We performed a comparison between ConnectWise ScreenConnect and Parallels Access based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"Better than TeamViewer and useful for fixing problems remotely."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"It's very low maintenance."
"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."
"It's got a very easy-to-use interface."
"It's great that the total deployment can happen completely remotely."
"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."
"We don't have problems with stability. Everything is good."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"They could provide a toolbox for the plan I'm on."
"There needs to be a way to run the agent without installing, like GoToAssist."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"The solution should add the ability to video chat with the user on the other end."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"There is room for improvement in the pricing policy. The price point is pretty aggressive."
"The solution may not scale well for enterprises."
"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."
"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."
"They could improve the reporting."
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while Parallels Access is ranked 12th in Remote Access with 5 reviews. ConnectWise ScreenConnect is rated 8.4, while Parallels Access is rated 8.8. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Parallels Access writes "Allows users to access and operate their computers remotely". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Parallels Access is most compared with Microsoft Remote Desktop Services, TeamViewer, Splashtop Remote Support, VNC Connect and LogMeIn Pro. See our ConnectWise ScreenConnect vs. Parallels Access report.
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