We performed a comparison between IBM Robotic Process Automation (RPA) and Pega Robotic Process Automation based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The feature I found most valuable is the TCO."
"If you have a business process, and once you have automated that process, you have a readily available workflow in place."
"I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business."
"The initial setup is very easy."
"It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly."
"The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure."
"The solution is scalability."
"I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents."
"The initial setup is pretty easy and quite fast."
"Its stability has been good."
"If you want to make any kind of base automation, you can easily code exactly what you want."
"The workflow system is very intuitive."
"It is a scalable solution."
"It was very smooth and very seamless to create automations."
"It is really flexible in what it can do."
"Using the tool actually ends up teaching you about making workflows more efficient."
"Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help."
"Needs better integration with artificial intelligence or with machine-learning."
"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."
"One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time."
"IBM’s support should improve response time."
"The product must be promoted more."
"IBM Robotic Process Automation should be more stable."
"We would like a decreased need for customer support."
"Rule versioning and deployment to enable parallel development could still be improved"
"It is still a niche skill and resources are scarce in the market unless big IT companies are involved."
"What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform. If the Pega team can deploy the monitoring tool separately, so that it's a separate solution altogether, then that would be good because currently, if you have to use the monitoring tool, then that means you have to use the Pega Robotic Process Automation platform. The initial setup for Pega Robotic Process Automation also needs improvement because it is complex. The only additional feature I'd like to see in the solution is for the monitoring tool to be a stand-alone rather than being tightly coupled with the Pega platform. Looking at the current features of Pega Robotic Process Automation concerning application automation, it covers most of my needs currently."
"Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices."
"Pega Robotic Process Automation scalability is too low."
"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements."
"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."
"You cannot use a two-dimensional array to read the data."
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IBM Robotic Process Automation (RPA) is ranked 8th in Robotic Process Automation (RPA) with 23 reviews while Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 22 reviews. IBM Robotic Process Automation (RPA) is rated 8.2, while Pega Robotic Process Automation is rated 7.6. The top reviewer of IBM Robotic Process Automation (RPA) writes "User-friendly interface and good stability". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". IBM Robotic Process Automation (RPA) is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), Blue Prism and IPsoft 1RPA, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega CRM. See our IBM Robotic Process Automation (RPA) vs. Pega Robotic Process Automation report.
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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
