, which makes it very difficult. Its scalability can also be improved. It is good for a startup, but when you need something more complex, it is not good.""One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement.""From a developer's point of view, an improvement in the layout would make the UI better.""The technical support is not fast enough and should be improved.""The solution is a bit heavy on resources and has slowed down my computer.""It works slowly on the cloud, sometimes.""The performance could use improvement. We couldn't connect the processes to on one file. The performance is an issue for us."

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"The product should be integrated with Power BI.""The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement.""This platform is used more by large companies because it is a little bit expensive.""The solution doesn't allow users to create custom tables, which would be a big improvement.""The solution’s AI and NLP features could be improved.""The UI is not intuitive.""The basic reporting system is rather static.""The solution is very expensive."

More ServiceNow Now Platform Cons →

Pricing and Cost Advice
  • "Pricing is good value for money."
  • "For the prices, we didn't try a negotiations about licensing or pricing, but if i can say a word about this, I find Bizagi prices to be well thought out."
  • "The modeler itself is free. For the whole BPM suite, there are other options that may be better."
  • "It is on par with other BPM tools, but not as expensive as Pega nor Appian."
  • "If they can freeze the pricing in a contract, I advise them to do so."
  • "I think that its price is reasonable."
  • "This solution would be expensive for a company that has a lot of users."
  • "The Bizagi modeler can be downloaded free of charge."
  • More Bizagi Pricing and Cost Advice →

  • "Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
  • "It's expensive and if you need some analytical views of your activity, there is an additional cost."
  • "Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."
  • "The pricing of this solution is done annually and it is very expensive."
  • "ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
  • "From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."
  • "The solution is expensive, and I rate it a ten for pricing."
  • "It is expensive only."
  • More ServiceNow Now Platform Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I have been using Bizagi with a major project for a state government agency for about four years now. It is pretty straightforward to load in files that are BPMN 2.0 compliant. The option to load… more »
    Top Answer:The natural notation is the best feature of Bizagi because it makes it compatible with other products.
    Top Answer:The integration with other tools is pretty good.
    Top Answer:I would rate the pricing an eight out of ten, with ten being very expensive solution. There are other solutions in the market that might be better suited for simpler use cases.
    Top Answer:The UI is not intuitive. It was updated recently, and it has been completely flipped. Some menus are hidden within dropdowns. It was much easier to access before. The recent update has not improved… more »
    Ranking
    Views
    2,112
    Comparisons
    1,877
    Reviews
    13
    Average Words per Review
    785
    Rating
    8.2
    Views
    2,717
    Comparisons
    1,841
    Reviews
    24
    Average Words per Review
    514
    Rating
    8.6
    Comparisons
    Learn More
    Overview

    Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com

    ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.

    ServiceNow Now Platform Features

    ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:


    • Configuration Management Database (CMDB): The solution’s centralized source provides full visibility into your IT environment.


    • Common Services Data Model (CSDM): Now Platform includes a CMDB-based framework that enables standard and consistent service modeling.


    • Conversational interfaces: The conversational interfaces allow users to seamlessly connect to virtual or live agents through any popular messaging app.


    • Service portal: Using this feature, users can build, customize, and deploy mobile-friendly self-service experiences.


    • Service level management: With the solution, users can gather service requirements and monitor and manage SLAs.


    • Reports and dashboards: Now Platform enables users to easily create and configure customized reports and eye-catching dashboards.


    • Flow designer: This feature helps users build, connect, and automate cross-enterprise workflows in a single, no-code design environment.


    • Machine learning: Automate routine tasks and resolve issues faster with purpose-built AI capabilities.


    • Data certification: The solution’s data certification allows users to manage scheduled and on-demand validations of platform data.


    ServiceNow Now Platform Benefits

    There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:


    • Innovation at scale and speed: Empower developers of any skill level to build and automate with low code tools. Users can also unlock ROI quickly with pre-built apps and integrations that extend digital workflows.


    • Optimize processes: Optimize work across the enterprise through automating tasks. The solution helps you work smarter and faster with native, purpose-built AI and analytics.


    • Connect siloes to create seamless experiences for employees and customers: Create and maintain a single source of truth for your enterprise and simplify user experiences with cross-enterprise workflows.


    Reviews from Real Users

    ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.

    YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."

    “The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.


    Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”

    Sample Customers
    adidas, Audi, BNP Paribas, Deutsche Post DHL & many more - 500+ customer globally.
    experian, beachbody, health partners
    Top Industries
    REVIEWERS
    Government14%
    Retailer8%
    Financial Services Firm8%
    Recruiting/Hr Firm8%
    VISITORS READING REVIEWS
    Financial Services Firm14%
    Computer Software Company12%
    Educational Organization9%
    Comms Service Provider7%
    REVIEWERS
    Computer Software Company35%
    Manufacturing Company22%
    Retailer9%
    Government9%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Manufacturing Company9%
    Government8%
    Company Size
    REVIEWERS
    Small Business50%
    Midsize Enterprise16%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise16%
    Large Enterprise61%
    REVIEWERS
    Small Business21%
    Midsize Enterprise7%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise71%
    Buyer's Guide
    Bizagi vs. ServiceNow Now Platform
    May 2024
    Find out what your peers are saying about Bizagi vs. ServiceNow Now Platform and other solutions. Updated: May 2024.
    772,567 professionals have used our research since 2012.

    Bizagi is ranked 13th in Rapid Application Development Software with 78 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Bizagi is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Bizagi is most compared with Camunda, Visio, Bonita, Microsoft Power Apps and ARIS BPA, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and GitHub CoPilot. See our Bizagi vs. ServiceNow Now Platform report.

    See our list of best Rapid Application Development Software vendors, best Low-Code Development Platforms vendors, and best No-Code Development Platforms vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.