We performed a comparison between IQVIA Orchestrated Customer Engagement and SAP CRM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM."I've found the customer 360 degree view to be valuable."
"SAP CRM has a good performance."
"The product integrates with third-party tools easily."
"The stability is good."
"We like that this solution has made our whole accounting function paperless."
"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."
"It provides innovative ideas for implementation."
"SAP is very easy to use."
"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."
"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."
"SAP CRM could improve by being easier to use and customer-friendly."
"The solution is slow."
"When features do get added, we would like the product to notify us in a timely way."
"The product's pricing could be better."
"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."
"SAP must provide a demo system for the customers."
"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."
"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."
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IQVIA Orchestrated Customer Engagement is ranked 38th in CRM while SAP CRM is ranked 4th in CRM with 40 reviews. IQVIA Orchestrated Customer Engagement is rated 7.0, while SAP CRM is rated 7.6. The top reviewer of IQVIA Orchestrated Customer Engagement writes "Has 360 degree customer view but needs to improve workflow". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". IQVIA Orchestrated Customer Engagement is most compared with Salesforce Sales Cloud, HubSpot CRM and Zoho CRM, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
