We performed a comparison between IBM ECM and IBM FileNet based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."
"The content management is all about you as you can make the same content for minimal purpose solutions applications."
"The vertical scalability, as we can use it across some of our applications."
"The scalability is a valuable feature, that we're able to display our documents to so many people."
"The ability to tag data, as it seems to be indexed well. It is a good space to manage data, keep track of it, and organize it."
"The product has helped with compliance and governance issues. There are some archiving policies which a financial organization has to keep. Our organization can keep up with them because of the IBM product."
"We shred all our paper and no longer need the cabinet space. We used to have about six to 12 inches of cabinet space per customer, which is now gone."
"The natural interpolatability with IBM Datacap, that is a key component of our solution, as well as with BPM, and WebSphere Portal. That's why we prefer FileNet instead of some other, less world-class solution."
"The key feature for us is that it keeps our content store small. That helps our DBAs when they have to do the backups of our audit system, or of the content store."
"The standout feature for us is undoubtedly the Google-like search functionality, which allows us to search for documents within the system effortlessly. Instead of just querying the document database, this feature retrieves all relevant documents, akin to searching on the internet. It is very easy to use."
"We use IBM Datacap's capabilities to capture data and then we use FileNet's capabilities for filing, to create an archive of documents... We [also] use FileNet's ability to expose information via APIs and interoperate with other systems."
"It provides good stability and scalability for huge enterprises as well."
"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."
"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."
"I would like to see seamless application integration."
"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."
"However, the configuration does take a long time. Every company needs its own configuration design. It depends on how many applications are connecting to FileNet. It can take a long time, depending on the application count."
"The analytics in FileNet are too complicated and they consume too much infrastructure, memory, and CPU. They're too expensive to work with."
"I know it took them seven months to convert, so the initial setup was, probably to some degree, complex."
"What I would like to see is more integration."
"There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward."
"I think the support could be better, and it could improve."
"The FileNet API seems like it is very difficult and not transparent."
"We would like to have more automation of rollout solutions."
IBM ECM is ranked 13th in Enterprise Content Management with 16 reviews while IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews. IBM ECM is rated 8.0, while IBM FileNet is rated 8.2. The top reviewer of IBM ECM writes "Datacap provides granularity and any level of customization. Solution development and delivery time needs to be improved". On the other hand, the top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". IBM ECM is most compared with Mobius Content Services Platform, OpenText Documentum, Alfresco, Hyland OnBase and SAP Extended Enterprise Content Management, whereas IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, Alfresco and Hyland OnBase. See our IBM ECM vs. IBM FileNet report.
See our list of best Enterprise Content Management vendors.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.