IBM ECM vs OpenText Extended ECM comparison

IBM ECM

Read 16 IBM ECM reviews

852 Views
734 Comparison Views

94% willing to recommend

OpenText Extended ECM

Read 18 OpenText Extended ECM reviews

4,089 Views
3,070 Comparison Views

95% willing to recommend

IBM ECM

OpenText Extended ECM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM ECM and OpenText Extended ECM based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed IBM ECM vs. OpenText Extended ECM Report (Updated: May 2024).

Buyer's Guide

IBM ECM vs. OpenText Extended ECM

May 2024

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Helped 787,383 peers since 2012

Categories and Ranking

IBM ECM

Ranking in Enterprise Content Management

13th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (13th)

Market share comparison

As of June 2024, in the Enterprise Content Management category, the market share of IBM ECM is 2.5% and it increased by 12.2% compared to the previous year. The market share of OpenText Extended ECM is 11.4% and it decreased by 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Unique Categories:

No other categories found

Content Collaboration Platforms

1.8%

Featured Reviews

Omar_Ismail

ECM, Archives and Digital Preservation Consultant at DataServe

Mar 20, 2024

A stable solution for automation with high availability

Most of the government projects use IBM ECM. We have over 60 developers on the IBM cloud network for automation, business development, etc Most bigger projects with over 50 million documents use IBM ECM. We have more than 16 such projects in Saudi Arabia. The tool is a very stable solution with…

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Jaclyn Turner

Operational Support Analyst at Pacific Life

Oct 20, 2023

Increases productivity, keeps us organized, and helps with document retention

It is keeping us organized. It is putting retention around documents. It provides a centralized location for our documents. Extended ECM has absolutely helped connect our content to our business processes. It has been very beneficial for employees' experience. Everyone knows where to find the information that they are looking for. They are not searching through different S drives, network locations, or random numbers. Extended ECM has absolutely helped to increase productivity in our organization. There is about 50% improvement. The integration of Extended ECM with applications has not yet helped eliminate content silos in our organization. If we did make those bridges, I could see how that would help. I am hopeful we can bring that recommendation to the company.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."

"The scalability is a valuable feature, that we're able to display our documents to so many people."

"The content management is all about you as you can make the same content for minimal purpose solutions applications."

"The vertical scalability, as we can use it across some of our applications."

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

"Simplicity to roll out, features available, customization options."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

"Most of our customers are very fond of the upgraded smart user interface."

"An SAP user can store documents directly into OpenText without a connector."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

"We can configure the solution with any industry's products per customer requirements."

More OpenText Extended ECM pros

Cons

"I would like to see seamless application integration."

"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."

"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."

"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."

"The solution needs to improve the user interface."

"Pricing could be improved and the stability or the performance needs improvement, which is very important."

"A dashboard with information would be nice to see."

"User interface needs improvement (at least in the version we are using, desktop client)."

"The solution should work better with partners and be more developer-friendly."

"The architecture needs improvement, as it's complex."

"The solution's performance, stability, and consistency could be improved."

"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."

More OpenText Extended ECM cons

Pricing and Cost Advice

"Reach out to local IBM partners."

"The solution is expensive."

"Both Open Text ECM and IBM File share are expensive."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The product is pricey."

"OpenText Extended ECM is an expensive solution."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

11%

Government

10%

Insurance Company

Government

14%

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM ECM?

The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...

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What is your experience regarding pricing and costs for IBM ECM?

The product is expensive and has a perpetual license.

See all answers

What needs improvement with IBM ECM?

The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

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What is your experience regarding pricing and costs for OpenText Content Suite Platform?

It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the lo...

See all answers

What needs improvement with OpenText Content Suite Platform?

We make iterations on it. Every year, they usually ask for some small things. Overall, they are pretty happy with it. Being the IT person here, I do think there are areas for improvement, but both ...

See all answers

Comparisons

IBM FileNet vs IBM ECM

Compared 52% of the time

Mobius Content Services Platform vs IBM ECM

Compared 26% of the time

OpenText Documentum vs IBM ECM

Compared 8% of the time

Hyland OnBase vs IBM ECM

Compared 8% of the time

Alfresco vs IBM ECM

Compared 7% of the time

More IBM ECM Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 25% of the time

SharePoint vs OpenText Extended ECM

Compared 21% of the time

IBM FileNet vs OpenText Extended ECM

Compared 13% of the time

Hyland OnBase vs OpenText Extended ECM

Compared 7% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 6% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

IBM ECM

June 2024

Download IBM ECM product report

Buyer's Guide

OpenText Extended ECM

May 2024

Download OpenText Extended ECM product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Learn More

IBM

OpenText

Overview

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.

IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

IBM ECM vs. OpenText Extended ECM

May 2024

Free Report: IBM ECM vs. OpenText Extended ECM

Find out what your peers are saying about IBM ECM vs. OpenText Extended ECM and other solutions. Updated: May 2024.

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