We performed a comparison between IQVIA Orchestrated Customer Engagement and Zoho CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."I've found the customer 360 degree view to be valuable."
"The solution is always stable."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"There are many features that capture customer data."
"The user interface, especially the dashboard, offers good navigation."
"The most valuable feature of Zoho CRM is its ease of use."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
"The platform has a valuable lead qualification feature."
"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"I would like to see better integration with Zoho Creator."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"They should provide an option to customize modules."
"We would like to always email users as soon as any new features are launched."
"I'd like the solution to offer more integrations with other products."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"The customization options for roles in Zoho CRM are currently limited."
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IQVIA Orchestrated Customer Engagement is ranked 27th in CRM while Zoho CRM is ranked 6th in CRM with 47 reviews. IQVIA Orchestrated Customer Engagement is rated 7.0, while Zoho CRM is rated 8.0. The top reviewer of IQVIA Orchestrated Customer Engagement writes "Has 360 degree customer view but needs to improve workflow". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". IQVIA Orchestrated Customer Engagement is most compared with Salesforce Sales Cloud, HubSpot CRM and SAP CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and Oracle CRM.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.