We performed a comparison between Dynatrace and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I find that the AI on offer is useful, as it's good at identifying problems. You do need a bit of customizing, however, even in its sort of vanilla form, it's pretty good at identifying problems and the root causes of those problems and whatnot."
"I think one of the most valuable features is the Dynatrace API, for both metrics and configuration."
"We are able to see globally our end user response time tracing down to the user ID."
"Overall, it has provided improved stability to our system both within prod and non-prod environments."
"I'm also involved on the practical side, putting in all the automation, that automation platform. To have a tool like Dynatrace, where I don't have to work out for hours how to configure and set up alerts and monitoring - especially in a solution that is not completed yet - it's not only a major time-saver, but I know going forward that it will be able to learn how the system operates. Day one, we're getting all of that stuff for free, out-of-the-box."
"It prevents (together with performance testing) production performance issues which usually result in customer complaints or system downtime."
"The initial setup was straightforward."
"It helps DevOps find all its problems easily and analyzes performance problems."
"I like the solution due to the fact that it's scalable."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The solution is very capable and user friendly."
"I would say it's not scalable, because we've had to move large applications that were in a shared environment to their own separate Dynatrace server instance."
"The analytics feature provides us some information, but is limited for now. We want to see how we can consume the data further down and have analytics guys look at the datacenter information."
"sometimes it happens that we are not able to capture things. For example, if a person is logged in from India, from the city of Mumbai, and is using a Chrome browser, and his email ID is xyz@abc.com. But what happens is, Dynatrace just fetches two pieces of the information, not all of it. Sometimes it gets it all, sometimes it doesn't."
"The AppMon 6.5 is problematic in configuring. It is little finicky. When we configured the JVM, it did not work."
"One thing that would help it tighter integration with DCRUM. It's somewhat difficult to drill down and see everything, but I think that's in the future versions. We just haven't seen that yet."
"Some technical architectures are based on an event mechanism operating via a publish/subscribe system. APM technology sometimes reaches its limits to go upstream."
"Needs a greater meta data capture."
"The solution could improve on integration, cloud services, and making the configuration less difficult."
"The initial setup phase was hard and could be made easier."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The tool can be improved by including more detailed information to assist new users."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"There is room for improvement in the stability of ServiceNow."
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Dynatrace is ranked 2nd in AIOps with 340 reviews while ServiceNow IT Operations Management is ranked 4th in AIOps with 34 reviews. Dynatrace is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and IBM Tivoli NetCool OMNIbus. See our Dynatrace vs. ServiceNow IT Operations Management report.
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