We performed a comparison between IBM Robotic Process Automation (RPA) and UiPath based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's integrated with all the other products within the Salesforce ecosystem."
"It is a good tool for automation."
"The solution is scalability."
"Integrating the tool with SAP, EBS, or other ERPs is easy."
"The feature I found most valuable is the TCO."
"It's user-friendly; even non-technical people can program bots using drag-and-drop functionalities."
"I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents."
"The solution’s performance is good."
"The ease of configuring new processes via drag-and-drop is invaluable."
"It gives you a technology or ability to build a solution on any legacy system."
"Designing a chatbot would usually require some language coding and it would have to be deployed with certain front-end languages. But UiPath gives us the ability to automate this functionality with drag-and-drop features. That is the very best part, where UiPath is doing an amazing job."
"We are able to extract data from the PDF and website, then translate the data into different languages."
"The most valuable feature of UiPath is they have direct access to read and write data in their applications, so we don't need to build a back-end interface."
"The most valuable feature is that you can save time when you have to run the same process over and over again with little variation."
"UiPath Document Understanding and Task Mining are valuable features."
"It provides various services such as PDF automation and AI capabilities that help in creating accurate results. We are using the AI for chatbot integrations and handling customer interactions. It helps eliminate manual work."
"We would like more focus on understanding AI and how it can be used to manage exception handling."
"We are looking to see how it can connect with various interfaces seamlessly, through APIs."
"IBM Robotic Process Automation should be more stable."
"Stability could be better."
"Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help."
"Capturing GUI operations is very easy, but capturing IBM Logistics automation is hard. It does not always work with browsers or automotive applications like SAP."
"I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is."
"There are certain limitations in the solution for screen reading."
"It is a little confusing at first. I came from Blue Prism where you have one dashboard and very little jumping back and forth. In Orchestrator, you have menus, and there is a lot of jumping between tabs and sub-tabs to get to the specific information, but once you learn that, it is pretty intuitive. There is just that initial learning curve if you're coming from another system. Blue Prism does everything in the one pane, and even though UiPath is neatly laid out, you just got to learn how they laid it out."
"UiPath can improve by enabling us to target specific use cases based on the departments within an industry, rather than just focusing on the industry itself."
"Some of the documentation that UiPath has around the technical specifications, from a security perspective, are very factual and comprehensive, but they don't have an audience, like CIOs who need to approve this solution. Therefore, the documentation is one area where I might smooth the process out a bit, since the audience is different from the way the documentation is written as technical specifications."
"Any unnecessary features should be removed. Only the relevant features should be there."
"Most of our automations have been without a user interface and we need the ability to interact with users directly."
"There is not an out-of-the-box way to configure granularly."
"More quality of life improvements like automatic argument inheritance would be an improvement."
"I would like UiPath to add built-in ticketing to Orchestrator so you can raise a ticket directly to the vendor inside the solution and send the error information. We have to build our own error-handling process, which is an enormous task."
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IBM Robotic Process Automation (RPA) is ranked 8th in Robotic Process Automation (RPA) with 23 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 763 reviews. IBM Robotic Process Automation (RPA) is rated 8.2, while UiPath is rated 8.8. The top reviewer of IBM Robotic Process Automation (RPA) writes "User-friendly interface and good stability". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". IBM Robotic Process Automation (RPA) is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, IPsoft 1RPA and ABBYY Vantage, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and WorkFusion. See our IBM Robotic Process Automation (RPA) vs. UiPath report.
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My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment?
If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution.
If you have both IBM and UiPath then I would use UiPath for any areas that are not integral to the IBM technology or systems.
I would need to know a little more about your strategy before giving a definitive answer to your question but all 3 are good technical foundations depending on the scenario.
RPA technology has been in the market for quite some time now. Benefits are quite common for all platforms. Every day a new platform is being introduced. You should check whether you want to automate the simple process(es), that does not consume 100% of an agent to execute, or you want to automate a complex End-to-End process, how many departments are involved, business/IT systems and data source needs to be accessed. For example the difference between a Question/Answer chatbot or a Cognitive bot that understands human language and access any corporate systems to solve the issue of the requester autonomously.
Can you start really small, through a consumption model, or implement the full-blown system at once with lots of idle time of the agent while developing the processes to be automated. Many times the required infrastructure can be costly when growing the implementation.
How are the processes implemented, how much can be done drag&drop and how much needs complex scripting. Ease of maintenance in the long term. What are the standard technologies that are available? Does it include ETL, AI/ML, API, or OCR as standard, optional or integrated with as part of the platform?
Many technical and business factors come into play and should be reviewed before even looking at a platform.
If you are looking at a high level, IBM’s digital business automation looks like something that will work well for IBM products with pre-built integration packages. On the other hand, Automation Anywhere or UiPath also offers automation that support multiple technology. If you are looking for any specific guidance having technology in the center, I will be able to add some more view points. Fundamentally all the leading RPA products do not differentiate themselves much as of now in terms of capabilities. In licensing models products come up with variations.
You don't need anything else to use besides UiPath.
The platform covers every area and you'll have the full capabilities to do whatever you need. I think you just need more guidance on achieving the full power of UiPath.
Good luck!
Although I've worked with UiPath (not Automation Anywhere), my experience is now solely with AutoMate from Help Systems.
I would recommend aligning IBM's digital business automation with Robotic Process Automation and how it works. It seems to be a very different tool from RPA. If programming is required in the use of IBM's digital business automation go with RPA.