We performed a comparison between BMC Helix Discovery and ManageEngine IT Asset Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup was quite easy."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"BMC Helix Discovery is very intuitive."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"Accuracy and clarity are vastly improved for the service lines."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The technical support is great."
"The auto-discovery feature has helped us a lot."
"The license model could be more flexible and cheaper pricing."
"An area that can be improved is the IoT."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"It would be nice to see more updates to the solution."
"There is still room for improvement in terms of stability."
"The solution is definitely useful."
"The engineering area needs improvement."
"The asset management tool is costly."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
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BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ManageEngine IT Asset Management is ranked 11th in IT Asset Management with 3 reviews. BMC Helix Discovery is rated 8.6, while ManageEngine IT Asset Management is rated 9.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ManageEngine IT Asset Management writes "Stable and scalable solution ". BMC Helix Discovery is most compared with ServiceNow, Device42, BMC Remedy and ServiceNow Discovery, whereas ManageEngine IT Asset Management is most compared with Lansweeper, ServiceNow, Axonius, Freshservice and BMC Remedy . See our BMC Helix Discovery vs. ManageEngine IT Asset Management report.
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