We performed a comparison between KiSSFLOW and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The support team responds fast."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"I like the forms which help us to get information."
"The most valuable feature is the performance."
"The best thing about Kissflow is its user-friendliness."
"The user interface is very, very good."
"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"There are many expansions available."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"Identifies better ways to license software or eliminate unused software to save money."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."
"There is a lag in the delay between API calls."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."
"KiSSFLOW needs to improve its integration."
"Sometimes some notifications don't appear on the mobile app."
"One area where I believe Kissflow can be improved is customization."
"I do not like the user interface."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"The pricing of the solution could be better. It's a bit high."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"There should be fewer clicks and faster integrations between solutions."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"There is room for improvement in price."
KiSSFLOW is ranked 14th in Rapid Application Development Software with 12 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. KiSSFLOW is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". KiSSFLOW is most compared with Microsoft Power Apps, Camunda, Nintex Process Platform, Appian and Bizagi, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our KiSSFLOW vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
