We performed a comparison between BMC Helix Discovery and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"It is a stable solution. The stability is okay."
"BMC Helix Discovery is very intuitive."
"Weekly reports to management really make our life simple."
"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."
"The solution is definitely useful."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"BMC provides great support. As managed service support, they are gold."
"Good stable and scalable solution."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"Remote access is most valuable."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"I like that it's always up and running."
"It would be nice to see more updates to the solution."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"BMC Helix Discovery needs more customization options."
"The license model could be more flexible and cheaper pricing."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"A review of end of life data would be nice."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"Complexities in the organization made the initial deployment complex."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"Needs additional software titles and easier normalization."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"The discovery of assets could be improved; right now they only allow for one domain."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. BMC Helix Discovery is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Helix Discovery is most compared with BMC Remedy , Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and OutSystems. See our BMC Helix Discovery vs. ServiceNow report.
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