We performed a comparison between Ixia Hawkeye and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Our customer was happiest with the price of this product."
"It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games."
"The most valuable feature is the deployment because it's very easy to deploy real flow through the network."
"The ease of setup is the most valuable aspect of this solution. It's easy to set up and run tests."
"The solution is very capable and user friendly."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"Their Event Management is very good."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The customization of tests and even the results can be improved."
"You can't delete more than one thing at a time. It would be great to be able to highlight three out of five things and delete them, whether it's a test or an actual report."
"Ixia has one flaw, which is that they do not print the license code on the paper licenses that are shipped to the customers."
"Improvements in network performance are essential."
"The product needs to add a workflow insight tool."
"The initial setup phase was hard and could be made easier."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Lacks the ability to do its own monitoring."
"Service mapping is pretty limited."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"It should have better integrations with other solutions."
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Ixia Hawkeye is ranked 46th in IT Infrastructure Monitoring with 4 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Ixia Hawkeye is rated 9.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Ixia Hawkeye writes "A valuable tool for optimizing network performance and security with comprehensive network monitoring capabilities, user-friendly interface, and flexibility for scripting". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Ixia Hawkeye is most compared with ThousandEyes, NETSCOUT nGeniusONE and Gigamon Deep Observability Pipeline, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Ixia Hawkeye vs. ServiceNow IT Operations Management report.
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