We performed a comparison between BMC Helix Discovery and BMC Track-It! based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."A valuable feature concerns the ability to integrate with different solutions."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"The most valuable feature of the solution is its application dependency mapping."
"Accuracy and clarity are vastly improved for the service lines."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"The initial setup is pretty easy."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"We can manually capture the assets available within the location."
"BMC Helix Discovery needs more customization options."
"We would like updates more often."
"The license model could be more flexible and cheaper pricing."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The solution is cumbersome to use."
"The area where we would like to see improvement is in the asset management module."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"Their self-service is not user friendly."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews. BMC Helix Discovery is rated 8.6, while BMC Track-It! is rated 7.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". BMC Helix Discovery is most compared with ServiceNow, Device42, BMC Remedy , ServiceNow Discovery and Qualys VMDR, whereas BMC Track-It! is most compared with ServiceNow and BMC Remedy . See our BMC Helix Discovery vs. BMC Track-It! report.
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