We performed a comparison between IBM FileNet and OpenText Extended ECM based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product is very stable."
"One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily."
"The natural interpolatability with IBM Datacap, that is a key component of our solution, as well as with BPM, and WebSphere Portal. That's why we prefer FileNet instead of some other, less world-class solution."
"Centralized our business documents."
"It is a user-friendly system and easy to manage for anyone with basic knowledge."
"We shred all our paper and no longer need the cabinet space. We used to have about six to 12 inches of cabinet space per customer, which is now gone."
"The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow."
"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."
"It's a very good solution."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"The tool's most valuable features are document storage, security, and compliance."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"The product is expensive."
"I would like to have easier steps for setting up the application. They should have an easy one step process for the whole installation. Right now, you have to know the application well to set it up and have IT expertise."
"In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful."
"I would rate the technical support as medium. I do not like the login process. It is not great."
"For end-users there is a lack of administrative features. The interface of basic FileNet is not very good."
"If there was more AI capability, into Watson, that would be a benefit."
"The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep."
"It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus."
"The solution should work better with partners and be more developer-friendly."
"The initial setup can get really complicated, and it takes time."
"The solution needs to improve the user interface."
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"A dashboard with information would be nice to see."
"The solution's performance, stability, and consistency could be improved."
"User interface needs improvement (at least in the version we are using, desktop client)."
IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. IBM FileNet is rated 8.2, while OpenText Extended ECM is rated 7.8. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". IBM FileNet is most compared with SharePoint, OpenText Documentum, IBM ECM, Alfresco and Hyland OnBase, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, Hyland OnBase, Alfresco and OpenText Content Manager. See our IBM FileNet vs. OpenText Extended ECM report.
See our list of best Enterprise Content Management vendors.
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