We performed a comparison between LiveAction LiveNX and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product has a very good graphical interface."
"Its analytical capability is really good."
"The alerting feature is very good because it allows you to set MOS alerts at various network junctures or data points."
"All in all, LiveAction LiveNX has become an indispensable tool for maintaining and improving our network's reliability and performance, ultimately supporting our organization's goal of providing timely and dependable delivery services."
"We don't have any complaints about the software. According to my team, it's a very good tool that's very intuitive."
"One of the valuable features is the ability to create CLI scripts on the fly to fix any issues. We were using it for QoS modeling to ensure that we were properly modeling QoS, and it basically said here is what you need to fix to get this QoS done, whether it is ACL or something else. It would either push or recommend. If you have the right credentials, you could also push. It is very good if you are a Cisco shop. It gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning. There are a lot of pieces that LiveNX can give you. It is a total NPM solution for SD-WAN."
"The intention and the idea of the filter is great."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The solution is very capable and user friendly."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"Provides everything in one solution."
"It is easy to use and simple to learn."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It's easy to set up."
"I like the tool's discovery feature."
"It is not as robust as other NPM solutions. For instance, there is a problem while labeling specific applications. It works well with well-known applications, but when you have to put in new applications that are not very known and set them up with names, ports, URLs, or some protocols, it is not as intuitive."
"Sometimes the solution does not register devices properly and that is a bug."
"They need to create a more simplified UI."
"Improved documentation and more responsive customer support can help in addressing issues faster."
"The tool crashes sometimes when we try to pull reports simultaneously."
"This is a horrible solution and I think everything needs to be improved."
"The only downside to this software is the price."
"I would like more manual issues to have automated report-facing options."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"I advise others not to customize a lot while using the solution."
"It should have better integrations with other solutions."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
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LiveAction LiveNX is ranked 54th in IT Infrastructure Monitoring with 7 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. LiveAction LiveNX is rated 6.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of LiveAction LiveNX writes "Greta visual analytics and real-time monitoring but requires better documentation". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". LiveAction LiveNX is most compared with ThousandEyes, SolarWinds NPM, Cisco Secure Network Analytics, OmniPeek and SolarWinds NetFlow Traffic Analyzer, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our LiveAction LiveNX vs. ServiceNow IT Operations Management report.
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