We performed a comparison between ForgeRock and Okta Workforce Identity based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"The product is easy to set up."
"Easy to navigate, handle and manage the applications."
"The most valuable features are that it is easy to manage and it's stable."
"The support is good and prompt."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"The initial setup of Okta Workforce Identity is straightforward. I was able to get an environment ready within half a day."
"The feature that is most valuable to me is the automated user provisioning that we set up using Okta as a major part of that process."
"The MFA part is the best. MFA provided most of the security that we were looking at with respect to the second level of authentication. Okta Workforce Identity provides a number of options with respect to multifactor authentication, such as the app, phone call, and text. These options provide different ways of logging in for users, and they were a lot more than what we needed. This is certainly a very good feature of Okta Workforce Identity."
"Enabled MFA to access federated applications as well as increased user satisfaction through improved provisioning times and more reliable processes."
"It is dependent on the evolution of your user base. It depends on usage per user, so the more sign-ins there are, the more expensive it becomes, so it works best for smaller companies from a financial perspective."
"The most valuable features of Okta Workforce Identity are MFA, and SSO, which have high security."
"It is a very stable solution."
"The most valuable aspects of the solution are the integration with external websites one-factor authentication."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"The identity management model needs a bit of improvement."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"The product's support services in the French language are not free."
"The solution could improve by adding more advertising and marketing."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"I think the upgrade process is sometimes a little complicated and there are failures that occur."
"On the admin side, we can create our own passwords instead of generating one, which is usually difficult to explain to a user."
"The product is expensive compared to other tools."
"The solution should have greater on-premises availability, not just cloud and more package customization in its processing."
"The only aspect in which it can be improved is that the interface could be cleaner. I found this even when I was trying to do my certification exam because the certification is hands-on. You find yourself fumbling around a little bit to find simple things. This happens even when you start to get familiar with the product."
"It can have more API integrations."
"There are some issues with the interface that can be improved."
"The integration with third-party tools needs to be improved."
"I would appreciate it if Okta Workforce Identity becomes more user-friendly. Its API technology is complicated. Certain applications may pose challenges in terms of integration, especially when they require IDP technologies that aren't easily codable. While I can't provide specific examples, some applications may not integrate with Okta Workforce Identity."
ForgeRock is ranked 4th in Access Management with 27 reviews while Okta Workforce Identity is ranked 3rd in Access Management with 56 reviews. ForgeRock is rated 8.0, while Okta Workforce Identity is rated 8.6. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Okta Workforce Identity writes "Extremely easy to work with, simple to set up, and reasonably priced ". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and SAP Customer Data Cloud, whereas Okta Workforce Identity is most compared with Microsoft Entra ID, Google Cloud Identity, SailPoint IdentityIQ, Saviynt and Auth0. See our ForgeRock vs. Okta Workforce Identity report.
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