We performed a comparison between IBM Datacap and Pega Robotic Process Automation based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Very scalable and stable data capture and extraction solution that's very simple to install."
"At the forefront of my thoughts, the standout feature of this intelligent product is its remarkable capability. This project we're currently engaged in revolves around streamlining workflows within both our company and the customer's company. It entails handling information from various documents with diverse formats and types, even when they contain the same data. The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature. Moreover, leveraging machine learning is crucial since our customer deals with an extensive archive of over five million documents. Machine learning can significantly alleviate the backlog by becoming well-versed in various scenarios they might encounter during their work once we've completed our application."
"While we are doing indexing, we tag the document type. It's programmed inside of Datacap to automatically detect the document based on a given template. It auto-indexes that document, which means that it automatically tags the correct document type to the scanned document."
"The solution offers many features that are beneficial for customers."
"I like Datacap's integration with FileNet because financial companies use that export. The second part is web services integration, which is effortless to implement."
"The feedback from our clients that this solution has increased their efficiency and their turnaround time on opening any account for end users, thus attracting more customers."
"The big thing these days is really the Insight Edition component and being able to build annotators to extract from literally unstructured content: paragraphs and information where there's no start anchor point to define where that data is located. There could be a number of entities in that which you have to draw information from. Being able to extract from them is really the differentiator today between that product and many of the other products..."
"The second thing that I like about Datacap is the fingerprint capture which is easy to configure on Datacap. From the form of the document, if a document is redundant in the same department, we can configure the capture based on the form of the documents"
"The most valuable features are the loops to lookup tables to read the data."
"If you want to make any kind of base automation, you can easily code exactly what you want."
"It helped cut short the release cycle by almost 40% compared to the previous solution."
"The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes. I can inject the JavaScript, and I can write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process. Mainly, from a development perspective, I like that feature a lot, so if anything is not supported by Pega Robotic Process Automation, then I can build that either in JavaScript or in .NET, then use those functions within the IP."
"The most valuable aspect for myself was access to the .net framework. If I couldn't figure something out using the objects that they had provided, I could bring in the .net objects and do so using similar logic that I would in a .net or C sharp coding language. Having that familiarity was helpful."
"It is really flexible in what it can do."
"Its stability has been good."
"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."
"I would like to see integration of Watson AI technology into Datacap."
"I would like to see the product have the ability to process more documents in parallel. Right now, it is a single queue. Therefore, if you want to really test the load and stress test it, having multiple instances and the ability to scale it up would be great."
"The user interfaces for exception processing can be tweaked. I commonly find that we try to tweak and customize some of those components to more of what the industry standard is. The product is still trying to play catch-up a little bit in those areas."
"Our main language in Egypt is Arabic, and IBM DataCap does not support it perfectly. All our documentation is in Arabic. It's not English or any other language. However, we have overcome this problem by using QR codes in the document to extract the data from it. They should have better support for Arabic."
"I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked."
"One of the things that we wished for was to have an easier way to carry out the customizations. Currently, if you want to customize data, you need to have a developer with C# knowledge. If IBM could implement a no-code or low-code platform for Datacap, it would be easier to adjust it without needing a developer, which was always the most difficult part."
"The IBM Datacap site actually is on the newer inside. They will give it as a plugin only."
"There should be an increase in the capacity of the workflows. Datacap is a little limited in this aspect. So, you cannot really implement all the possibilities."
"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."
"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."
"The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things."
"Excel connectors need to be improved as there are a few connectors in Excel areas."
"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."
"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements."
"Pega Robotic Process Automation scalability is too low."
"I would like to improve the tool's integration features and stability."
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IBM Datacap is ranked 8th in Intelligent Document Processing (IDP) with 26 reviews while Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 22 reviews. IBM Datacap is rated 7.6, while Pega Robotic Process Automation is rated 7.6. The top reviewer of IBM Datacap writes "The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". IBM Datacap is most compared with ABBYY Vantage, Tungsten TotalAgility, Microsoft Power Automate, HyperScience and OpenText Intelligent Capture, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega CRM. See our IBM Datacap vs. Pega Robotic Process Automation report.
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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
