We performed a comparison between DX Spectrum and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can plan changes and replacement of end-of-life products in our environment very well because it's very accurate."
"Spectrum does such a great job of discovering our network that we have a high confidence in what our inventory is."
"We can monitor MPLS network VPN, network configuration, and backups. It's highly scalable for network configuration management."
"Stability has been good. We really have not had any issues."
"Some of the most valuable features are it's highly scalable, the carrier is great, and if something has SNMP, it can monitor it. It's a great network fault management solution."
"We were able to standardize the internal processes across all internal departments, resulting in almost an elimination of non-standard process flows through our organization."
"Discovery: Scheduled, on-demand, synchronized with eHealth."
"All networks (or network equipment) are monitored through CA Spectrum."
"The way this solution has helped us is that it improved our communication."
"I am impressed with the tool's ability to track information in an easy way."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"Has service mapping, impact management, metric intelligence and health of analytics."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The asset management tools are very valuable."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It is easy to use and simple to learn."
"We have had one support issue that's been open for a couple of months, and it is currently open."
"It doesn’t give you performance metrics: You need CA eHealth for this."
"For us, the implementation was quite complex but it's because of the large number of different environments we're dealing with."
"Huawei devices are not properly supported, and there are incompatibility issues related to certain protocols."
"We have had some issues with the spec server and the high availability replication of data. It fails over well, but it does not come back very well. We get duplicated events."
"The product should provide performance management features."
"OS monitoring needs to be better developed, as well as their services, e.g., cluster monitoring, URLs, etc."
"The solution's stability needs improvement."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The initial setup phase was hard and could be made easier."
"I advise others not to customize a lot while using the solution."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
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DX Spectrum is ranked 16th in IT Infrastructure Monitoring with 115 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. DX Spectrum is rated 8.4, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and ThousandEyes, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our DX Spectrum vs. ServiceNow IT Operations Management report.
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